Operations Performance Manager Jobs in Norwich, NY

At Bryten, we're more than just a property management company-we're a team dedicated to creating exceptional living experiences, building thriving communities, and delivering outstanding results for our clients and residents. We are seeking a motivated, customer-focused, and results-driven Community Manager - RD II to oversee the daily operations of two communities Circle Drive I & II, providing leadership, operational oversight, and strategic direction to achieve property performance goals while fostering exceptional resident experiences.
What You'll Be Doing
As our Community Manager - RD II, you'll oversee the day-to-day operations of two communities while leading your teams to achieve operational, financial, and resident satisfaction goals. Key responsibilities include:
• Leading and managing the daily operations of two communities, providing direction, support, and accountability for onsite team members
• Managing property financial performance, including budgeting, rent collections, accounts receivable, and expense control across both communities
• Driving occupancy, leasing, and resident retention goals through strong operational leadership and customer service excellence
• Preparing and reviewing operational and financial reports while communicating property performance, challenges, and opportunities to leadership
• Coordinating with maintenance teams, vendors, and contractors to ensure both communities are well-maintained, compliant, and operating efficiently
• Responding to resident concerns, resolving conflicts, and promoting positive resident relations
• Conducting regular property inspections to ensure curb appeal, safety standards, and regulatory compliance are maintained
• Coaching, developing, and supporting team members to foster engagement, accountability, and professional growth
• Ensuring compliance with Fair Housing regulations, company policies, and applicable local, state, and federal laws
• Responding appropriately to emergencies and maintaining community safety standards
• Performing other duties as assigned
Who You Are
We're looking for someone who brings strong leadership, operational expertise, and a passion for delivering exceptional service. The ideal candidate will have:
• Two or more years of multifamily property management experience required, including community management experience preferred
• Previous experience overseeing multiple properties, communities, or teams preferred
• Strong leadership skills with the ability to motivate, coach, and develop team members across multiple locations
• Experience managing budgets, rent collections, accounts receivable, and property financial performance
• Excellent customer service, communication, and conflict-resolution skills
• Strong organizational abilities with exceptional attention to detail and time management skills
• Ability to effectively prioritize responsibilities and manage competing priorities across multiple communities
• Professional verbal and written communication skills
• High school diploma or GED required; bachelor's degree in Business, Property Management, or a related field preferred
• Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel
• Experience with Yardi, ResMan, OneSite, or other property management software preferred
• Knowledge of Fair Housing regulations and multifamily housing compliance requirements preferred
• Bilingual skills are a plus but not required
• Valid driver's license, current automobile insurance, and reliable transportation required
Why You'll Love Working With Us
We believe in taking care of our team just as much as our residents. Here's a snapshot of the perks and benefits that keep our team inspired:
• Comprehensive Medical Plans with flexible coverage options for you and your family
• Dental & Vision Insurance options to support your overall well-being
• Health Savings Account (HSA) with employer contributions
• 401(k) with Company Match to support your financial wellness
• Life & Disability Insurance options to help protect you and your loved ones
• Vacation Time that starts accruing on Day 1!
• Paid Holidays + Floating Holidays to support work-life balance
• Wellness Programs to support your mind and body
• Professional Development & Education Opportunities to support your professional growth
• And yes - even more supplemental benefits to keep you covered!
We're Committed to You
Bryten is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
If you need reasonable accommodations during the application or interview process, please contact TalentAcquisition@livebryten.com.
Disclaimer: Community assignments, work locations, schedule, and hours are not permanent and may be modified or reassigned at any time based on business needs, operational requirements, or owner/client requests. This role requires regular on-site presence at assigned communities and travel between locations as needed.