Operations Generalist Jobs in Oklahoma (NOW HIRING)

Vast Bank is looking to hire a Compliance Generalist! 

We're a company that believes in taking care of the people who make working here possible. In addition to competitive compensation, we offer a leading employee benefit package:

• Comprehensive benefits package & 401(k) match
• Professional development- opportunities for advancement! 
• Tuition assistance
• Transit reimbursement
• Paid time off
• & more! 

Summary Of Role

The Compliance Generalist supports the Compliance Department in the administration, maintenance, and ongoing effectiveness of Vast Bank’s Consumer Compliance Program. This role is responsible for supporting regulatory compliance across the organization through monitoring, analysis, reporting, issue management, training support, and coordination with business lines. The Compliance Generalist focuses on routine, limited scope monitoring activities designed to identify potential compliance risks, confirm adherence to established policies and procedures, and escalate issues for management review or independent testing.

Major Duties and Responsibilities

• Assist in performing compliance monitoring and testing activities across designated areas of the Bank.
• Support the Bank’s complaint management process by:
• Monitoring internal complaint ticket systems,
• Maintaining complaint logs and supporting documentation,
• Assisting with complaint categorization and operational trend identification,
• Provides day-to-day compliance support to business units by responding to inquiries related to consumer compliance requirements, customer complaints, policies and procedures, and regulatory interpretation.
• Assists in the coordination, data collection, and preparation of materials for internal audits, independent compliance reviews, and regulatory examinations, including tracking requests, responses, and follow-up items.
• Supports the development, maintenance, and delivery of compliance training programs, including assisting with training materials, regulatory updates, and enterprise-wide awareness initiatives.
• Provides administrative and operational support for the Compliance Department, including system administration, workflow and issue tracking, maintaining records, and assisting with third-party compliance oversight activities.
• Assist with maintaining and updating written procedures, monitoring logs, and compliance tracking tools.
• Provide administrative support for licensing, certification, and renewal tracking (e.g., NMLS, SAFE Act, LEI).
• Assist with the preparation of compliance communications, including internal compliance cues, reminders, and awareness materials.
• Performs general administrative and reporting duties for the Compliance Department as assigned.
• Maintains a working knowledge of consumer compliance regulations and laws.
• Comply with all applicable laws and regulations, including but not limited to the Bank Secrecy Act, USA PATRIOT Act, and Office of Foreign Assets Control requirements.
• Perform other duties and special projects as assigned.

Knowledge & Skills

ExperienceMinimum 2 years of experience in banking.
Education/Certifications/LicensesBachelor’s degree in business management/Finance or equivalent.

Interpersonal SkillsA significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on of significance.

Role Important Behavioral Skills

• Strong communication skills to develop good working relationships and to promote cooperation and compromise among various departments.
• Display the ability to research and comprehend applicable regulatory requirements relevant to assigned monitoring activities.
• Ability to develop and maintain effective working relationship at all levels by proactively participating and contributing to a positive work environment, controlling emotions and temperament, and exhibiting courteous, respectful, and professional behavior.
• Ability to quickly adapt to changing environments, processes, and technologies. Technological ability and willingness to work remotely from home as required.
• Display a commitment to continuous learning and professional development in regulatory and technology trends and advancements such as but not limited to the use of AI, BaaS, blockchain and digital currencies, etc.
• Display knowledge of current industry-specific software and ability to apply new technologies to improves business processes and enhance productivity.
• Strong organizational skills.
• Ability to maintain composure under pressure or adverse circumstances, using effective strategies for managing personal stress.
• Ability to maintain personal and work direction when faced with ambiguity.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.  Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

EEO Statement It is the policy of Vast Bank to afford equal opportunity in all phases of employment without regard to an individual’s race, color, creed, religion, gender, national origin, age, disability, marital status, ancestry, sexual orientation, unfavorable military discharge for qualified individuals with disabilities, and for qualified disabled veterans and veterans of the Vietnam era, to the extent required by applicable local, state and federal law.