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Operations Delivery Manager Jobs in Fairhaven, MA

Jj

Mgr, Service Delivery Excellence & Gov

Raynham, MA · On-site

HR Operations Job Category: Professional All Job Posting Locations: Palm Beach Gardens, Florida ... Performance Management & Insights * Own the GBS Service Delivery Scorecard, ensuring consistent ...

Jj

Manager, Transaction Mgmt. - Americas

Raynham, MA

... n) Manager, Transaction Mgmt.,locatedin Raynham, MA or Raritan, NJ or West Chester, PA or Warsaw ... Operations Delivery * Coordinate handoff from transaction execution into project delivery (A&D ...

Amazon

Operations Manager

Middleborough, MA

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Middleborough, MA · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Middleborough, MA

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Taunton, MA · On-site

External Our WW Operations network delivers millions of packages and smiles to Amazon customers ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Middleborough, MA · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Taunton, MA

External Our WW Operations network delivers millions of packages and smiles to Amazon customers ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Middleborough, MA · On-site

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Taunton, MA · On-site

External Our WW Operations network delivers millions of packages and smiles to Amazon customers ... To achieve this, managers are expected to provide their team with the tools needed for success ...

Amazon

Operations Manager

Fall River, MA · On-site

Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers ... To achieve this, managers are expected to provide their team with the tools needed for success ...

The Junkluggers

Operations Manager

East Freetown, MA · On-site

$23 - $26/hr

Training & development Field Operations Lead - Junk Removal Lead from the front. Stay active. Make ... Deliver great customer experiences and handle issues quickly * Dispatch and track trucks ...

United Rentals, Inc.

Operations Manager - ROS

Norton, MA · On-site

$80K - $120K/yr

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely ...

United Rentals

Operations Manager - ROS

Norton, MA · On-site

$80K - $120K/yr

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely ...

United Rentals

Operations Manager - ROS

Norton, MA · On-site

$80K - $120K/yr

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely ...

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All JobsOperations Delivery JobsOperations Delivery Manager JobsOperations Delivery Manager Jobs in Fairhaven, MA

Operations Delivery Manager information

See Fairhaven, MA salary details

$31.4K

$84.2K

$169.5K

How much do operations delivery manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for operations delivery manager in Fairhaven, MA is $84,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $116,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operations delivery manager?

To thrive as an Operations Delivery Manager, you need expertise in process optimization, project management, and a solid understanding of operational best practices, often supported by a relevant degree and experience in operations or management roles. Familiarity with ERP systems, workflow automation tools, and certifications like PMP or Lean Six Sigma are typically required. Exceptional organizational, leadership, and problem-solving skills help you drive teams toward seamless service delivery and continuous improvement. These skills are crucial for ensuring efficient operations, meeting client expectations, and achieving organizational goals.

What are some common challenges faced by an operations delivery manager, and how can they be addressed?

Operations Delivery Managers often face challenges such as balancing resource allocation, managing tight deadlines, and ensuring consistent communication across teams. Navigating these challenges requires strong organizational skills, proactive problem-solving, and the ability to adapt quickly to changing priorities. Successful managers build robust processes for tracking progress, foster open communication channels, and regularly review team performance to identify and resolve bottlenecks. Collaborating closely with stakeholders and maintaining a clear understanding of client expectations also helps in delivering projects efficiently.

What does an operations delivery manager do?

An Operations Delivery Manager is responsible for overseeing the execution and delivery of operational services or projects within an organization. They coordinate teams, manage workflows, and ensure that services are delivered efficiently, on time, and within budget. Their role often involves process optimization, resource allocation, and solving operational challenges to meet business objectives and client expectations. They also communicate progress and issues to stakeholders and work to continuously improve delivery standards.

What is the difference between Operations Delivery Manager vs Operations Coordinator?

AspectOperations Delivery ManagerOperations Coordinator
ResponsibilitiesOversees project delivery, manages teams, ensures operational efficiencySupports daily operations, coordinates schedules, assists with administrative tasks
Required SkillsLeadership, project management, strategic planningOrganizational skills, communication, multitasking
CertificationsProject management certifications (e.g., PMP) often preferredLess formal certifications typically required
Work EnvironmentManagement level, often in office or on-siteSupport role, office or administrative setting

The Operations Delivery Manager focuses on leading project execution and managing teams to ensure operational success, while the Operations Coordinator provides essential support to daily operations and administrative tasks. Both roles are vital but differ in scope, responsibility, and seniority within organizations.

What cities near Fairhaven, MA are hiring for Operations Delivery Manager jobs? Cities near Fairhaven, MA with the most Operations Delivery Manager job openings:
Operations Delivery Manager jobs near you
Infographic showing various Operations Delivery Manager job openings in Fairhaven, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $84,230 per year, or $40.5 per hour.

