Operations Performance Manager Jobs in Canal Fulton, OH

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

Job Summary:

FirstEnergy Utilities Performance plays a critical role in driving performance transparency, accountability, and continuous improvement across the FE Utilities to promote operational excellence through data-driven insights.  This position is responsible for developing and maintaining both enterprise and business unit performance reporting on a weekly/monthly/quarterly basis, supporting Key Performance Indicator ((KPI) governance, conducting external benchmarking, and providing analytical insights to executive leadership as well as the Operations and Safety Committee of the FirstEnergy Board of Directors.

Key Responsibilities:

• Develop and maintain comprehensive reporting frameworks for utility performance (KPIs, SLAs, benchmarks).
• Lead regular performance reviews, analyze trends, and present actionable insights to senior leadership. 
• Coordinate cross-functional collaboration to ensure timely and accurate data collection from utility operations, finance, engineering, and customer service teams.
• Identify inefficiencies and recommend solutions to streamline processes.
• Design dashboards, scorecards, and data visualizations using tools such as Power BI, Tableau, or Excel.
• Identify opportunities for operational improvement through trend analysis, benchmarking, KPIs, and performance metrics.
• Lead the development of automated reporting processes to improve efficiency and accuracy.
• Monitor and evaluate the effectiveness and sustainability of performance initiatives.
• Serve as a subject matter expert on performance metrics related to utility operations.
• Draft, review, and update board level presentations, reports, and pre-read materials in coordination with subject matter experts.
• Develop effective working relationships with all levels of employees at FirstEnergy.
• Handle the development of multiple, high-priority reports and presentations, and incorporation of senior leadership feedback, with quick turnarounds.

Qualifications at the Advanced Business Analyst level:

• Bachelor's degree in Engineering, Business, Data Analytics, or related field
• Minimum 4 years related work experience in utility operations, performance analytics, or data reporting
• Demonstrated experience in leading others and collaborating cross functionally
• Strong analytical skills with proficiency in reporting tools (Power BI, TOAD, QlikView, Tableau, Excel, SQL, PowerPoint)
• Knowledge of utility industry standards, metrics, and regulatory requirements
• Excellent written and verbal communication and stakeholder engagement skills
• Ability to think strategically and own data-driven decision making, with a continuous improvement mindset
• Demonstrated skills in collaboration and communication, including presenting to executive leadership
• Demonstrated analytical and problem-solving abilities
• Excellent time management skills
• Ability to deliver quality, accurate work within established deadlines

Qualifications at the Senior Business Analyst level:

All of the above, plus:

• Minimum 7 years professional work experience.

Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
 

FirstEnergy Human Resources Team