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Operations Performance Manager Jobs in Weslaco, TX

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Operations Performance Manager information

See Weslaco, TX salary details

$25K

$51.3K

$95.7K

How much do operations performance manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for operations performance manager in Weslaco, TX is $51,265.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,100.00 and $62,600.00 per year, depending on experience, location, and employer.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What does an operations performance manager do?

An operations performance manager oversees and improves the efficiency and effectiveness of business operations by analyzing performance metrics, implementing process improvements, and ensuring operational goals are met. They often use data analysis tools and require strong leadership, problem-solving skills, and knowledge of industry standards to optimize workflows and support organizational success.

How does an operations performance manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

What are the key skills and qualifications needed to thrive as an operations performance manager?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.
What are popular job titles related to Operations Performance Manager jobs in Weslaco, TX? For Operations Performance Manager jobs in Weslaco, TX, the most frequently searched job titles are:
What job categories do people searching Operations Performance Manager jobs in Weslaco, TX look for? The top searched job categories for Operations Performance Manager jobs in Weslaco, TX are:
What cities near Weslaco, TX are hiring for Operations Performance Manager jobs? Cities near Weslaco, TX with the most Operations Performance Manager job openings:
Operations Performance Manager jobs near you
Infographic showing various Operations Performance Manager job openings in Weslaco, TX as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $51,265 per year, or $24.6 per hour.

Onsite Call Center Operations Manager - Harlingen, TX

acttoday

Harlingen, TX • On-site

Other

PTO

Posted 10 days ago

Job description

Advanced Call Center Technologies

Job Description

Operations Manager

 

Reports To: Site Director                                           

Department: Operations                                                         

FLSA Status: Exempt  

Advanced Call Center Technologies is now seeking an experienced call center Operations Manager to join our team!  Apply now for an instant interview!                                            

We offer:

  • Opportunities to advance within
  • Flexible schedules
  • Tremendous bonus opportunities
  • Fantastic Supervisors and a Positive environment
  • Employee Owned- You will become an employee owner, once qualifications met to participate!
  • Affordable benefits for you, your spouse, and/or children after 90 days
  • Paid time off and paid holidays after 90 days

Join a team where your work matters.  We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer.  At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.) 

 

Position Summary

Under the general direction of the Sr. VP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. 

 

Nature and Scope

Position reports to the Director of Operations. Incumbent has routine contact with all levels of employees, including production, management and support staff.  Will at times have contact with client representatives. Plans, assigns and directs the work of a team of 10-25 production associates. Responsible for the team’s performance and productivity. 

 

Essential Duties and Responsibilities

All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

Monitors associates real-time productivity to achieve production and revenue goals. 

Coaches and develops associates to improve quality, performance and productivity.  Develops and implements goals and action plans as needed. 

Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling 

Motivates and rewards associates using company and client incentive programs to drive results and maximize performance.

Ensures associates adhere to company and client policies and standards.  

Assists in the development of call scripts and call handling strategies to improve performance. 

Tracks and reports the associates daily performance and productivity. 

Develops cross-training and call-handling procedures. 

Monitors and maintains work volume statistics.  

Monitors associate’s calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.   

Takes escalated customer calls. Answers questions and recommends corrective services to address customer complaints.  

Assists in determining work procedures, prepares work schedules, and expedites workflow.  

Maintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.  

Addresses and resolves employee grievances under company guidelines and with assistance from human resources. 

Completes and presents associate’s annual performance appraisals. 

Conducts job candidate interviews and makes hiring decisions with assistance from HR.   

 

Supervisory Responsibilities

Directly supervises 10-25 employees in a call center production environment. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training

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