Operations Process Manager Jobs in Addison, TX (NOW HIRING)

Retirement Planners of America (RPOA) is a Dallas-based wealth management and investment firm with over $3.58 billion in assets under management and serving over 6,600 households in 48 states (as of 12/31/23). RPOA has 14 offices in Texas, Arizona, California, and Oklahoma. The firm's financial advisors work with pre-retirees and retirees, offering financial planning, investment management, Social Security planning, and income tax planning services. As a fiduciary-bound firm, we make decisions based on our core values, prioritizing our clients' retirement security.

RPOA provides financial planning, investment management, family estate planning and income tax planning services nationwide. We help our clients build a plan to reach their retirement goals while protecting their investment.

The RPOA team includes over 30 retirement planners, all of them ready to help its clients build a plan to reach their retirement goals while protecting their investments. At RPOA, we believe that retirement should be one of the best times of your life. RPOA’s primary goal is to help our clients to experience the best retirement possible.

Job Description:

Reporting to the Managing Director of Operations, the Operations Processor is responsible for transaction processing, liaison with custodians as required to assist client service or other Retirement Planners of America (RPOA) staff, as well as other operational activities as deemed appropriate.

Job Responsibilities:

• Transaction Processing:
  • operational aspects of investment account processing
  • set-up and maintenance of managed account investment models
  • trade processing
  • administrative maintenance on accounts
  • other operational processes and activities as deemed appropriate
• Work as required to assist Client Service Associates and Retirement Planners, and other RPOA team members as needed.
• Collaboration with Client Services and Retirement Planners to ensure that they are supported by the Operations Team in a manner that will result in exemplary client care
• Review and analysis of all existing operational processes and recommendations for efficiency and improved client care, as needed
• Able to work in a collaborative environment, to identify and address opportunities for improvement with current processes and the operational implementation of new initiatives.
• Actively participate in various projects, providing both an operational and control perspective

More In Depth of what Monetary Processor does Daily:

• Processes Distributions and Contributions to Non-Qualified and Qualified Accounts
• Processes Trades (buying and selling of outside assets)
• Processes Investment Strategy Changes (moving accounts into a better strategy for the client at the RP request)
• Sets up Standing Instructions on Non-Qualified and Qualified accounts to link to their banking institutions.
• Processes Third Party Check Distributions
• Journals funds (cash or assets) between accounts
• Closes Zero Balanced Accounts
• Troubleshoots and works with Custodians to get accounts in good order for many of the above reasons as well as others (working NIGOs)
• Sets up Required Minimum Distributions whether its one time, annual, or quarterly for Qualified Accounts
• Sets up, cancels, & modifies Periodic Withdrawals and Deposits for both Non-Qualified and Qualified Accounts
• Liquidates Accounts for clients leaving RPOA via TIKs or Full Liquidation Terminations
• Sets Up Tax Withholding requests by the client on Pershing’s platform (W4R)
• Processes Fed Fund Wire Requests from the client

Note: The Monetary Processor will also help in the Non-Monetary Queue as well (See Job Description for Non-Monetary for those daily tasks)

Job Qualifications:

Education:

• Bachelor's degree preferred, or comparable work experience.

Experience & Skills:

• Bachelor's degree preferred, or comparable work experience
• 3 - 5 years of industry experience, with at least 2 years of operational support
• Experience with Black Diamond, Salesforce (FSC), Wealthscape or NetX360 are preferred
• Experience with Pershing/BNY Mellon Investments and Fidelity are a plus
• Understanding of client account administration
• Strong verbal and written communication skills
• Strong problem-solving skills
• Detailed oriented and highly motivated to succeed
• Proficiency in MS Office applications with advanced knowledge of Excel required
• Applicants must be authorized to work in the United States without sponsorship