ZipRecruiter

Log In

1

Operations Performance Manager Jobs in Charlotte, NC

Citi Trends

Manager in Training

Charlotte, NC · On-site

Position Summary As a Store Manager , you are responsible for leading all aspects of store ... Summary of Key Responsibilities Store Operations & Performance * Lead daily store operations to ...

Citi Trends

Manager in Training

Charlotte, NC

Position Summary As a Store Manager , you are responsible for leading all aspects of store ... Summary of Key Responsibilities Store Operations & Performance * Lead daily store operations to ...

Citi Trends

Store Manager

Lancaster, SC · On-site

Position Summary As a Store Manager , you are responsible for leading all aspects of store ... Summary of Key Responsibilities Store Operations & Performance * Lead daily store operations to ...

Psa Airlines

Airport Operations Analyst

Charlotte, NC · On-site

Identifies structural schedule risks that may negatively impact operational performance and ... Partners with Station General Managers and Corporate Real Estate (CRE)/Facilities to develop and ...

Brenntag

Regional Operations Manager

Concord, NC · On-site

$140K - $150K/yr

People and Performance Management: * Lead, mentor, and develop site managers and their teams to build strong leadership pipelines and operational expertise. * Promote a culture of accountability ...

Cavender's

District Manager

Concord, NC

Overview The District Manager oversees the operations, performance, and leadership of all retail stores within an assigned district, reporting directly to the Vice President of Store Operations. This ...

ASSA ABLOY

Operations Manager

Monroe, NC

Director of Manufacturing Position Summary The Operations Manager is responsible for the overall leadership and performance of a manufacturing facility, including production, service parts, inventory ...

New

Walgreens

Pharmacy Operations Manager

Charlotte, NC · On-site

... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

Walgreens

Pharmacy Operations Manager

Charlotte, NC · On-site

... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

Walgreens

Pharmacy Operations Manager

Charlotte, NC

... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

Walgreens

Pharmacy Operations Manager

Charlotte, NC · On-site

... operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

previous pagenext page

Showing results 21-40

All JobsOperations Performance JobsOperations Performance Manager JobsOperations Performance Manager Jobs in Charlotte, NC

Operations Performance Manager information

See Charlotte, NC salary details

$30.3K

$62K

$115.7K

How much do operations performance manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for operations performance manager in Charlotte, NC is $61,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $75,700.00 per year, depending on experience, location, and employer.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What does an operations performance manager do?

An operations performance manager oversees and improves the efficiency and effectiveness of business operations by analyzing performance metrics, implementing process improvements, and ensuring operational goals are met. They often use data analysis tools and require strong leadership, problem-solving skills, and knowledge of industry standards to optimize workflows and support organizational success.

How does an operations performance manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

What are the key skills and qualifications needed to thrive as an operations performance manager?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.

What are popular job titles related to Operations Performance Manager jobs in Charlotte, NC?

For Operations Performance Manager jobs in Charlotte, NC, the most frequently searched job titles are:

What job categories do people searching Operations Performance Manager jobs in Charlotte, NC look for?

The top searched job categories for Operations Performance Manager jobs in Charlotte, NC are:

What cities near Charlotte, NC are hiring for Operations Performance Manager jobs?

Cities near Charlotte, NC with the most Operations Performance Manager job openings:

Operations Performance Manager jobs near you
Infographic showing various Operations Performance Manager job openings in Charlotte, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $61,979 per year, or $29.8 per hour.

