Operations Performance Manager Jobs in Columbia, SC

Job Responsibilities Careers at DPH: Work that makes a difference. Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity "Headquarters Negotiable" Under the direction of the Director of Strategy and Operational Excellence, the Manager of Performance Management and Quality Improvement will oversee the agency's performance management and improvement program, which will assist program areas with development of performance metrics and promote a culture of operational excellence and quality improvement across the agency. Oversees agency's performance management program by supervising, supporting, and directing PM-QI staff on performance management and quality improvement concepts and projects to develop a culture of results-based accountability.

Provides guidance and consultation on the development of effective performance measures. Oversees the development of the agency's performance management reporting system/dashboard. Oversees the promotion, training, and implementation of results-based accountability concepts and application.

Updates and implements the Performance Management and Quality Improvement Plan. Oversees a Quality Improvement Committee that includes representatives from all areas of the agency to coordinate and promote performance management and quality improvement concepts and agency projects. Works closely with the Manager of Strategy, Research, and Engagement to align performance measures with agency strategic goals, identify areas where additional efforts are needed based on agency performance and external factors, and coordinate efforts related to strategic planning.

Works with Accreditation Manager on activities related to maintaining and supporting Public Health Accreditation. Performs fundamental supervisory and leadership functions in accordance with agency policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards. Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives.

Promotes workforce engagement and a safe, professional, and productive work environment for all employees. Other duties as assigned. Minimum and Additional Requirements State Minimum Qualifications: A bachelor's degree and relevant experience in administrative services, public administration or business management.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

"Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate." Preferred Qualifications At least two (2) years of experience applying Quality Improvement and Performance Management concepts and methods. Demonstrated strong supervisory experience. Skill in coordinating and collaborating across bureaus and divisions and skill in mapping business processes

Applied knowledge of Results-Based Accountability (RBA) concepts and framework. RBA certification preferred. Advanced knowledge of quality improvement frameworks.

Lean Six Sigma Green Belt or Black Belt Certification preferred. Additional Comments EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information. REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation.

A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others. STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster. DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes: 15 days Annual (Vacation) Leave per year 15 days Sick Leave per year 13 Paid Holidays Paid Parental Leave Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information. S.C

Deferred Compensation Program available (S.C. Deferred Compensation) Retirement benefit choices * State Retirement Plan (SCRS) State Optional Retirement Program (State ORP) * Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.