Operations Performance Manager Jobs in Acworth, GA

Capstone Logistics is a 3PL Solution Provider in a variety of industry verticals including retail, grocery and foodservice distribution. We provide logistical support to customers in over 600+ DC's in 48 states throughout the US. We have a proven track record of growth and an excellent reputation throughout our industry.

The Process Improvement Engineer will be responsible for maximizing operational efficiency using defined metrics continuously improving operational performance while optimizing both company and partner measures. They shall ensure partner satisfaction through regular communication and execution of both internal and external key performance indicators. They will be responsible for documentation of the "best practice" methods and training of the associates. The Performance Engineer will also be responsible for the process layout and design, as well as the performance and quality monitoring systems. They will be involved with current Partner's, evaluating Capstone's current processes, using a Six Sigma approach, to achieve higher productivity and quality levels.

SUPERVISORY RESPONSIBILITIES:

• No direct reports

ESSENTIAL FUNCTIONS:

Responsibilities:

• Maximize operational efficiency using defined metrics continuously improving operational performance while optimizing both company and partner measures
• Ensuring partner satisfaction through regular communication and execution of both internal and external key performance indicators.
• Communicates with partners to handle any escalated partner service issues or complaints.
• Develop standard of work and supervisor strategy. Document work methods. Develop "Client Book". Standard of work should include flow diagram for training of associates to illustrate best practices for each position.
• Assist in starting new projects to include documentation of the observed rates, production history, and estimated production rates for creation of Capstone Performance Pay solution.
• Reengineer layout to maximize efficiencies. Develop quality and production monitoring tools.
• Provide cost analysis, make process improvements for projects at existing customer sites as needed using traditional time study, and pre-determined time standards.
• Evaluate and re-engineer work methods and quality at client site, using Six Sigma approach and tools to increase productivity and quality.
• Develop and manage site specific Performance Supervisor Key Activity Check List and management strategies.
• Utilize statistical tools such as Pareto Charts, Histograms, Cause & Effect Diagrams. Create a Value Stream Map or Flow Diagram of process to identify critical quality points. Develop Failure Mode and Effects Analysis (FMEA) of the process being evaluated to quantify impact.
• From time to time, work as "substitute" Site Supervisor / Site Manager at site as needed. Manage minute-to-minute operations. Monitor individual and group productivity and quality. Respond and react to customer requirements.

*Performs Additional Responsibilities As Assigned*

QUALIFICATIONS:

Education and/or Experience:

• Associate's degree or equivalent from two-year college or equivalent combination of education and experience.
• Bachelor's degree is preferred.
• Two years' experience with process engineering preferred.

Knowledge, Skills and Abilities:

• Demonstrated knowledge of Six Sigma, LEAN and 5S methodologies.
• Self-disciplined individual with strong work ethic. Self-starter.
• Ability to identify problems and offer real world resolutions within constrained timelines.
• Ability to train new supervisors and employees while developing teamwork within new work cells.
• Abstract reasoning, flexibility in thinking, and an ability to visualize complex and innovative ideas.
• Thoroughness and attention to details, with an ability to adhere to a timeline to ensure success.
• Having a sense of urgency, without overlooking critical details.
• Strong team player.
• Strong working knowledge of Excel, Word, Outlook and PowerPoint
• Excellent interpersonal and communication skills (written and verbal)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing and walking on production floor
• Must be able to lift up to 15 pounds at times

Benefits

We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.

Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Must meet hiring eligibility requirements.