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Operations Performance Manager Jobs in New Rochelle, NY

Children's Aid Society

Performance Analyst

Manhattan, NY

$64K - $67K/yr

The mission of the Office of Performance Management is to create sustainable data-driven operations in programmatic and central divisions to increase effectiveness and achieve mission-driven outcomes ...

Children's Aid

Performance Analyst

Manhattan, NY · On-site

$64K - $67K/yr

The mission of the Office of Performance Management is to create sustainable data-driven operations in programmatic and central divisions to increase effectiveness and achieve mission-driven outcomes ...

Children's Aid

Performance Analyst

Manhattan, NY · On-site

$64K - $67K/yr

The mission of the Office of Performance Management is to create sustainable data-driven operations in programmatic and central divisions to increase effectiveness and achieve mission-driven outcomes ...

Actalent

Operations Manager

Lindenhurst, NY · On-site

$25K - $75K/mo

This role focuses on managing crews, ensuring operational performance, and supporting business development as the company expands its service offerings. The position is ideal for a hands-on leader ...

Monogram Health Inc

Market Manager

New York, NY · Remote

This individual will be accountable for the overall clinical and operational performance of their assigned market. The market manager will be charged with achieving company metrics including but not ...

Monogram Health

Market Manager

New York, NY · On-site

$49.14 - $81.31/hr

This individual will be accountable for the overall clinical and operational performance of their assigned market. The market manager will be charged with achieving company metrics including but not ...

Wendy's

Field Operations Manager (NY/NJ)

New York, NY

$105K - $184K/yr

The Field Operations Manager role will provide leadership and accountability to the Franchise ... Responsibilities Operations Performance Ownership * Conducts Wendy's Done Right Visits in an ...

Wendy's

Field Operations Manager (NY/NJ)

New York, NY · On-site

$105K - $184K/yr

The Field Operations Manager role will provide leadership and accountability to the Franchise ... Responsibilities Operations Performance Ownership * Conducts Wendy's Done Right Visits in an ...

The Junkluggers

Operations Manager

Hicksville, NY · On-site

$67K - $80K/yr

Bonus based on performance * Competitive salary * Profit sharing About the Role We are seeking a hands-on Operations Manager to lead daily field operations, including dispatch coordination, warehouse ...

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All JobsOperations Performance Manager JobsOperations Performance Manager Jobs in New Rochelle, NY

Operations Performance Manager information

See New Rochelle, NY salary details

$31.9K

$65.3K

$121.9K

How much do operations performance manager jobs pay per year?

As of May 28, 2026, the average yearly pay for operations performance manager in New Rochelle, NY is $65,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $79,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Performance Manager, and why are they important?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.

How does an Operations Performance Manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

What does an Operations Performance Manager do?

An Operations Performance Manager is responsible for monitoring, analyzing, and improving the efficiency and effectiveness of an organization's operations. They set key performance indicators (KPIs), evaluate operational processes, and implement strategies to optimize productivity and quality. By collaborating with different departments, they identify bottlenecks and recommend solutions to enhance overall performance. Their work ensures that business operations align with company goals and deliver optimal results.

What jobs can I get with a BBM?

A BBM (Bachelor of Business Management) can qualify you for roles such as Operations Performance Manager, where skills in process improvement, data analysis, and team coordination are valuable. Common positions include operations analyst, project coordinator, and business analyst, often requiring knowledge of performance metrics and management tools.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What are popular job titles related to Operations Performance Manager jobs in New Rochelle, NY? For Operations Performance Manager jobs in New Rochelle, NY, the most frequently searched job titles are:
What job categories do people searching Operations Performance Manager jobs in New Rochelle, NY look for? The top searched job categories for Operations Performance Manager jobs in New Rochelle, NY are:
What cities near New Rochelle, NY are hiring for Operations Performance Manager jobs? Cities near New Rochelle, NY with the most Operations Performance Manager job openings:
Operations Performance Manager jobs near you
Senior Manager, AI Strategy & Operations

