Operations Performance Manager Jobs in Fort Wayne, IN

Are you a people-first leader who thrives at the intersection of operational excellence and business impact? Do you get energized by building high-performing teams, solving complex problems, and driving meaningful process improvements? If so, this is your opportunity to lead a critical function at the heart of a global reinsurance powerhouse.
About the Role
As Sales Operations Manager, you will lead the North America Sales Operations team, a function that sits at the very center of how the business operates and grows. You will be accountable for ensuring the seamless execution of treaty onboarding, data quality management, operational controls, and continuous improvement initiatives across the region. This is a high-visibility leadership role where you will partner with stakeholders across Client Markets, Treaty Administration, Finance, Valuation, and global Operations to deliver operational excellence at scale.
This is not a role for someone who wants to maintain the status quo, it's for someone who wants to shape it.
Key Responsibilities

• Lead, coach, and develop a high-performing Sales Operations team, fostering a culture of accountability, continuous learning, and exceptional client service
• Drive cross-training initiatives to build team resilience and ensure business continuity across shifting priorities
• Oversee end-to-end customer onboarding and operational support activities, ensuring service levels, quality standards, and operational objectives are consistently met
• Manage team workload and capacity effectively, adapting to volume fluctuations and evolving business priorities with agility
• Maintain robust operational controls and data quality standards, monitoring KPIs and operational metrics to ensure accuracy, integrity, and compliance
• Support audit, compliance, and governance requirements, serving as a key operational point of contact for escalations and risk management
• Identify and lead process improvement initiatives that simplify, standardize, and automate workflows - improving efficiency, scalability, and the overall stakeholder experience
• Partner with technology and business teams to implement operational enhancements and drive digital transformation within the function
• Build and sustain strong relationships with internal business partners and leadership, communicating operational performance, priorities, and risks with clarity and confidence

About the Team
Sales Operations sits at the center of the business, enabling client markets to focus on winning and growing client relationships while we ensure the operational foundation is accurate, efficient, and compliant. We support the full deal lifecycle, from origination through execution, by partnering closely with cross-functional teams to manage processes, systems, data quality, KPIs, and controls.
Our culture is collaborative, detail-driven, and service-oriented: we value accountability, continuous improvement, and strong partnerships. We take pride in bringing clarity, structure, and reliability to a fast-moving commercial environment and we're always looking for ways to do it better. Team members play a meaningful role in shaping how the business operates, making this a place where your contributions are visible and your impact is real.
About You
You are a seasoned operations leader who brings both strategic thinking and hands-on execution to everything you do. You know how to inspire a team, navigate complexity, and build the kind of operational infrastructure that lets a business scale with confidence. You communicate with clarity, lead with empathy, and never lose sight of the details that matter.
We are looking for candidates who meet these requirements:

• 7+ years of experience in Sales Operations, Business Operations, Financial Services, Insurance, or a related field, with a demonstrated track record of operational excellence
• 3+ years of people leadership experience, with proven success building, coaching, and developing high-performing teams
• Strong expertise in data quality management and operational controls, including experience supporting audit, compliance, and governance requirements
• Demonstrated ability to lead process improvement initiatives, including simplification, standardization, and automation of complex operational workflows
• Bachelor's degree or equivalent professional experience in a relevant discipline

These are additional nice to haves:

• Experience in the reinsurance or life & health insurance industry, with familiarity of treaty administration and deal lifecycle management
• Exposure to operational technology platforms and digital transformation initiatives within a financial services or insurance context
• Experience working in a multi-country or global operating model, navigating cross-functional and cross-cultural stakeholder environments
• Strong analytical and problem-solving skills, with the ability to translate data and metrics into actionable operational insights
• Excellent communication and influencing skills, with a track record of building trusted relationships with senior business partners and leadership teams
• Comfort operating in a fast-paced, ambiguous environment with multiple competing priorities and a strong bias for action

This role will be located in either our Fort Wayne, IN or Armonk, NY offices. Our company uses a hybrid work model requiring at least three days in the office each week, with the option to work onsite full-time if preferred. This position is not eligible for full-time telework, relocation assistance or visa sponsorship.
For Fort Wayne, IN, the estimated base salary range for this position is $108,000 to $162,000. For Armonk, NY, the estimated base salary range for this position is $118,000 to $178,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
About Swiss Re
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
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Reference Code: 138536