Manager, Process & Risk Management - PULSE Operations As a Manager, Process & Risk Management at Capital One, you will be part of a smart, talented team responsible for creating and enhancing
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Store - HSTN-SPRING, TX Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting
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Operations Manager
Spring, TX · On-site
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Store - HSTN-CONROE, TX (1324) Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting
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Conroe, TX · On-site
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Houston, TX · On-site
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Operations Process Manager information
See Conroe, TX salary details
$29.1K - $39.4K
7% of jobs
$39.4K - $49.7K
7% of jobs
$49.7K - $60K
9% of jobs
$60.7K is the 25th percentile. Wages below this are outliers.
$60K - $70.4K
12% of jobs
$70.4K - $80.7K
13% of jobs
The median wage is $82.1K / yr.
$80.7K - $91K
12% of jobs
$91K - $101.3K
11% of jobs
$105.7K is the 75th percentile. Wages above this are outliers.
$101.3K - $111.6K
11% of jobs
$111.6K - $121.9K
8% of jobs
$121.9K - $132.2K
5% of jobs
$132.2K - $142.5K
5% of jobs
$29.1K
$87.1K
$142.5K
How much do operations process manager jobs pay per year?
What is the minimum salary of an operations manager?
How does an Operations Process Manager typically collaborate with cross-functional teams to drive process improvements?
What are the key skills and qualifications needed to thrive as an Operations Process Manager, and why are they important?
Is ops manager higher than GM?
What is the difference between Operations Process Manager vs Operations Analyst?
| Aspect | Operations Process Manager | Operations Analyst |
|---|---|---|
| Responsibilities | Oversees process improvements, manages teams, implements operational strategies | Analyzes data, identifies inefficiencies, supports process optimization |
| Required Skills | Leadership, project management, process improvement methodologies | Data analysis, problem-solving, reporting skills |
| Certifications | Lean, Six Sigma, PMP often preferred | Lean, Six Sigma certifications beneficial but not mandatory |
| Work Environment | Management, cross-departmental collaboration | Data-driven analysis, reporting, support roles |
The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.
What does an operations process manager do?
How much should an operations manager get paid?
Full-time
Posted 12 days ago
Key responsibilities
Identify and document process risks, develop mitigation strategies, and maintain internal controls in partnership with subject matter experts.
Act as the liaison with audit and risk partners to resolve issues and ensure alignment with compliance standards.
Lead the management, remediation, and reporting of identified risk issues through project management and stakeholder coordination.
Capital One rating
7.8
Based on 142 frontline employees who took The Breakroom Quiz
67th of 142 rated banks
Job description
As a Manager, Process & Risk Management at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that drive well-managed operations and deliver excellence. You will play a key role in driving business objectives by serving as a strategic partner to Operations subject matter experts. As an embedded member of the PULSE Implementations and Certification team, you will serve as the critical link between operational performance, risk identification, and process health.
We are seeking dedicated, disciplined process professionals who are naturally curious and possess exceptional critical thinking skills. This role requires a blend of analytical rigor, technical aptitude, and strategic communication. If you love digging into the details, leaning on AI to solve complex problems, and collaborating across teams to negotiate the best outcomes for the business, this is an excellent opportunity to advance your career in Process and Risk Management.
Key Responsibilities
- Risk Identification & Documentation: Embed within the PULSE Implementations and Certification team to act as the primary point of contact for process risk issues. Partner with process subject matter experts to identify and document risks, proactively developing effective mitigation strategies and internal controls.
- Strategic Liaison: Act as the key liaison with audit and first-line risk partners to resolve issues and address inquiries specific to supported operations. Ensure alignment with established risk appetites and compliance standards.
- Remediation & Project Management: Lead the end-to-end management, remediation, and reporting of identified risk issues. This includes rigorous project management of remediation activities, active stakeholder management, adhering to strict timelines, and ensuring the overall success of the project.
- Data-Driven Insights & AI Automation: Leverage data and AI automation flows to analyze process health and systemic issues. Use these insights to drive process enhancements, standardize workflow solutions, and make continuous, incremental improvements to operational efficiency.
- Strategic Prioritization: Translate systemic risk issues into quantified business cases (calculating $ value and business impact) for product and tech prioritization.
- Process Oversight: Develop and maintain formal process documentation, including procedures and process flow diagrams. Lead the implementation of workflow solutions to enhance overall risk management efficiency.
Basic Qualifications
- Bachelor's Degree or Military experience.
- At least 5 years of experience in Financial Services, Operational and Regulatory Risk, Compliance, Internal Audit Operations, or Internal Controls.
Preferred Qualifications
- At least 7+ years of experience in Financial Services, Compliance, Internal Audit Operations, Internal Controls, or Operational and Regulatory risk.
- Strong understanding of the payments ecosystem and customer payment experiences.
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
- Experience building or utilizing AI automation tools (e.g., Google Gemini) for workflow optimization or data analysis.
- Experience utilizing Governance, Risk, and Compliance (GRC) applications to track and manage issues.
- Proven ability to build quantified business cases demonstrating return on investment and financial impact for product and tech prioritization.
- Excellent presentation skills and a demonstrated curiosity for uncovering the root cause of complex operational issues.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Houston, TX: $122,100 - $139,400 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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