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Operations Director Jobs in High Point, NC (NOW HIRING)

Brock & Scott

Operations Director

Winston Salem, NC · On-site

The Operations Director will partner closely with Executive Leadership, Human Resources, Information Technology, Compliance, and Department Managers to drive performance, improve efficiency, enhance ...

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Operations Director information

See High Point, NC salary details

$30.3K

$96.1K

$160.1K

How much do operations director jobs pay per year?

As of Aug 7, 2026, the average yearly pay for operations director in High Point, NC is $96,071.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $120,900.00 per year, depending on experience, location, and employer.

How does an operations director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What does an operations director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

What are the key skills and qualifications needed to thrive as an operations director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.
More about Operations Director jobs
What are the most commonly searched types of Operations jobs in High Point, NC? The most popular types of Operations jobs in High Point, NC are:
What job categories do people searching Operations Director jobs in High Point, NC look for? The top searched job categories for Operations Director jobs in High Point, NC are:
What cities near High Point, NC are hiring for Operations Director jobs? Cities near High Point, NC with the most Operations Director job openings:
Operations Director jobs near you
Infographic showing various Operations Director job openings in High Point, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution, with an average salary of $96,071 per year, or $46.2 per hour.

Operations Director

Brock & Scott PLLC

Winston Salem, NC

Full-time

Posted 8 days ago

Job description

Brock & Scott, PLLC is seeking a dynamic, results-driven Operations Director to lead and optimize the daily operations of one of the firm's largest business units. This executive-level leader will provide strategic direction, operational oversight, and people leadership for a team of 130+ employees, ensuring exceptional service delivery, operational excellence, and continuous process improvement across multiple practice areas and departments.

The Operations Director will partner closely with Executive Leadership, Human Resources, Information Technology, Compliance, and Department Managers to drive performance, improve efficiency, enhance the employee experience, and support the firm's continued growth. This position requires a highly visible leader who thrives in a fast-paced, metrics-driven legal environment and is passionate about developing high-performing teams.

Essential Responsibilities:

Operational Leadership

  • Provide strategic and day-to-day leadership for operations supporting more than 130 employees across multiple teams.
  • Develop and execute operational strategies that align with the firm's long-term business objectives.
  • Establish departmental goals, key performance indicators (KPIs), and accountability measures.
  • Monitor operational performance and implement initiatives that improve productivity, quality, client satisfaction, and profitability.
  • Identify operational risks and proactively implement solutions to mitigate them.

People Leadership

  • Lead, coach, mentor, and develop Managers, Supervisors, Team Leads, and frontline staff.
  • Foster a culture built on accountability, collaboration, integrity, respect, and continuous improvement.
  • Conduct regular performance reviews, succession planning, and talent development initiatives.
  • Partner with Human Resources on recruiting, workforce planning, employee engagement, performance management, and corrective action when necessary.
  • Build strong leadership pipelines through coaching and professional development.

Process Improvement

  • Evaluate workflows and identify opportunities to streamline operations through automation, technology, and process redesign.
  • Lead continuous improvement initiatives utilizing Lean, Six Sigma, or similar methodologies.
  • Ensure standard operating procedures are documented, maintained, and consistently followed.
  • Drive operational excellence through data analysis and performance metrics.

Financial & Business Management

  • Develop and manage departmental budgets.
  • Monitor staffing levels, labor costs, productivity, and operational expenses.
  • Analyze trends and implement strategies that maximize efficiency while maintaining exceptional service quality.
  • Present operational reports and recommendations to Executive Leadership.

Client Service Excellence

  • Champion a client-first culture focused on responsiveness, quality, and accountability.
  • Partner with attorneys and firm leadership to ensure operational teams consistently exceed client expectations.
  • Resolve escalated operational issues quickly and effectively.

Compliance & Risk Management

  • Ensure compliance with firm policies, legal requirements, client guidelines, and industry regulations.
  • Partner with Compliance and Legal leadership to maintain operational integrity.
  • Promote a culture of confidentiality, professionalism, and ethical decision-making.

Cross-Functional Collaboration

  • Work collaboratively with Human Resources, IT, Finance, Client Relations, Compliance, and Practice Group Leaders.
  • Lead change management initiatives related to organizational growth, technology implementation, and operational transformation.
  • Serve as a trusted advisor to Executive Leadership regarding operational strategy.
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About Brock & Scott

Sourced by ZipRecruiter

Brock & Scott has been a trusted leader in the financial services and real estate industry with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our client interests first.

Industry

Legal services

Company size

201 - 500 Employees

Headquarters location

Winston-Salem, NC, US

Year founded

1998

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