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Operations Implementation Manager information

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$38.2K

$101.3K

$164.4K

How much do operations implementation manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for operations implementation manager in DeSoto, TX is $101,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $118,400.00 per year, depending on experience, location, and employer.

What does an operations implementation manager do?

An Operations Implementation Manager is responsible for overseeing the planning, execution, and delivery of new processes, systems, or projects within an organization’s operations. They coordinate cross-functional teams, manage timelines, and ensure that changes are implemented smoothly and efficiently. Their goal is to optimize operational workflows and support business objectives by ensuring successful execution of strategic initiatives. This role often requires strong project management, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an operations implementation manager, and why are they important?

To thrive as an Operations Implementation Manager, you need expertise in project management, process optimization, and a background in business operations or a related field, often supported by a relevant degree. Familiarity with workflow automation tools, ERP systems, and certifications like PMP or Lean Six Sigma are commonly required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for driving change and managing cross-functional teams. These skills and qualifications are crucial for successfully executing operational strategies and ensuring seamless business transformation.

What are some common challenges faced by operations implementation managers when rolling out new processes across multiple departments?

Operations Implementation Managers often encounter challenges such as resistance to change, aligning cross-departmental priorities, and ensuring consistent communication among stakeholders. Successfully rolling out new processes requires strong project management skills and the ability to tailor communication for different teams. Building relationships and gaining buy-in early on can help overcome these hurdles and promote smooth adoption of new procedures.

What is the difference between Operations Implementation Manager vs Operations Coordinator?

AspectOperations Implementation ManagerOperations Coordinator
ResponsibilitiesOversees project execution, implements operational strategies, manages cross-departmental initiativesSupports daily operations, assists with scheduling, and coordinates team activities
Required SkillsProject management, strategic planning, leadershipCommunication, organization, multitasking
Work EnvironmentProject-based, strategic, often managerialAdministrative, support-focused, team-oriented
Common CertificationsProject Management Professional (PMP), Six SigmaNone typically required, but certifications like CAPM can help

The Operations Implementation Manager and Operations Coordinator roles share a focus on operational efficiency but differ in scope. The manager leads strategic projects and oversees implementation, while the coordinator provides support and handles day-to-day tasks. Both roles are essential in ensuring smooth operations within organizations, especially in industries like logistics, manufacturing, and corporate services.

What are popular job titles related to Operations Implementation Manager jobs in DeSoto, TX? For Operations Implementation Manager jobs in DeSoto, TX, the most frequently searched job titles are:
What job categories do people searching Operations Implementation Manager jobs in DeSoto, TX look for? The top searched job categories for Operations Implementation Manager jobs in DeSoto, TX are:
What cities near DeSoto, TX are hiring for Operations Implementation Manager jobs? Cities near DeSoto, TX with the most Operations Implementation Manager job openings:
Operations Implementation Manager jobs near you
Infographic showing various Operations Implementation Manager job openings in DeSoto, TX as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $101,310 per year, or $48.7 per hour.

