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Operations Process Manager Jobs in Columbia, MD (NOW HIRING)

Norwood Stone

Be Seen First

Operations Manager

Brentwood, MD · On-site

$85K - $93K/yr

The Opportunity Our longtime Operations Manager of 23 years is retiring. This is not a role we are ... Process approved orders, assign installation dates, and sign off on all work orders. No job goes to ...

New

Norwood Stone

Be Seen First

Operations Manager

Brentwood, MD · On-site

$85K - $93K/yr

The Opportunity Our longtime Operations Manager of 23 years is retiring. This is not a role we are ... Process approved orders, assign installation dates, and sign off on all work orders. No job goes to ...

New

Norwood Stone

Be Seen First

Operations Manager

Brentwood, MD · On-site

$85K - $93K/yr

The Opportunity Our longtime Operations Manager of 23 years is retiring. This is not a role we are ... Process approved orders, assign installation dates, and sign off on all work orders. No job goes to ...

New

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Showing results 1-20

All JobsOperations Process Manager JobsOperations Process Manager Jobs in Columbia, MD

Operations Process Manager information

See Columbia, MD salary details

$34.1K

$102.1K

$167.1K

How much do operations process manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for operations process manager in Columbia, MD is $102,117.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $130,000.00 per year, depending on experience, location, and employer.

What is the minimum salary of an operations manager?

The minimum salary for an operations process manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

How does an Operations Process Manager typically collaborate with cross-functional teams to drive process improvements?

Operations Process Managers frequently work with departments such as supply chain, finance, quality assurance, and IT to identify inefficiencies and implement process enhancements. Collaboration usually involves leading workshops, facilitating regular meetings, and gathering feedback from stakeholders to ensure proposed solutions align with broader business goals. Strong communication and project management skills are essential, as the role often requires translating technical process changes into actionable steps for various teams. This collaborative approach not only streamlines operations but also fosters a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as an Operations Process Manager, and why are they important?

To thrive as an Operations Process Manager, you need expertise in process optimization, analytical thinking, and project management, often supported by a degree in business or engineering. Familiarity with Lean, Six Sigma methodologies, ERP systems, and relevant certifications like PMP or Six Sigma Green Belt is common. Exceptional problem-solving, leadership, and communication skills set standout performers apart in this role. These competencies are critical for driving efficiency, continuous improvement, and effective cross-functional collaboration within operations.

Is ops manager higher than GM?

An Operations Process Manager typically focuses on optimizing and managing specific operational processes within an organization, while a General Manager (GM) oversees overall business operations, including multiple departments. Generally, a GM holds a higher level of authority and broader responsibilities than an ops manager, though titles and hierarchy can vary by company.

What is the difference between Operations Process Manager vs Operations Analyst?

AspectOperations Process ManagerOperations Analyst
ResponsibilitiesOversees process improvements, manages teams, implements operational strategiesAnalyzes data, identifies inefficiencies, supports process optimization
Required SkillsLeadership, project management, process improvement methodologiesData analysis, problem-solving, reporting skills
CertificationsLean, Six Sigma, PMP often preferredLean, Six Sigma certifications beneficial but not mandatory
Work EnvironmentManagement, cross-departmental collaborationData-driven analysis, reporting, support roles

The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.

What does an operations process manager do?

An operations process manager oversees and improves the efficiency of business processes within an organization. They analyze workflows, implement process improvements, and ensure operational goals are met, often using tools like process mapping and data analysis. Strong organizational, problem-solving skills, and knowledge of industry standards are essential for this role.

How much should an operations manager get paid?

The average salary for an operations process manager varies based on experience, industry, and location, but typically ranges from $70,000 to $120,000 annually. Senior roles or those in high-demand sectors may offer higher compensation, and strong skills in process improvement and leadership can influence pay levels.
What cities near Columbia, MD are hiring for Operations Process Manager jobs? Cities near Columbia, MD with the most Operations Process Manager job openings:
Operations Process Manager jobs near you
Principal Process Manager - Fee Billing

Principal Process Manager - Fee Billing

Capital One

Mclean, VA

Full-time

Posted 6 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

73rd of 141 rated banks

Job description

Principal Process Manager - Fee Billing

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for.

As a Principal Process Manager for Daily Fee Billing Setup you will be responsible for overseeing the configuration, validation, and execution of daily fee billing processes within the settlement platform. This role ensures accurate fee application across multiple transaction types and leads initiatives to streamline billing workflows, enhance automation, and maintain compliance with internal pricing policies and external partner agreements.

Key Responsibilities

Daily Operations Leadership:

  • Oversee the daily intake, setup, and validation of fee billing forms.

  • Ensure timely and accurate fee mapping for transactions.

  • Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity.

Process Optimization & Automation:

  • Drive continuous improvement in billing accuracy, cycle time, and audit readiness.

Cross-Functional Coordination:

  • Collaborate with internal teams to ensure fee setups align with contractual terms.

  • Serve as the escalation point for complex billing discrepancies and pricing exceptions.

Documentation & Compliance:

  • Maintain audit-ready documentation for all fee setups, including contract packets, enforms, and validation logs.

  • Ensure compliance with internal controls and external regulatory requirements.

Mentorship & Training:

  • Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic.

  • Lead knowledge-sharing sessions and contribute to desk procedures and SOPs.

Responsibilities:

  • Work on large and small scale projects that have a direct impact on the company.

  • Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed.

  • Plan, design, manage and execute plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.

  • Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation.

  • Partner with project customers to provide strategic and tactical thought partnership to effectively drive Process delivery

  • Forge relationships with key stakeholders to ensure delivery of commitments.

  • Identify ways to improve and streamline business process

  • Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work.

  • Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.

  • Demonstrate organizational agility to adapt to changing demands

  • Display strong consulting and collaboration skills.

Basic Qualifications:

  • Bachelor's Degree or Military experience

  • At least 5 Years Process Management experience

Preferred Qualifications:

  • Masters or MBA degree

  • At least 7 years of Process Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Principal Process Manager


Houston, TX: $98,900 - $112,900 for Principal Process Manager


Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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