Manager, Service Operations

Palmetto Clean Technology

Charlotte, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Company Description
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact-without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.
Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package-including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more-so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit-backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.
Location
This position will be based in Charlotte, NC.
Reporting
This position will report to the Director of Service Operations.
Summary of Role
The Manager of Service Operations is responsible for leading Palmetto's post-PTO service coordination function, overseeing the end-to-end workflow from intake through site visit scheduling and invoicing. This role owns operational performance across service coordination, including resolution timelines, partner execution, cost efficiency, and customer experience.
This position oversees a team of Service Project Coordinators, ensuring consistent execution of service workflows at scale while maintaining high standards for quality, speed, and cost control.
The Manager of Service Operations also owns the service partner ecosystem, including onboarding, performance management, and ongoing operational oversight, while partnering with leadership on broader partner strategy, expansion, and pricing.
This is a leadership-focused role with accountability for operational outcomes, process design, and cross-functional alignment across Product, Field Operations, Supply Chain, and Asset Management.
Strategic & Tactical
  • Own the service coordination operation from intake through scheduling, service resource assignment, and invoicing, ensuring consistent execution across all service requests that require site visits.
  • Lead and develop a team of Team Leads and Service Project Coordinators, setting clear performance expectations, monitoring KPIs, and driving accountability across throughput, SLA adherence, and customer outcomes.
  • Drive performance against core operational metrics, including site visit resolution timelines, partner SLA adherence, cost of service (OpEx and partner spend), and customer experience.
  • Oversee service queue health and capacity planning, proactively identifying risks to SLA performance, backlog growth, or resource constraints, and implementing corrective actions.
  • Own the service partner lifecycle, including onboarding, training, performance monitoring, and regular business reviews. Establish clear expectations for quality, responsiveness, and reporting.
  • Manage partner performance through structured scorecards, pipeline reviews, and escalation management, ensuring adherence to contractual SLAs and consistent service delivery.
  • Partner with senior leadership on partner strategy, including network expansion, market coverage, and pricing optimization, providing data-driven recommendations based on performance and cost trends.
  • Act as the escalation point for complex, high-impact, or time-sensitive service issues, ensuring timely resolution and appropriate stakeholder communication.
  • Define, implement, and continuously improve service coordination workflows, SOPs, and operational standards to support scale, efficiency, and consistency.
  • Collaborate cross-functionally with Product and Engineering to define system requirements, automation opportunities, and workflow improvements within Salesforce and related platforms.
  • Identify operational inefficiencies, recurring failure points, and cost drivers, and lead initiatives to improve scalability, reduce cost, and enhance customer experience.
  • Ensure accurate and timely invoicing processes, including validation of partner work, cost controls, and alignment with approved scopes of work.

Qualifications
  • BS/BA is preferred.
  • Minimum 3 years of experience in residential solar installation, with a strong understanding of system components, installation practices, and common service issues.
  • Minimum 2 years of experience managing teams in a service, operations, or field coordination environment.
  • Demonstrated experience leading operational functions with accountability for KPIs such as timelines, cost, and customer experience.
  • Strong experience working with third-party service providers or contractor networks, including performance management and operational oversight, is recommended.
  • Proven ability to build and scale processes in a fast-paced, high-volume operational environment.
  • Strong analytical mindset with the ability to use data to drive decision-making, identify trends, and improve performance.
  • Experience working with CRM and field service management platforms (e.g., Salesforce Service Cloud, Field Service, or similar systems).
  • Ability to define business requirements and partner with Product/Engineering teams to implement system and workflow improvements.
  • Excellent communication skills, with the ability to manage cross-functional stakeholders and drive alignment across teams.
  • Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.

Success Defined
Success in this role is measured by consistent delivery against key operational metrics and the ability to scale service coordination efficiently without compromising quality or customer experience.
  • Service Resolution Timeline (Site Visit Portion)Achieve and maintain target median timeline from intake to resolution, ensuring backlog health and minimizing delays in customer resolution.
  • Partner Performance & SLA AdherenceEnsure high compliance with partner SLAs across acknowledgement, scheduling, and completion timelines through structured performance management, scorecards, and regular pipeline reviews.
  • Cost of Service & Customer ExperienceOptimize cost per site visit through effective resource allocation and partner management while maintaining strong customer satisfaction (CSAT) across service interactions.

Employment is contingent upon the successful completion of a background check.
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Apply