Senior Manager, AI Strategy & Operations

Talkiatry

New York, NY • On-site

$135K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

We're building the next chapter of Talkiatry - one where AI reimagines how patients connect with care and how our teams deliver it with greater ease, speed, and personalization.
As Senior Manager, AI Strategy & Operations, you'll lead the design and deployment of AI solutions that make every patient interaction more seamless - from scheduling and support to follow-up and engagement - while enabling our clinicians and operations teams to focus on what matters most: delivering excellent care.
This is a highly cross-functional, product-minded role that blends strategic vision with hands-on execution. Sitting at the intersection of technology, design, and operations, you'll drive the thoughtful integration of AI across Talkiatry's ecosystem. You'll define and operationalize our AI roadmap, shaping where and how AI delivers measurable impact across patient experience, workflow efficiency, and operational performance. You'll own the strategy and rollout for conversational agents, workflow automation, and decision intelligence - building the infrastructure that enhances patient experience and strengthens our operational backbone.
You'll bridge operational teams and technical partners - including Product, IT, Data, and Engineering - turning business needs into practical, system-level solutions that scale. With a strong understanding of how AI, data, and infrastructure connect across our core platforms, you'll help ensure these systems integrate seamlessly to deliver efficient, measurable, and responsible AI capabilities. Over time, your work will help transform how patients access care, how we support them through treatment, and how technology amplifies our mission to make mental health care more accessible and effective.
If you thrive at the intersection of strategy and execution, technology and empathy, this is your opportunity to shape how AI powers the next evolution of Talkiatry - with the accountability, detail, and discipline it takes to make innovation real.
About Talkiatry:
Talkiatry transforms psychiatry with accessible, human, and responsible care. We're a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need-and allow psychiatrists to focus on why they got into medicine.
You will:
AI Strategy, Product Management & Infrastructure
  • Partner with Product and Engineering leadership to define Talkiatry's long-term AI infrastructure strategy, ensuring interoperability across platforms (Genesys, ServiceNow, Talkiatry core platforms, Snowflake, LLMs).
  • Gather and translate patient needs and agent workflows into AI product requirements (voice and text), defining intents, escalation paths, and response hierarchies that balance safety, automation, and empathy.
  • Evaluate emerging technologies to guide the roadmap for AI tooling, model management, and automation pipelines.
  • Ensure every AI initiative advances Talkiatry's goals of access to care, quality, and workforce efficiency.
  • Champion responsible AI principles in vendor selection, governance, and deployment practices.

AI Platform Operations & Performance Management
  • Own day-to-day AI performance through platform dashboards, tracking metrics such as containment rate, CSAT, response accuracy, and resolution efficiency.
  • Conduct root-cause analyses on performance deviations, partnering with Product, Engineering, and Ops to translate results into model or workflow improvements.
  • Surface performance insights to the Quality & Training team for incorporation into AI retraining, QA frameworks, and knowledge base updates.
  • Maintain governance documentation for model versions, updates, and validation to ensure transparency and compliance.

Knowledgebase, Content & Prompt Management
  • Oversee the AI-facing knowledge infrastructure, including taxonomy design, content ingestion workflows, and integration of source-of-truth systems.
  • Define and maintain prompt engineering and response standards for AI agents and copilots.
  • Collaborate with the Quality & Training team, who owns content creation, article optimization, and training for human and AI learners.
  • Build structured feedback loops from frontline teams and Operations to refine prompts, content, and knowledge architecture.
  • Establish unified processes for testing, version control, and model retraining tied to knowledge updates.

Project Management & Vendor Enablement
  • Lead full-lifecycle AI implementations, from scoping and vendor selection to pilot, launch, performance tracking and optimization.
  • Manage AI vendor relationships, holding partners accountable to performance and timely delivery.
  • Develop clear project roadmaps, success metrics, and communication plans across Product, Engineering, and Operations.
  • Collaborate on documentation, training materials, and rollout support for internal and external stakeholders.
You have:
  • 7+ years of experience in product management, process automation, or technology operations, with hands-on experience applying AI or large language model (LLM) solutions to real-world workflows.
  • Proven success delivering large-scale AI or automation projects from concept through deployment.
  • Strong understanding of conversational AI platforms and voice/text agent design principles, with the systems thinking to architect how AI connects across data, telephony, CRM, and workflow tools (e.g., APIs, integrations, enterprise systems).
  • Highly analytical with experience in product and operational analytics.
  • Skilled at translating business and user requirements into technical specification; experience in product management, technical program management, or systems enablement preferred.
  • Exceptional project management and vendor management capabilities; thrives in cross-functional environments.
  • Excellent communication skills - clear, structured, and equally fluent with technical and non-technical stakeholders.
  • Committed to ethical AI practices and data integrity in healthcare contexts.
Why Talkiatry
  • Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
  • Collaborative environment: be part of building something from the ground up at a fast-paced startup
  • Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
  • Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands.
  • It all comes back to care: we're a mental health company, and we put our team's well-being first

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

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