Operations Director Jobs in Augusta, GA (NOW HIRING)

To direct the day-to-day function of the community in accordance with current federal, state, and local standards, governing long-term care facilities to ensure that the highest degree of quality care can be always provided to the residents. 

SUPERVISORY RESPONSIBILITIES

Business Office Manager, Culinary Director,Director of Community Relations, Director of Resident Care, Memory Care Director, Lifestyle Director, and Maintenance Director.

RESPONSIBILITIES

ADMINISTRATIVE FUNCTIONS

• Create and maintain an atmosphere of warmth and personal interest, ensuring a positive, calm environment throughout the community.

• Ensure that each resident receives the necessary medical and psychological services to attain and maintain the highest possible mental and physical functional status.

• Plan, develop, organize, implement, evaluate, maintain, monitor, supervise, and direct all community departments and overall operations, including programs, activities, policies, and procedures, and implement changes as necessary.

• Assist department directors in developing and using community policies and procedures and establish rapport among all departments.

• Interpret and ensure compliance with all community policies and procedures by all employees, residents, families, visitors, government agencies, and the general public.

• Represent the community at, and participate in, company meetings and contacts with the owners, the medical community, outside support agencies, ancillary providers, and private and governmental agencies.

• Plan, develop, and maintain an ongoing quality assurance action to correct deficiencies; and implement and maintain effective marketing and public relations programs. 

PERSONNEL FUNCTIONS

• Recruit, interview, hire and maintain competent personnel to supervise and direct the activities of the departments. 

• Supervise and direct department directors in recruiting, interviewing, hiring, counseling, disciplining and terminating personnel to always maintain and ensure an adequate staff of qualified personnel. 

• Maintain and implement job descriptions and performance evaluations for all staff positions. 

• Supervise and direct department directors in scheduling department work hours. 

• Maintain proper documentation and records on all personnel in accordance with applicable regulations. 

• Delegate administrative authority, responsibility and accountability to the personnel as deemed necessary to ensure performance of all assigned staff positions.

BUDGET, PLANNING, AND INVENTORY FUNCTIONS

• Review and interpret monthly financial statements and provide information to the community’s management company. 

• Assist in the establishment and maintenance of adequate accounting systems and provide information to the community’s management company. 

• Assist in the establishment and maintenance of adequate accounting systems. 

• Keep abreast of economic conditions and situations and adjust as necessary. 

• Assist in preparing annual operating budgets. 

• Allocate sufficient resources to maintain community programs and activities and submit them to the company for approval.

• Establish, maintain and ensure adequate financial records and cost reports and submit them to appropriate government agencies as required. 

• Approve and authorize the purchase of food, equipment and supplies to ensure adequate quantities are available to meet the day-to-day operational needs of the community and its residents and to ensure a clean and safe environment for the residents.

• Responsible for managing community operations within established budgetary guidelines and exercising sound financial stewardship. Must monitor expenses, identify variances, and make necessary adjustments to ensure the community remains within approved budget parameters while maintaining quality care and service standards. 

SALES AND MARKETING FUNCTIONS

• Functions as the Sales Leader of the community and manages all sales functions.

• Actively involved in the Move-in process including family meetings and contract execution.

• Manages and performs the external business development process.

• Manage relationships with key referral sources.

• Ability to operate and navigate the lead base system.

• Proactively and strategically addresses open inventory.

• Conducts tours and presentations in the absence of the Director of Community Relations..

• Conducts weekly Sales and Marketing meeting.

• Conducts weekly “Retention/Risk” meeting.

• Oversee implemented Marketing Plan and update quarterly.

• Ensures all available units are in “show ready” condition.

• Performs all other applicable duties of the Director of Community Relations  in their absence.

SAFETY FUNCTIONS

• Ensure that all personnel, residents and visitors follow established policies and procedures including safety regulations, fire protection and prevention policies, smoking regulations, infection control procedures and waste and disposal procedures. 

• Ensure that the community and surrounding grounds are maintained in good repair; review accident and incident reports and establish effective accident prevention programs; and,ensure that all personnel attend and participate in Hazardous Communication and Bloodborne Pathogen training programs prior to reporting for work assignments.

STAFF DEVELOPMENT FUNCTIONS

• Maintain professional competence and keep abreast of changes in the assisted living field through attendance and participation in continuing education programs, workshops, seminars and training programs. 

• Assist department directors in planning, developing, conducting and scheduling orientation, in-service training and other educational activities for personnel to ensure that current materials and programs are continuously provided. 

• Meet with department directors on a regular basis and encourage, conduct and participate in the in-service classes and supervisor level training programs.

OTHER FUNCTIONS

• Participate in the community’s Manager on Duty (MOD) program on assigned weekends. 

• Direct, serve on, attend and participate in various committees of the community. 

• Provide written and/or oral reports to the management company as necessary; and, evaluate and implement recommendations from the committees, the owner(s) and/or the management company.

• Conduct yourself professionally and contribute to, service-oriented environment through their appearance, communication, and interactions with residents, families, visitors, and colleagues.

• Community Leadership & Emergency Response: Expected to serve as essential leadership personnel during inclement weather and emergency protocols. This includes on-site presence or active coordination of community safety,staffing levels, and resident care in accordance with state regulations. 

• Any other tasks, assignments, projects, or requests as deemed by management.

QUALIFICATIONS

• Must be at least 25 years of age.

• Must have thorough knowledge of all applicable state regulations governing assisted living.

• Employment is contingent upon successful completion of all background screening requirements permitted by applicable federal, state, and local law.

• Demonstrated leadership and supervisory skills.

• Must read, write, speak, and understand English.

• Must demonstrate professionalism, empathy, patience, and effective interpersonal skills when interacting with residents, families, visitors, and team members.

EDUCATION AND EXPERIENCE

• Must be a Licensed Administrator in good standing and/or meet all applicable federal and state license requirements.

• Completion of secondary education and at least two years of undergraduate studies.

• Minimum two to four years proven management experience in retirement housing, hospitality, or health care is required; or equivalent combination of 

PHYSICAL REQUIREMENTS

• Must be able to perform the essential functions of the position, with or without reasonable accommodation, including standing, walking, bending, reaching, lifting, transferring, and assisting residents as required by the position.

• Must be able to squat, reach, and stretch without distress.

• Must be able to tolerate extended periods of walking and standing.