Operations Process Manager Jobs in Addison, TX (NOW HIRING)

Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is seeking a Manager, AI Process Transformation to help shape how AI-enabled capabilities are introduced into operational workflows across the business.
This role will play a key part in defining future-state business processes, identifying where AI and intelligent automation can improve operational outcomes, and helping scale enterprise transformation initiatives across complex operational environments.
The ideal candidate brings strong experience leading process discovery, operational transformation, and cross-functional business initiatives, along with the ability to evaluate workflows through an AI lens - understanding where AI, intelligent automation, or decision-support capabilities can create measurable business value.
This is not a traditional Business Analyst role focused only on documentation, and it is not an AI engineering role focused on model development. The focus is operational systems thinking, value-based process transformation, and AI opportunity identification.
This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX.
What You'll Do

• Lead process discovery workshops and stakeholder engagements across complex operational environments
• Analyze workflows, dependencies, pain points, and decision-making patterns across business processes
• Design future-state workflows that incorporate AI-assisted operations, intelligent decisioning, and scalable automation capabilities
• Evaluate where AI is appropriate within a workflow versus where rules-based automation or human oversight is required
• Define operational workflows including:
  • Human-in-the-loop decision points
  • Exception handling
  • Escalation paths
  • Operational controls and governance
  • Workflow logic and dependencies
• Translate process insights into implementation-ready artifacts for Product, Architecture, and Engineering teams
• Help establish operational KPIs, workflow success measures, and continuous improvement processes
• Support organizational adoption and change management efforts tied to AI-enabled operational transformation

Qualifications
Minimum Requirements:

• Bachelor's Degree plus at least 8 years of experience in business systems analysis, operational transformation, or AI and intelligent automation roles, or demonstrated equivalency of experience and/or education
• Experience leading enterprise process discovery and operational transformation initiatives
• Strong systems-thinking and end-to-end workflow design capabilities
• Experience evaluating or implementing AI-enabled workflows, intelligent automation, or decision-support processes in operational environments
• Ability to identify where AI adds value within a business process versus where rules-based automation or human decisioning is more appropriate
• Strong facilitation, stakeholder management, and cross-functional communication skills
• Experience partnering with Product, Architecture, Engineering, or operational leadership teams
• Strong ability to translate complex operational processes into actionable requirements and implementation-ready documentation

Preferred Qualifications

• Experience with BPMN or process modeling tools
• Lean / Six Sigma or continuous improvement experience
• Exposure to process mining, task mining, or operational analytics
• Experience supporting enterprise AI transformation or operational modernization initiatives

Additional Information

• Relocation assistance is not available for this position
• Sponsorship for US work authorization is not available for this position, now or in the future

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.