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Operations Delivery Manager Jobs in Worcester, MA

Apps Associates

Service Delivery Manager

Acton, MA · On-site

This is a client-facing, operational leadership role that requires a blend of strategic thinking, operational management, and excellent communication skills. Key Responsibilities: * Service Delivery ...

Apps Associates

Service Delivery Manager

Acton, MA · Remote

This is a client-facing, operational leadership role that requires a blend of strategic thinking, operational management, and excellent communication skills. Key Responsibilities: * Service Delivery ...

SharkNinja

Manager, Programs & AI Delivery

Needham, MA

... delivery-focused role for someone who pairs technical fluency with strong program management. You ... Design and run technically grounded programs that drive practical operational change across the DTC ...

SharkNinja

Manager, Programs & AI Delivery

Needham, MA · On-site

... delivery-focused role for someone who pairs technical fluency with strong program management. You ... Design and run technically grounded programs that drive practical operational change across the DTC ...

O'Reilly Auto Parts

City Delivery Supervisor

Chepachet, RI · On-site

$17.13 - $23.50/hr

To manage and oversee all aspects of daily hub operations, including supervising city delivery dispatcher, hub delivery specialists and any other team members assigned to hub. Bilingual candidates ...

O'Reilly Auto Parts

City Delivery Supervisor

Chepachet, RI · On-site

$17.13 - $23.50/hr

To manage and oversee all aspects of daily hub operations, including supervising city delivery dispatcher, hub delivery specialists and any other team members assigned to hub. Bilingual candidates ...

Koopman Lumber

Delivery Rider/Helper

Sutton, MA · On-site

$17 - $20/hr

Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is ... Perform general warehouse duties as needed to support operations. * Take on additional functions ...

Koopman Lumber

Delivery Rider/Helper

Sutton, MA · On-site

$16.50 - $18.75/hr

Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is ... Perform general warehouse duties as needed to support operations. * Take on additional functions ...

Koopman Lumber Co Inc

Delivery Rider/Helper

Sutton, MA · On-site

$17 - $20/hr

Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is ... Perform general warehouse duties as needed to support operations. * Take on additional functions ...

Koopman Lumber Inc

Delivery Rider/Helper

Sutton, MA · On-site

$16.50 - $18.75/hr

Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is ... Perform general warehouse duties as needed to support operations. * Take on additional functions ...

Koopman Lumber Co Inc

Delivery Rider/Helper

Sutton, MA · On-site

$17 - $20/hr

Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is ... Perform general warehouse duties as needed to support operations. * Take on additional functions ...

Push Operations

Dispensary General Manager

Natick, MA · On-site

$90 - $150/hr

The Dispensary General Manager is the key leadership position overseeing all elements of the ... They have ultimate accountability for ensuring successful day-to-day operations delivering an ...

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All JobsOperations Delivery JobsOperations Delivery Manager JobsOperations Delivery Manager Jobs in Worcester, MA

Operations Delivery Manager information

See Worcester, MA salary details

$30.9K

$83.1K

$167.1K

How much do operations delivery manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for operations delivery manager in Worcester, MA is $83,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $114,700.00 per year, depending on experience, location, and employer.

What does an operations delivery manager do?

An Operations Delivery Manager is responsible for overseeing the execution and delivery of operational services or projects within an organization. They coordinate teams, manage workflows, and ensure that services are delivered efficiently, on time, and within budget. Their role often involves process optimization, resource allocation, and solving operational challenges to meet business objectives and client expectations. They also communicate progress and issues to stakeholders and work to continuously improve delivery standards.

What are the key skills and qualifications needed to thrive as an operations delivery manager?

To thrive as an Operations Delivery Manager, you need expertise in process optimization, project management, and a solid understanding of operational best practices, often supported by a relevant degree and experience in operations or management roles. Familiarity with ERP systems, workflow automation tools, and certifications like PMP or Lean Six Sigma are typically required. Exceptional organizational, leadership, and problem-solving skills help you drive teams toward seamless service delivery and continuous improvement. These skills are crucial for ensuring efficient operations, meeting client expectations, and achieving organizational goals.

What are some common challenges faced by an operations delivery manager, and how can they be addressed?

Operations Delivery Managers often face challenges such as balancing resource allocation, managing tight deadlines, and ensuring consistent communication across teams. Navigating these challenges requires strong organizational skills, proactive problem-solving, and the ability to adapt quickly to changing priorities. Successful managers build robust processes for tracking progress, foster open communication channels, and regularly review team performance to identify and resolve bottlenecks. Collaborating closely with stakeholders and maintaining a clear understanding of client expectations also helps in delivering projects efficiently.

What is the difference between Operations Delivery Manager vs Operations Coordinator?