Manager, IT Applications - AP LIS Implementation & Support

Sonic Healthcare USA

Dallas, TX • On-site

Full-time

Posted 20 days ago

Sonic Healthcare USA rating

6.6

Company rating: 6.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

98th of 120 rated laboratories

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
Position Summary
The Manager, IT Applications - AP LIS Implementation & Support is responsible for leading LIS implementation delivery and ongoing application support across Anatomic Pathology (AP) workflows at Sonic Healthcare USA (SHUSA). This role owns the operating model for both Application Support (L1/L2) and Implementation (L3/L4) teams, ensuring production stability, successful deployments, go-live readiness, command center coordination, hypercare execution, and transition to steady-state support. The Manager is accountable for AP production support, case-based workflow stability, pathology reporting continuity, and user adoption, while coordinating closely with LIS Configuration & Build, Integration, Infrastructure, Middleware, Billing, QA/Compliance, Operations, Medical Leadership, and vendor partners. This role ensures supported LIS solutions are reliable, scalable, compliant, and aligned to enterprise standards, operational priorities, and regulatory expectations.
Key Responsibilities
  • Lead implementation delivery and production support operations for AP LIS applications and workflows.
  • Oversee Application Support (L1/L2) and Implementation (L3/L4) teams, including workload prioritization, resource planning, support coverage, and service performance.
  • Own end-to-end implementation execution, including project planning, workflow readiness, testing coordination, validation support, cutover planning, go-live command center operations, hypercare, and transition to steady-state support.
  • Ensure Level 1 and Level 2 support processes provide timely ticket intake, triage, user communication, incident management, routine issue resolution, and escalation readiness.
  • Coordinate Level 3 and Level 4 escalation pathways with Implementation analysts, LIS Configuration & Build, Integration, Infrastructure, Middleware, vendors, and other technical teams.
  • Partner with LIS Configuration & Build teams to coordinate required configuration components, including rules, test catalogs, provider/clinic setup, workflow configuration, validation evidence, and release readiness.
  • Ensure LIS solutions align to AP workflows including accessioning, grossing, histology, microtomy, IHC/special stains, cytology, molecular/AP ancillary workflows, pathology reporting, case tracking, and digital pathology coordination where applicable.
  • Coordinate integration and dependency management across digital pathology systems, EMR/result delivery platforms, billing systems, label/printer workflows, and downstream reporting tools.
  • Monitor operational performance, issue trends, root cause findings, defect patterns, support backlog, go-live readiness risks, and stabilization outcomes.
  • Drive continuous improvement in support processes, implementation methodology, documentation quality, escalation models, and knowledge management.
  • Collaborate with Operations, QA/Compliance, Billing/RCM, IT Infrastructure, Integration, vendors, and enterprise leadership to resolve issues and ensure successful delivery.
  • Ensure compliance with CLIA, CAP, HIPAA, 21 CFR Part 11, internal change control, validation, release management, and documentation expectations.
  • Provide leadership, coaching, performance management, role clarity, capacity planning, and professional development for team members.
  • Communicate status, risks, dependencies, decisions, and operational impacts to IT Laboratory Operations leadership and cross-functional stakeholders.

Qualifications
  • 6-10+ years of experience in LIS systems, healthcare IT, clinical applications, or laboratory operations technology.
  • 2-5+ years of leadership, team management, supervisory, or major workstream leadership experience.
  • Strong understanding of Anatomic Pathology (AP) LIS workflows, including accessioning, histology, cytology, pathology reporting, case tracking, IHC/special stains, and digital pathology coordination.
  • Experience leading or supporting medium to large-scale implementations, upgrades, go-live events, command center operations, hypercare, production support, and stabilization activities.
  • Working knowledge of application support models, incident management, problem management, issue escalation, testing, validation, and transition-to-support processes.
  • Knowledge of regulatory and compliance requirements in healthcare or laboratory environments, including CLIA, CAP, HIPAA, 21 CFR Part 11, and validation/documentation expectations.
  • Ability to coordinate across technical, operational, vendor, compliance, billing, and leadership stakeholders.
  • Strong communication, prioritization, coaching, analytical thinking, troubleshooting, decision-making, and operational leadership skills.

Core Competencies
  • Execution Leadership
  • Application Support Excellence
  • Implementation Delivery
  • Operational Stability
  • AP Workflow Alignment
  • Incident and Escalation Management
  • Go-Live and Hypercare Leadership
  • Regulatory Compliance
  • Cross-Functional Collaboration
  • Team Leadership and Development

KPIs and Success Metrics
  • Successful implementation delivery on time and within agreed scope.
  • Go-live readiness, command center effectiveness, hypercare stabilization, and transition-to-support outcomes.
  • Application uptime, support responsiveness, incident resolution performance, and backlog management.
  • Reduction in production defects, repeat issues, avoidable escalations, and post-release instability.
  • Improved turnaround time (TAT), workflow stability, user satisfaction, and adoption.
  • Quality and completeness of validation evidence, support documentation, issue logs, change records, and knowledge transfer materials.
  • Successful audit, compliance, and release readiness outcomes.
  • Team performance, engagement, development, and workload balance.

Role Impact
This role is critical to maintaining operational continuity and enabling successful transformation of SHUSA's AP LIS environment. By leading both implementation delivery and application support operations, the Manager helps ensure reliable deployments, effective user support, reduced operational disruption, improved turnaround time, stronger compliance readiness, and sustained laboratory performance. This role also provides the leadership structure needed to separate day-to-day support from advanced implementation work while maintaining clear escalation paths and accountability across the LIS operating model.
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Information Technology
Company:
Sonic Healthcare USA, Inc
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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About Sonic Healthcare USA

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Sonic Healthcare USA, based in Austin, TX, operates in the healthcare industry and provides a wide range of laboratory and diagnostic services. As a part of international medical diagnostics company Sonic Healthcare Limited, it was established with a vision to provide superior medical testing, undertaken by highly qualified staff using the most advanced medical technology. Sonic Healthcare’s consistent growth and achievements owe to their longstanding commitment to quality, integrity, and professionalism. Their services serve a crucial role in healthcare, contributing to patient care by providing precise and timely medical diagnosis.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

Year founded

2007

Social media

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