Operations Performance Manager Jobs in Manhattan, NY

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused. Joining us means doing meaningful work that directly improves the healthcare experience for millions-from helping families access care quickly to ensuring clinics run smoothly behind the scenes. If you want to make a real impact alongside innovative, dedicated teammates while contributing to a trusted platform that's becoming the operating system for on-demand care, Experity is the place to grow your career.

Experity offers the following:

• Benefits - Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.

• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!

• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.

• Flexibility- Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.

• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.

• Career Development- Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.

• Team Building -We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.

• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Remote:Experity offers Team Members the opportunity to work remotely or in an office.

Compensation: Budgeted between $75,350 and $95,535 dependent upon years of applicable experience.

Responsibilities:

Customer Strategy & Engagement

• Develop and execute a comprehensive customer engagement strategy focused on retention and client success for RCM services

• Build trusted relationships with revenue cycle, finance, and operational leaders at client organizations

• Act as a trusted advisor aligning RCM performance with client business objectives

• Drive client advocacy, references, and long-term partnerships

Revenue Retention & Growth

• Support client retention through delivery of measurable financial outcomes

• Identify opportunities to improve revenue performance, cash flow, and operational efficiency

• Partner with Client Success to align on retention and expansion opportunities

• Monitor client health and proactively address risks impacting retention

Operational Alignment & Delivery Oversight

• Partner closely with Billing Operations, Coding, Denials, and AR teams to ensure consistent service delivery

• Translate client expectations into operational SLAs, KPIs, and performance standards

• Monitor service delivery metrics including days in AR, denial rate, and collection performance

• Ensure rapid resolution of service issues impacting client cash flow

Client Outcomes & Value Realization

• Ensure clients achieve targeted financial and operational ROI from RCM services

• Translate performance insights into actionable recommendations and strategies

• Track and communicate progress against performance goals and KPIs

Voice of the Customer

• Act as the primary advocate for clients internally

• Capture and synthesize customer feedback to influence service and process improvements

• Identify trends to inform broader operational enhancements

Compliance & Industry Leadership

• Ensure engagement strategies align with healthcare regulatory requirements

• Stay current on industry trends in reimbursement models and RCM best practices

• Represent the organization in client-facing engagements as needed

• Other duties as assigned

Travel:

• Ability to travel as needed.

Education and Experience:

• Bachelor's degree or equivalent combination of education and experience.

• Five years of experience in healthcare revenue cycle management with a strong understanding of RCM workflows.

Preferred:

• Experience in healthcare services, RCM outsourcing, or healthcare SaaS.

• Experience with multi-site or enterprise healthcare operations.

Every team member exhibits our core values:

• Team First

• Lift Others Up

• Share Openly

• Set and Crush Goals

• Delight the Client

#LI-REMOTE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.