AspectOperations Delivery ManagerOperations Coordinator
ResponsibilitiesOversees project delivery, manages teams, ensures operational efficiencySupports daily operations, coordinates schedules, assists with administrative tasks
Required SkillsLeadership, project management, strategic planningOrganizational skills, communication, multitasking
CertificationsProject management certifications (e.g., PMP) often preferredLess formal certifications typically required
Work EnvironmentManagement level, often in office or on-siteSupport role, office or administrative setting

The Operations Delivery Manager focuses on leading project execution and managing teams to ensure operational success, while the Operations Coordinator provides essential support to daily operations and administrative tasks. Both roles are vital but differ in scope, responsibility, and seniority within organizations.

What job categories do people searching Operations Delivery Manager jobs in Worcester, MA look for?

The top searched job categories for Operations Delivery Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Operations Delivery Manager jobs?

Cities near Worcester, MA with the most Operations Delivery Manager job openings:

Operations Delivery Manager jobs near you
Infographic showing various Operations Delivery Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,059 per year, or $39.9 per hour.

Service Delivery Manager

Apps Associates

Acton, MA • On-site

Full-time

Re-posted yesterday

Job description


We are looking for a proactive and experienced Service Delivery Manager (SDM) to join our team, responsible for managing the delivery of high-quality services to our clients within the US time zone. The SDM will ensure client satisfaction, meet service level agreements (SLAs), and lead the service delivery team to success. This is a client-facing, operational leadership role that requires a blend of strategic thinking, operational management, and excellent communication skills.
Key Responsibilities:
  • Service Delivery Management:
    • Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs.
    • Ensure services are delivered on time, within scope, and within budget, while consistently meeting client expectations.
    • Manage client communications during US working hours, responding to service issues, inquiries, and escalation requests promptly.
    • Develop and optimize service delivery processes, methodologies, and best practices to enhance service quality and operational efficiency.
  • Team Leadership and Development:
    • Lead, mentor, and support a team of service delivery professionals, ensuring they are well-equipped to meet client needs and achieve operational goals.
    • Foster a culture of continuous improvement and high performance within the service delivery team.
    • Provide coaching and feedback to team members, conducting regular performance evaluations and helping with career development.
  • Client Relationship Management:
    • Act as the primary point of contact for clients in the US time zone, building and maintaining strong relationships.
    • Ensure client concerns are handled effectively and solutions are delivered promptly.
    • Conduct regular service reviews and strategic meetings with clients to ensure alignment with service goals and identify areas for improvement.
    • Drive client satisfaction by ensuring smooth communication, meeting SLA's, timely issue resolution, and continuous improvement.
  • Incident and Problem Management:
    • Oversee the management and resolution of service issues and incidents, ensuring that service disruptions are minimized and effectively managed during US business hours.
    • Work with internal teams to ensure root cause analysis is conducted on recurring issues and corrective actions are implemented.
    • Manage escalations to ensure timely resolution of high-priority or critical service incidents.
  • Service Reporting and Performance Metrics:
    • Track and report on service delivery performance, including SLAs, KPIs, and other client-specific metrics.
    • Provide regular updates and performance reports to both internal leadership and clients.
    • Analyze service performance data to identify trends, performance gaps, and areas for improvement.
  • Continuous Improvement:
    • Identify opportunities to enhance service delivery processes and customer satisfaction.
    • Implement improvements and track their impact, ensuring measurable success.
    • Stay informed of industry's best practices and new technologies to continuously enhance service offerings.
  • Operational Planning and Resource Management:
    • Manage the allocation of resources to ensure service delivery goals are met efficiently and effectively within the US time zone.
    • Monitor team workload, staffing, and capacity, ensuring that resources are optimized to meet service demands.
  • Budget Management:
    • Work within established budgets and financial constraints, while ensuring high-quality service delivery.
    • Assist in budgeting and resource planning to meet service delivery goals effectively.

Qualifications:
  • Bachelor's degree in Business, IT, or a related field (or equivalent experience).
  • Years of experience in service delivery, project management, or related roles within the Oracle ERP/Fusion ecosystem.
  • Strong knowledge of service delivery frameworks such as ITIL, Agile, or similar methodologies.
  • Proven experience managing teams and client relationships, preferably in a service management environment.
  • Strong understanding of SLAs, KPIs, and service performance metrics.
  • Excellent written and verbal communication skills, with the ability to interact effectively with clients, team members, and senior management.
  • Strong problem-solving skills, capable of managing complex service delivery challenges.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Familiar with tools such as ServiceNow and middleware integration platforms including Oracle Integration Cloud (OIC), Boomi, and MuleSoft.

Preferred Skills:
  • Certification in ITIL or other relevant service management frameworks.
  • Experience with cloud services, enterprise-level software, or industry-specific tools is an advantage.

Work Environment:
  • Ability to manage client interactions and service delivery in line with the US time zone working hours.
  • This position is remote-based.

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