Operations Performance Manager Jobs in Tucson, AZ

Marana Health is seeking a Senior Manager, Practice Operations to join the Operations team at the Marana Main Health Center, located in the heart of Marana, AZ.
The Senior Manager, Practice Operations supports day-to-day operational execution across assigned clinics and provides coaching, guidance, and oversight to Practice Managers. This role is responsible for implementation of approved workflows, monitoring site-level performance, supporting consistency across locations, and elevating risks and recommendations to executive leadership. The role is responsible for operational execution across assigned locations and does not retain enterprise-wide authority for organizational strategy, policy, or final budget approval.
This position exemplifies Marana Health's ICARE values by promoting integrity, compassion, accountability, respect, and excellence in all interactions, decision-making, and leadership practices.
Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.
The following qualifications are required:
• Bachelor's degree in Business Administration, Health Services Administration, or related field
• Minimum of 5 years of progressive leadership experience in healthcare operations
• Minimum of 3 years of experience supervising leaders or managers
• Experience managing multi-site operations or large, complex healthcare environments
• Experience with Electronic Health Record (EHR) systems
• Fingerprint Clearance Card through the Arizona Department of Public Safety
• Current Arizona driver's license with clean driving record and proof of current vehicle insurance (39-month MVR required)
The following qualifications are preferred:
• Master's degree in Business Administration, Health Services Administration, or related field
• Experience in Federally Qualified Health Center (FQHC) or primary care environment
• Experience in budget planning, financial analysis, and operational forecasting
• Experience with process improvement methodologies (Lean, Six Sigma, PDSA)
Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
This position has the following supervisory responsibilities:
Supervises and monitors performance for an assigned group of employees. Supervisory duties include hiring and disciplinary actions, overseeing work assignments and quality, scheduling and timekeeping, performance evaluations, and training and development.
The ideal candidate will also possess the following knowledge, skills, and abilities:
• Thorough knowledge of healthcare operations, including integrated care delivery models
• Strong understanding of clinic operations, patient flow, scheduling, access, customer service, and front-end operational processes
• Ability to analyze operational, service, productivity, and quality data to identify trends, risks, and opportunities for improvement
• Knowledge of regulatory requirements and standards related to healthcare operations (e.g., CMS, HRSA, state and local regulations)
• Strong leadership skills with demonstrated ability to develop and lead high-performing teams
• Ability to influence and collaborate effectively across departments and levels of the organization
• Strong problem-solving, critical thinking, and decision-making skills
• Excellent communication and interpersonal skills, with ability to engage diverse stakeholders
• Ability to manage multiple priorities and adapt to changing organizational needs
• Proficiency in Microsoft Office and healthcare systems, including EHR platforms
• Knowledge of process improvement principles and ability to implement operational efficiencies
• Ability to maintain professionalism, confidentiality, and integrity in all interactions
• Demonstrates cultural competence and commitment to diversity, equity, and inclusion
Duties and Responsibilities:
• Oversees daily operations across assigned health centers, ensuring efficient workflows, high-quality patient care, and compliance with organizational standards and regulatory requirements
• Provides leadership and direction to Practice Managers and site leadership, including coaching, mentoring, performance management, and development of leadership capabilities
• Monitors site-level operational, service, access, and productivity metrics and partners with site leadership to identify performance gaps, root causes, and corrective action plans
• Supports consistent implementation of organizational priorities, approved initiatives, and operational expectations across assigned clinics
• Reviews operational and productivity data to identify trends, risks, and opportunities and prepares practical recommendations for performance improvement.
• Escalates significant operational concerns, resource constraints, compliance risks, and unresolved site issues to executive leadership in a timely manner
• Collaborates with clinical, finance, human resources, quality, and other departments to ensure alignment of operations with organizational priorities
• Provides site-level operational input into budget development, staffing discussions, and forecasting processes; monitors expense and productivity trends and elevates concerns or recommendations as appropriate
• Ensures compliance with federal, state, and local regulations, as well as accreditation and licensing requirements
• Identifies and implements process improvements to enhance operational efficiency, patient experience, and care delivery outcomes
• Assists change management initiatives and ensures adoption of new programs, workflows, and systems across assigned sites
• Maintains effective communication between sites and executive leadership, providing regular updates on performance, risks, and opportunities
• Participates in organizational committees, projects, and initiatives as a representative of operations
• Ensures appropriate staffing models are in place and supports workforce planning in collaboration with human resources and leadership
• Oversees facility operations, including coordination with maintenance and vendors to ensure safe and functional environments
• Promotes a culture of accountability, collaboration, service excellence, and continuous improvement across all assigned sites
Benefits:
Marana Health's vision is to be the premier provider and employer in community health. To support our mission and vision in our community, Marana Health believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:
Medical, Dental, and Vision
403(b) with employer contribution
Short-term disability and other benefits
Paid time off including 11 holidays plus vacation and sick leave accrual
Paid bereavement, jury duty, and community service time
Education reimbursement ($3,000 per year for full-time)
Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111.
Marana Health will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.