Mgr, Service Delivery Excellence & Gov

Jj

Raynham, MA • On-site

Full-time

Retirement, PTO

Posted 18 days ago

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

HR Operations

Job Category:

Professional

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a(n) Manager, Service Delivery Excellence & Governance, located in the US

The Manager, Service Delivery Excellence & Governanceis responsible fordriving consistency, transparency, and continuous improvement across the Global Business Services (GBS) organization. This individual contributor role serves as a key partner to functional leaders and service delivery teams, ensuring that services are clearly defined, performance is measured consistently, and improvement initiatives are prioritized and delivered effectively.

This role will shape andmaintainthe GBS Service Catalog, oversee service delivery performance management, drive alignment across global delivery centers, and manage the Continuous Improvement portfolio. The position plays a critical role inestablishinggovernance, standard processes, and performance insights that enable a scalable, world-class GBS organization.

Key Responsibilities:

Service Management & Governance

  • Develop,maintain, and continuously enhance the GBS Service Catalog, including service definitions, ownership, service levels, and customer-facing documentation.

  • Partner with GBS functional leaders toestablishand maintain standardized service frameworks, operating procedures, and performance expectations.

  • Support governance routines and service review processes across GBS functions and regions.

  • Drive consistency in service delivery practices across global delivery centers.

Performance Management & Insights

  • Own the GBS Service Delivery Scorecard, ensuring consistent measurement of key service, operational, quality, and customer experience metrics.

  • Develop executive-level dashboards and reporting that provide visibility into service performance, trends, risks, and opportunities.

  • Partner with Reporting & Insights teams to automate performance reporting and improve data quality.

  • Support monthly and quarterly business reviews through performance analysis and recommendations.

Continuous Improvement Portfolio Management

  • Establish and manage the GBS Continuous Improvement portfolio, including intake, prioritization, tracking, andbenefitsrealization.

  • Partner with process owners and operational teams toidentifyimprovement opportunities aligned to strategic priorities.

  • Monitor project progress, risks, outcomes, and value realization across the portfolio.

  • Promote continuous improvement methodologies and best practices across the organization.

Cross-Center Alignment & Operational Excellence

  • Facilitate alignment across delivery centers to drive standardization and reduce process variation.

  • Identifyopportunities to simplify, streamline, and harmonize processes across functions and geographies.

  • Support implementation of common governance, metrics, and operating models.

  • Drive adoption of service management and operational excellence practices.

Stakeholder Engagement

  • Collaborate with functional leaders, site leaders, process owners, and business partners to understand service needs and improvement opportunities.

  • Influence stakeholders without direct authority to drive execution and organizational alignment.

  • Communicate progress, performance, and improvement outcomes to senior leadership.

Qualifications

Education

  • Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Finance, Information Systems, or relatedfield.

  • Lean Six Sigma certification preferred.

Experience

  • 5-8 years of experience in Shared Services, Global Business Services, Operations Excellence, Process Improvement, Service Management, or Management Consulting.

  • Experience developing operational scorecards, KPIs, dashboards, or performance reporting frameworks.

  • Experience leading or coordinating continuous improvement initiatives and portfolios.

  • Strong understanding of process management, governance, and operational excellence concepts.

  • Experience working in global, matrixed organizations.

Skills

  • Service Management & Service Catalog Design

  • Performance Management & KPI Development

  • Continuous Improvement & Portfolio Governance

  • Process Standardization & Operational Excellence

  • Data Analysis & Reporting

  • Stakeholder Management & Influencing

  • Executive Communication & Presentation Skills

  • Power BI, Excel, and reporting tools

Success Measures

In this role, success will be measured by:

  • A comprehensive and adopted GBS Service Catalog.

  • Standardized service performance reporting across all GBS functions.

  • Improved visibility into service delivery through enterprise scorecards and dashboards.

  • Delivery of measurable value through the Continuous Improvement portfolio.

  • Increased alignment and consistency across global delivery centers.

  • Enhanced stakeholder satisfaction with GBS governance and performance management.

This role is ideal for someone who enjoys bringing structure to complexity, using data to drive decisions, and building the governance and operational discipline needed to scale a modern GBS organization.

For more information on how we support the whole health of our employees throughout their wellness,careerand life journey, please visitwww.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Compliance Management, Conflict Resolution, Cultural Competence, Employee Experience, HR Best Practices, HR Operational Planning and Organizing, HR Strategic Management, Human Resources (HR) Auditing, Human Resources Development, Human Resources Law, Internal Communications, Managerial Courage, New Program Development, Performance Measurement, Process Improvements, Talent Management, Technical Credibility

The anticipated base pay range for this position is :

153,000.00 US Anual

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave - 80 hours in a 52-week rolling period10 days Volunteer Leave - 32 hours per calendar year Military Spouse Time-Off - 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

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