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Operations Performance Manager Jobs in Richardson, TX

CreditAssociates

Sales Performance Manager

Plano, TX · On-site

Operations Excellence Reports to: Sr. Director, Operations Excellence Role Summary The Sales Performance Manager is responsible for supporting and optimizing operational performance across ...

Avis Budget Group

Sales Performance Manager

Dallas, TX · On-site

$65K/yr

As a Sales Performance Manager , you'll act as a servant leader by making a difference in peoples ... Act as an internal sales expert and partner with Operations leadership to help assess, measure and ...

Unifi

Prospect Performance Manager - DFW AA

Dallas, TX · On-site

General information Job Title Prospect Performance Manager - DFW AA Date Friday, June 12, 2026 ... M. shift Requirements and Description With decades of experience and operations at more than 30 ...

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All JobsOperations Performance JobsOperations Performance Manager JobsOperations Performance Manager Jobs in Richardson, TX

Operations Performance Manager information

See Richardson, TX salary details

$28.2K

$57.6K

$107.6K

How much do operations performance manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for operations performance manager in Richardson, TX is $57,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $70,400.00 per year, depending on experience, location, and employer.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What does an operations performance manager do?

An operations performance manager oversees and improves the efficiency and effectiveness of business operations by analyzing performance metrics, implementing process improvements, and ensuring operational goals are met. They often use data analysis tools and require strong leadership, problem-solving skills, and knowledge of industry standards to optimize workflows and support organizational success.

How does an operations performance manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

What are the key skills and qualifications needed to thrive as an operations performance manager?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.
What are popular job titles related to Operations Performance Manager jobs in Richardson, TX? For Operations Performance Manager jobs in Richardson, TX, the most frequently searched job titles are:
What job categories do people searching Operations Performance Manager jobs in Richardson, TX look for? The top searched job categories for Operations Performance Manager jobs in Richardson, TX are:
What cities near Richardson, TX are hiring for Operations Performance Manager jobs? Cities near Richardson, TX with the most Operations Performance Manager job openings:
Operations Performance Manager jobs near you
Infographic showing various Operations Performance Manager job openings in Richardson, TX as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $57,626 per year, or $27.7 per hour.

Sales Performance Manager

CreditAssociates

Plano, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Sales Performance Manager

Department: Operations Excellence
Reports to: Sr. Director, Operations Excellence

Role Summary

The Sales Performance Manager is responsible for supporting and optimizing operational performance across CreditAssociates’ high-volume B2C inside sales organization.

This role partners closely with Sales leadership to improve conversion performance, lead flow management, routing strategy, sales execution, operational scalability, and overall sales effectiveness. The ideal candidate has experience supporting fast-paced, metrics-driven contact center sales environments where performance is measured through conversion, productivity, and revenue outcomes.

This is a highly hands-on role requiring strong operational leadership, analytical problem-solving, and the ability to translate business challenges into scalable operational solutions.

Key Responsibilities

Sales Performance Optimization

  • Partner with Sales leadership to improve conversion performance, operational efficiency, productivity, and scalability.
  • Analyze sales funnel performance, lead flow, routing logic, queue distribution, and operational workflows to identify improvement opportunities.
  • Support optimization of contact strategies, lead management processes, and operational execution.

Operational Strategy & Execution

  • Lead Sales-related operational initiatives from identification through execution and ongoing performance monitoring.
  • Define success metrics, track outcomes, and continuously refine operational initiatives based on business impact.
  • Create scalable operational processes that support continued business growth.

Analytics & Operational Insights

  • Monitor and analyze key sales performance metrics including conversion rates, productivity, lead performance, and operational effectiveness.
  • Partner with Analytics and Technology teams to improve visibility into operational performance drivers.
  • Combine quantitative data with qualitative observations, including reviewing workflows, sales interactions, and operational execution.

Cross-Functional Collaboration

  • Partner closely with Sales, Analytics, Technology, QA, Training, and other operational teams to support business initiatives.
  • Help ensure operational alignment across rapidly evolving sales strategies and growth initiatives.

Continuous Improvement

  • Proactively identify operational gaps, inefficiencies, and scalability challenges.
  • Build structured solutions that improve execution consistency and measurable business outcomes.
  • Help establish governance, accountability, and operational discipline across initiatives.

Qualifications

Experience Requirements

  • 5+ years of experience supporting high-volume B2C inside sales or contact center sales environments.
  • 3+ years of experience in Sales Operations, Performance Management, Revenue Operations, Contact Center Operations, or similar operational leadership roles.
  • Experience analyzing operational and sales performance data to identify trends, performance gaps, and improvement opportunities.
  • Advanced Excel skills required, including experience working with large datasets, formulas, pivots, lookups, and performance reporting.
  • Salesforce experience preferred.
  • Experience in financial services, debt settlement, lending, insurance, mortgage, or other consumer-focused sales organizations strongly preferred.
  • Experience supporting lead routing, queue management, sales funnel optimization, or contact strategy initiatives preferred.
  • Experience working cross-functionally with Analytics, Technology, QA, and Training teams preferred.

Skills

  • Strong analytical and operational problem-solving skills.
  • Experience analyzing sales performance, operational workflows, and conversion metrics.
  • Strong partnership and communication skills across leadership teams.
  • Ability to manage multiple operational initiatives simultaneously in a fast-paced environment.

Attributes

  • High sense of accountability and urgency.
  • Strong operational ownership mentality.
  • Comfortable operating in ambiguity while creating structure and execution discipline.
  • Naturally curious with a continuous improvement mindset.

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