Operations Manager Salary Jobs in Rio Rancho, NM

Mgr,Facility Operations
Requisition ID
req35766
Working Title
Mgr,Facility Operations
Position Grade
13
Position Summary
Summary:
UNM Residence Life & Student Housing (RLSH) is looking for a highly motivated individual to join our team as the Mgr, Facility Operations to work in a dynamic, student-oriented, and academically focused residential environment. Residence Life and Student Housing is a comprehensive department that manages all aspects of the housing experience with a capacity of 2500 residents over 9 residential buildings. Under the Associate Director, the Mgr, Facility Operations plays an essential role in the daily operation of the residential facilities. RLSH operates year-round and serves a variety of campus and community populations. Under limited supervision, manages all aspects of the integrated facility operations and services of a free-standing organizational component of the University occupying multiple geographically separated sites. Oversees the supervision of a large, multi-trades workforce engaged in activities associated with the operations, inventory management, maintenance, lock shop, access control, asset management, and housekeeping of the component's various facilities sites. Plans, oversees, and coordinates the implementation of construction and capital improvement projects to include furniture refreshes, and directly participates in overall facilities planning for the component.
Duties and Responsibilities:

1. Provides technical leadership for the integrated physical plant activities and programs of the component, to include inventory/asset management, lock shop, access control, maintenance and construction, facilities management, custodial services, and grounds and landscaping.
2. Oversees all facets of the daily operations of the organizational unit, ensuring compliance with the University, state, and federal laws, policies, and regulations.
3. Works with the University's Facilities Planning department to oversee the planning, coordination, and implementation of major capital improvement projects for the facility.
4. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
5. Oversees the activities of external and/or internal contract personnel; monitors and inspects work to ensure adherence to contract specifications and industry standards.
6. Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
7. Develops and implements systems and processes to establish and maintain records for the operating unit.
8. Evaluates room/apartment "make ready" process and preventive maintenance programs; modifies programs to increase efficiency and effectiveness.
9. Develops, implements, and administers a large, multifaceted operating budget, to include salaries and benefits, utilities, and supplies.
10. Establishes and maintains appropriate customer services procedures and standards including collecting resident feedback through post work order surveys; interfaces with customers and resolves problems and conflicts as necessary.
11. Remains available to the component on a 24-hour, 7-day on-call basis as principal respondent to physical plant emergencies and off-standard situations, as required.
12. Oversees the development and implementation of physical security, safety, and disaster recovery programs, procedures, and operations for the facility.

Knowledge, Skills and Abilities Required:

1. Skill in the use of computers, preferably in a PC, Windows-based operating environment.
2. Project planning skills.
3. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
4. Ability to develop and maintain recordkeeping systems and procedures.
5. Skill in the use of personal computers and related software applications.
6. Ability to communicate effectively, both orally and in writing.
7. Project management skills.
8. Knowledge of customer service standards and procedures.
9. Ability to respond as needed on an on-call 24/7 basis.
10. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
11. Skill in organizing resources and establishing priorities.
12. Ability to provide technical leadership and direction to technical and support staff in a range of physical plant trades.
13. Knowledge and integrated understanding of the physical plant and facilities services operations of a large, complex institutional facility.
14. Knowledge of all federal, state, and local codes and ordinances pertinent to facilities planning, design, construction, and maintenance.
15. Knowledge of building trades repairs and maintenance.
16. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
17. Ability to foster a cooperative work environment.
18. Employee development and performance management skills.
19. Knowledge of budget preparation, cost estimating, monitoring, and fiscal management principles and procedures.
20. Ability to develop and implement facility safety, security, and disaster recovery programs and procedures.
21. Knowledge of staff hiring procedures.

Working Conditions and Physical Effort:

1. Light physical effort. Requires handling of average-weight objects up to 10 pounds or some standing or walking. Effort applies to no more than two (2) hours per day.
2. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
3. Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

Note: The For Best Consideration Date has been extended to 4/27/26.
See the Position Description for additional information.
Conditions of Employment

• Possession of a valid New Mexico driver's license is a requirement for this job.

Minimum Qualifications
High school diploma or GED; at least 10 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Preferred Qualifications
Preferred Qualifications:

1. Bachelor's degree preferred in an engineering, facilities management, construction, architectural or related field of study.
2. Experience in higher education or residential housing
3. Expertise in building systems, budgeting and staff supervision
4. Familiarity with sustainable building practices and environment health and safety standards
5. Facilities management certification (FMP, CFM, or similar)

Additional Requirements
Campus
Main - Albuquerque, NM
Department
RLSH Facilities Supervisors (215E0)
Employment Type
Staff
Staff Type
Regular - Full-Time
Term End Date
Status
Exempt
Pay
Monthly: $4,236.27 - $5,950.53
Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required
Yes
For Best Consideration Date
4/27/2026
Eligible for Remote Work
No
Eligible for Remote Work Statement
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Please include the following:• A resume that lists all work history, including hours worked per week.• Cover Letter.• High School Diploma/GED and/or any completed degree(s) from an accredited institution.• 3 Professional References.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
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