Operations Implementation Manager Jobs in Fort Wayne, IN

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

At Crowe, you'll work alongside experienced professionals who are passionate about helping clients solve complex business challenges. We invest in your professional growth through continuous learning, leadership development, and opportunities to work on innovative, large-scale transformation initiatives. You'll have the opportunity to make a meaningful impact while building a rewarding career in a collaborative, inclusive, and entrepreneurial environment.

About the Role

At Crowe, our Microsoft Business Applications practice helps organizations transform their operations through innovative, technology-enabled solutions. As a Manager - D365 ERP Operations Implementation Architect, you will play a strategic leadership role in designing and delivering Microsoft Dynamics 365 ERP Operations solutions that drive operational excellence and business transformation for our clients.

In this client-facing role, you'll combine deep functional and technical expertise with strong consulting skills to architect enterprise solutions, lead implementation teams, mentor consultants, and serve as a trusted advisor throughout the project lifecycle. You'll collaborate with cross-functional teams to deliver high-quality implementations while helping clients modernize supply chain, manufacturing, inventory, procurement, and operational processes.

If you're passionate about solving complex business challenges, building lasting client relationships, and leading transformational ERP implementations, we'd love to meet you.

What You'll Do

As a Manager, you will provide leadership across solution architecture, implementation delivery, and client engagement by:

Solution Architecture & Implementation

• Lead the architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations solutions aligned to client business objectives and industry best practices.
• Design comprehensive solution architectures including system integrations, data management, and application security.
• Configure D365 ERP Operations modules including:
  • Sales
  • Purchasing
  • Inventory Management
  • Warehouse Management
  • Production
  • Planning
  • Product Information Management
  • Asset Management
  • Additional operations and supply chain capabilities
• Develop functional solution designs for system enhancements and customizations across operations and logistics processes.
• Analyze and optimize business processes to maximize the capabilities of Microsoft Dynamics 365 ERP.

Client Leadership & Consulting

• Partner with executive stakeholders and business users to understand operational requirements and translate them into scalable ERP solutions.
• Lead requirements gathering workshops and develop functional specifications, business scenarios, and solution documentation.
• Serve as a trusted advisor throughout implementation, providing functional and technical guidance while building strong client relationships.
• Support organizational change by developing training materials, conducting user training, and driving user adoption.

Delivery Excellence

• Lead solution testing, quality assurance, and validation activities through comprehensive test plans, test cases, and execution.
• Produce high-quality functional documentation, business process documentation, design specifications, and testing artifacts.
• Manage project deliverables, identify implementation risks, and proactively communicate mitigation strategies to project leadership.
• Collaborate with project managers, developers, business analysts, change management professionals, and cross-functional delivery teams to ensure successful implementations.

Leadership & Practice Development

• Mentor and develop consultants by sharing technical knowledge, best practices, and implementation experience.
• Stay current on Microsoft Dynamics 365 ERP innovations, emerging technologies, and industry trends.
• Help shape the practice's ERP strategy by identifying new service offerings and technology opportunities.
• Support business development efforts by identifying client opportunities, contributing to proposals, participating in sales pursuits, and helping develop go-to-market strategies.
• Collaborate with Microsoft, third-party vendors, and strategic partners to deliver integrated client solutions.

Required Qualifications

• Bachelor's degree
• Microsoft Dynamics 365 certification relevant to ERP Operations or Supply Chain Management required. Candidates who have earned an MBA, JD, PhD, or Master's degree in Supply Chain Management may substitute the certification requirement.
• 7+ years of experience implementing Microsoft Dynamics 365 ERP Operations (Finance & Supply Chain Management) or equivalent ERP solutions.
• Experience leading full lifecycle ERP implementations from solution design through deployment and post-go-live support.
• Deep functional expertise across supply chain and operational business processes including procurement, inventory, warehousing, manufacturing, production, planning, and asset management.
• Experience designing ERP solution architecture including integrations, data management, and security.
• Experience developing functional requirements, solution designs, testing strategies, and implementation documentation.
• Strong client-facing consulting, communication, facilitation, and presentation skills.
• Demonstrated experience leading project workstreams and mentoring implementation teams.
• Ability to travel as client engagements require.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate or other relevant Microsoft Dynamics 365 certifications.
• Experience with Azure integration services, Power Platform, Dataverse, or related Microsoft technologies.
• Experience integrating D365 ERP with CRM, ISV solutions, manufacturing systems, warehouse automation, or third-party applications.
• Knowledge of data migration strategies, enterprise integration patterns, and ERP security architecture.
• Experience leading large, complex enterprise transformation initiatives.
• Prior consulting experience with a professional services organization.
• Experience supporting business development activities, proposal development, and client presentations.
• Demonstrated success leading teams, coaching consultants, and developing high-performing talent.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The application deadline for this role is 12/31/2026.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $103,200.00 - $210,900.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

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