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Operations Process Manager Jobs in District Heights, MD

Accenture

ServiceNow Business Process Manager

Arlington, VA · On-site

$94K - $266K/yr

We help our clients thrive in the cloud continuum, reimagine service and customer operations, and ... The ServiceNow Business Process Manager will be part of an Accenture team and will be accountable ...

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Showing results 21-40

All JobsOperations Process JobsOperations Process Manager JobsOperations Process Manager Jobs in District Heights, MD

Operations Process Manager information

See District Heights, MD salary details

$36.3K

$108.7K

$177.9K

How much do operations process manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for operations process manager in District Heights, MD is $108,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $138,400.00 per year, depending on experience, location, and employer.

How does an Operations Process Manager typically collaborate with cross-functional teams to drive process improvements?

Operations Process Managers frequently work with departments such as supply chain, finance, quality assurance, and IT to identify inefficiencies and implement process enhancements. Collaboration usually involves leading workshops, facilitating regular meetings, and gathering feedback from stakeholders to ensure proposed solutions align with broader business goals. Strong communication and project management skills are essential, as the role often requires translating technical process changes into actionable steps for various teams. This collaborative approach not only streamlines operations but also fosters a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as an Operations Process Manager, and why are they important?

To thrive as an Operations Process Manager, you need expertise in process optimization, analytical thinking, and project management, often supported by a degree in business or engineering. Familiarity with Lean, Six Sigma methodologies, ERP systems, and relevant certifications like PMP or Six Sigma Green Belt is common. Exceptional problem-solving, leadership, and communication skills set standout performers apart in this role. These competencies are critical for driving efficiency, continuous improvement, and effective cross-functional collaboration within operations.

What is the difference between Operations Process Manager vs Operations Analyst?

AspectOperations Process ManagerOperations Analyst
ResponsibilitiesOversees process improvements, manages teams, implements operational strategiesAnalyzes data, identifies inefficiencies, supports process optimization
Required SkillsLeadership, project management, process improvement methodologiesData analysis, problem-solving, reporting skills
CertificationsLean, Six Sigma, PMP often preferredLean, Six Sigma certifications beneficial but not mandatory
Work EnvironmentManagement, cross-departmental collaborationData-driven analysis, reporting, support roles

The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.

What is the role of an operations process manager?

An operations process manager oversees and improves organizational workflows and procedures to increase efficiency and productivity. They analyze current processes, implement best practices, and often use tools like process mapping and data analysis to optimize operations across departments.

What cities near District Heights, MD are hiring for Operations Process Manager jobs?

Cities near District Heights, MD with the most Operations Process Manager job openings:

Operations Process Manager jobs near you

Operations Process QA Manager (Local to DC)

Modaxo - Trellint

Washington, DC • On-site

Full-time

Re-posted 6 days ago

Job description

Job Summary:

The Quality Assurance (QA) Manager is responsible for overseeing and continuously improving quality processes for supporting a mission-critical system and data of record. This role ensures data integrity, system accuracy, compliance with contractual and regulatory requirements, and operational excellence across software, integrations, and downstream operational workflows (e.g., enforcement, adjudication, payments, and reporting).
The role partners closely with Customer Care, Operations, Research & Development (R&D), Product, and external stakeholders (e.g., client, vendors, payment processors) to proactively identify risks, prevent defects, and drive a culture of quality and accountability.

Job Description:

Quality Strategy & Governance

  • Refine and maintain a comprehensive quality management framework covering operational processes, integrations, software releases, configurations, and data flows.
  • Establish and refine quality standards, acceptance criteria, and control points aligned with contractual SLAs, regulatory requirements, and customer expectations.
  • Own quality-related policies, procedures, and documentation for systems of record.

Process Oversight & Continuous Improvement

  • Oversee quality assurance processes across and impacting the system of record.
  • Provide quality oversight for production control and mail center processing, ensuring timely, accurate, and compliant handling of enforcement-related outputs (e.g., notices, citations, correspondence).
  • Establish and monitor controls for intake, batching, indexing, mailing, and data resolution processes to prevent defects, delays, or compliance issues.
  • Lead root cause analysis for defects, incidents, data discrepancies, or processing errors across both system and physical workflows; ensure corrective and preventive actions are implemented and tracked.
  • Identify trends and systemic risks across software and operational processes; recommend and drive process improvements to reduce rework, errors, and customer impact.

Testing & Release Quality

  • Ensure appropriate test strategies are in place (functional, regression, integration, data validation, UAT support).
  • Review and approve release readiness from a quality and risk perspective.
  • Partner with R&D and Product to ensure defects are prioritized appropriately and resolved within agreed timelines.

Data Quality & Systems Integrity

  • Ensure accuracy, completeness, and timeliness of data across enforcement, citation lifecycle, adjudication, payment, and reporting modules.
  • Oversee reconciliation processes and quality checks for integrations (e.g., payment processors, DMV/agency systems, third-party vendors).
  • Define and monitor data quality metrics and controls.

Compliance & Audit Support

  • Ensure compliance with applicable laws, regulations, and contractual obligations relevant to parking and traffic enforcement systems.
  • Support internal and external audits, client reviews, and regulatory inquiries related to quality, data integrity, and system controls.
  • Maintain evidence and documentation required for audits and customer assurance.

Team Leadership & Development

  • Lead, mentor, and develop production control and mail processing teams.
  • Foster a proactive, detail-oriented, and collaborative quality culture.

Stakeholder Communication

  • Serve as the primary point of accountability for quality-related escalations.
  • Collaborate with customer-facing teams to address client-reported issues and prevent recurrence.
  • Communicate quality risks, findings, and recommendations clearly to leadership and cross-functional partners.

Worker Type:

Regular

Number of Openings Available:

1

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