Operations Performance Manager Jobs in Massillon, OH

Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)?  We’re seeking an experienced Operations Manager to lead daily EMS operations focusing on inter-facility transport. In this role, you’ll oversee field operations, drive performance and ensure coordination between teams to deliver exceptional patient care. You’ll be instrumental in building a high-performing, collaborative environment while managing staffing, compliance, quality and operational efficiency. 

As an Operations Manager, you will:

• Lead daily operations to ensure cost-effective and high-quality service delivery. 
• Manage and mentor field staff, fostering a culture of accountability and continuous improvement. 
• Ensure compliance with EMS protocols, standards and safety regulations, while adhering to MMT policies. 
• Oversee staffing, scheduling, and hiring to maintain optimal coverage.
• Complete and deliver annual performance management reviews to ensure team members receive feedback. 
• Monitor performance metrics and implement strategies to meet/exceed operational goals. 
• Collaborate cross-functionally to resolve issues and drive improvements. 
• Respond to operational disruptions with effective crisis management strategies. 
• Maintain fleet readiness, ensuring units are properly equipped, maintained and compliant. 

What You Bring 

• 3–5 years of EMS experience as an EMT or Paramedic. 
• Proven ability to lead teams, manage resources and drive operational excellence. 
• Strong communication, problem-solving and decision-making skills. 
• Experience with performance tracking, quality assurance and budget oversight. 
• Ability to thrive in a fast-paced, high-stakes environment. 
• Certified EMT or Paramedic license (state-specific); NREMT certification required. 
• Valid driver’s license with a clean driving record. 

Why Join MMT? 

• Competitive compensation and flexible scheduling.  
• Great benefits and free continuing education.
• A mission-driven culture where your leadership makes a difference. 
• Work in a collaborative, supportive environment with opportunities for growth. 
• Help shape the future of inter-facility EMS operations.

We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.   

• Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account
• Retirement Plans: 401K and Roth 401K, with a company match
• Paid Time Off
• Employer Paid: Basic Life Insurance and Long-Term Disability
• Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
• Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education                      

Who We Are:

For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients. 

MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365. 

If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team! 

Statement of Equal Opportunity Employment:

It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.