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Operations Customer Expert Jobs in Silver Spring, MD

Booz Allen Hamilton

CRM Operations Analyst

Mclean, VA · On-site

$48K - $98K/yr

Serve as an operations analyst and subject matter expert for the company's opportunity pipeline and customer relationship management(CRM) system. Work closely with internal customers to manage ...

VTG

Senior/Expert Systems Admin (DevOps)

Herndon, VA · On-site

$175K - $220K/yr

Overview Byte Systems, a subsidiary of VTG, is seeking a Senior/Expert Systems Admin (DevOps). The ... scale without customer impact. The Sys Admin will need to have proven systems design and ...

VTG

Senior/Expert Systems Admin (DevOps)

Herndon, VA · On-site

$175K - $220K/yr

Overview Byte Systems, a subsidiary of VTG, is seeking a Senior/Expert Systems Admin (DevOps). The ... scale without customer impact. The Sys Admin will need to have proven systems design and ...

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Constellis

CUAS Technical Expert

Herndon, VA · On-site

The C-UAS Technical Expert works directly with customers, operators, instructors, engineers, vendors, range personnel, and program leadership to translate operational requirements into effective ...

TD Bank

Senior Operations Officer II

Baltimore, MD · On-site

$61K - $99K/yr

Serves as an expert in operational function and performs end-to-end activities * Requires a ... Communicates with customers, vendors and outside legal counsel in coordination with all ...

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How much do operations customer expert jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for operations customer expert in Silver Spring, MD is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.88 per hour, depending on experience, location, and employer.

What is an operations customer expert?

Operations Customer Experts are professionals who serve as the main point of contact between a company and its customers, ensuring smooth and efficient operations. They handle inquiries, resolve issues, and provide support to customers, often working closely with other departments to improve processes and customer satisfaction. Their role requires strong communication, problem-solving skills, and a thorough understanding of the company's products or services. Operations Customer Experts play a key role in maintaining positive relationships with customers and streamlining operational workflows.

How does an operations customer expert typically collaborate with other departments to resolve customer issues?

An Operations Customer Expert often acts as a liaison between customers and various internal teams such as logistics, sales, and technical support. They coordinate closely with these departments to investigate and resolve customer concerns efficiently, ensuring that information flows smoothly and solutions are implemented promptly. This role requires strong communication skills and the ability to manage multiple priorities, as collaboration across teams is essential for delivering a positive customer experience. Regular meetings and updates with colleagues are common to address ongoing issues and process improvements.

What are the key skills and qualifications needed to thrive as an operations customer expert, and why are they important?

To thrive as an Operations Customer Expert, you need strong problem-solving abilities, operational knowledge, and a customer-centric mindset, typically supported by a relevant degree or experience in operations or customer service. Familiarity with CRM systems, workflow management tools, and data analysis software is often required. Excellent communication, multitasking, and conflict-resolution skills help build strong relationships with customers and internal teams. These skills are vital to efficiently resolve issues, optimize processes, and deliver high levels of customer satisfaction.

Is operations a high paying job?

Operations roles, such as Operations Customer Experts, typically offer salaries that vary based on experience, location, and company size. While some positions can be well-paying, especially with specialized skills or certifications, overall pay levels are generally comparable to other administrative or customer service roles.

What cities near Silver Spring, MD are hiring for Operations Customer Expert jobs?

Cities near Silver Spring, MD with the most Operations Customer Expert job openings:

Operations Customer Expert jobs near you

Business Process Technology Subject Matter Expert (SME) / Report with Security Clearance

Arlington, VA • On-site

Nationwide IT Services
IT Services • 51 - 200 employees
Learn more about Nationwide IT Servicesexternal

Other

Re-posted 24 days ago

Job description

Business Process Technology Subject Matter Expert (SME) / Reporting Team Lead
Active Secret clearance required
100% on-site Position Summary
Nationwide IT Services, NIS, is seeking a Business Process Technology Subject Matter Expert (SME) / Reporting Team Lead for a potential opportunity who provides technical and functional leadership for enterprise reporting, data visualization, and business process technology initiatives. This position leads the Reporting team and serves as the primary expert in planning, developing, deploying, and supporting enterprise-wide reporting tools and visualization solutions. The SME works closely with stakeholders, developers, analysts, and leadership to deliver scalable, high-value reporting capabilities that improve decision-making, operational visibility, and the effectiveness of business processes. Key Responsibilities * Serve as the Reporting Team Lead and provide leadership for reporting, dashboard, visualization, and business process technology initiatives.
* Lead the planning, design, development, deployment, and maintenance of enterprise-wide reporting tools and visualization solutions.
* Provide strong technical expertise in data management and data visualization platforms, with Power BI experience strongly preferred.
* Translate business and operational requirements into effective reporting solutions, dashboards, and visual analytics products.
* Support the implementation of reporting strategies that improve visibility into business performance, operational metrics, and mission outcomes.
* Work in a fast-paced Agile development environment to support iterative delivery, continuous improvement, and stakeholder engagement.
* Coordinate with cross-functional teams to ensure reporting solutions align with data sources, business processes, and enterprise technology objectives.
* Recommend improvements to reporting capabilities, visualization standards, and business process technology practices.
* Ensure reporting tools and outputs are scalable, maintainable, accurate, and aligned with organizational priorities.
* Lead efforts to organize, prioritize, and execute significant strategic initiatives related to reporting and business process improvement.
Minimum Qualifications * 10+ years of experience working in a fast-paced Agile development environment.
* 5+ years of strong technical experience in the use of data management and visualization software, with Power BI experience strongly preferred.
* Experience deploying enterprise-wide reporting tools and visualizations.
* 5+ years of experience leading a team, with demonstrated ability to plan, organize, and implement significant strategic initiatives.
Leadership Responsibilities * Lead and mentor the Reporting team in the delivery of enterprise reporting and visualization solutions.
* Provide direction on reporting strategy, visualization standards, development priorities, and process improvement opportunities.
* Coordinate reporting efforts across technical and business teams to ensure the successful implementation and adoption of reporting capabilities.
Clearance Requirement * Active Secret clearance required.Work Locations:
Work will be performed at DEA offices in Merrifield, VA; DEA Headquarters in Arlington, VA; and other offices deemed appropriate by the Government.
Why Join Nationwide IT Services?
Nationwide IT Services is a trusted government contractor supporting Department of Defense customers. We offer the opportunity to work on high-impact cybersecurity missions alongside experienced professionals in a collaborative and growth-focused environment.

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