Role Overview
The Program Associate serves as the first point of contact by warmly greeting and assisting clients and visitors, managing communications and clerical tasks, coordinating schedules, distributing program resources, collaborating with internal stakeholders, and continuously developing skills to support efficient operations and organizational success.
Job Responsibilities
- Greet clients and visitors with kindness, directing them to the appropriate services or personnel, and answering phone calls in a professional manner.
- Assist in managing the flow of information by performing clerical tasks such as filing, data entry, and maintaining organized records to support program operations.
- Coordinate and schedule appointments for clients and staff, ensuring efficient use of time and resources while maintaining confidentiality. Distribute informational materials and resources to clients and visitors, ensuring they have access to necessary program services and support.
- Collaborate with internal stakeholders as needed.
- Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.
PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
- Kneel and move from sitting, bending, kneeling, or standing multiple times a day
- Climb up and down up to 3 flights of stairs at a time
- Lift, push, and pull up to 25 lbs
Other Requirements: Comply with program and/or requirements related to:
- Background check
- DMV check
Additional Requirements
- Driver's license
- Automobile insurance
Education and Experience Requirements:
Minimum
- H.S. Diploma or General Education Degree (GED) Entry level
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills, with a focus on customer service.
Preferred
- Associate's Degree (AA) in a related field of study 1-3 years relevant experience
Certifications and Licensure
- Preferred Food Handler Certification
Benefits
We provide full-time employees with a competitive benefits package, including:
- BlueCross/Blue Shield EPO/PPO Health Insurance
- Dental and Vision Insurance
- Employer-Paid Life, Short-Term, and Long-Term Disability Insurance
- Paid Parental Leave
- PTO, Sick Time, and 15 Paid Holidays
- 403(b) Retirement Savings Plan
- Employee Assistance Programs (EAP)
- Tuition Reimbursement
- Professional Development Opportunities and Service Awards
- Additional Voluntary Benefits