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Operations Customer Expert Jobs in Silver Spring, MD

Leidos

DevOps Engineer Expert

Chantilly, VA · On-site

$131K - $237K/yr

Create innovative solutions to meet the technical needs of customers. Required Skills; * Active TS ... Expert in the software development lifecycle, with experience delivering within DevOps toolsets ...

Booz Allen Hamilton

CRM Operations Analyst

Mclean, VA · On-site

$48K - $98K/yr

Serve as an operations analyst and subject matter expert for the company's opportunity pipeline and customer relationship management(CRM) system. Work closely with internal customers to manage ...

Jobtailor

District Consultant I

Baltimore, MD · On-site

Expert in-depth knowledge of Renaissance products; eduClimber is a must and DnA preferred ... Flexibility Industry Keywords * School District Operations * Customer Success Management

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All JobsOperations Customer Expert JobsOperations Customer Expert Jobs in Silver Spring, MD

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How much do operations customer expert jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for operations customer expert in Silver Spring, MD is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.88 per hour, depending on experience, location, and employer.

What is an operations customer expert?

Operations Customer Experts are professionals who serve as the main point of contact between a company and its customers, ensuring smooth and efficient operations. They handle inquiries, resolve issues, and provide support to customers, often working closely with other departments to improve processes and customer satisfaction. Their role requires strong communication, problem-solving skills, and a thorough understanding of the company's products or services. Operations Customer Experts play a key role in maintaining positive relationships with customers and streamlining operational workflows.

How does an operations customer expert typically collaborate with other departments to resolve customer issues?

An Operations Customer Expert often acts as a liaison between customers and various internal teams such as logistics, sales, and technical support. They coordinate closely with these departments to investigate and resolve customer concerns efficiently, ensuring that information flows smoothly and solutions are implemented promptly. This role requires strong communication skills and the ability to manage multiple priorities, as collaboration across teams is essential for delivering a positive customer experience. Regular meetings and updates with colleagues are common to address ongoing issues and process improvements.

What are the key skills and qualifications needed to thrive as an operations customer expert, and why are they important?

To thrive as an Operations Customer Expert, you need strong problem-solving abilities, operational knowledge, and a customer-centric mindset, typically supported by a relevant degree or experience in operations or customer service. Familiarity with CRM systems, workflow management tools, and data analysis software is often required. Excellent communication, multitasking, and conflict-resolution skills help build strong relationships with customers and internal teams. These skills are vital to efficiently resolve issues, optimize processes, and deliver high levels of customer satisfaction.

Is operations a high paying job?

Operations roles, such as Operations Customer Experts, typically offer salaries that vary based on experience, location, and company size. While some positions can be well-paying, especially with specialized skills or certifications, overall pay levels are generally comparable to other administrative or customer service roles.

What cities near Silver Spring, MD are hiring for Operations Customer Expert jobs?

Cities near Silver Spring, MD with the most Operations Customer Expert job openings:

Operations Customer Expert jobs near you

DevOps Engineer Expert

Chantilly, VA • On-site

Leidos
IT Services • 10K+ employees
Learn more about Leidosexternal

$131K - $237K/yr

Full-time

Posted 24 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

Job description

Leidos is looking for a DevOps Engineer on a 200+ FTE technical development program responsible for delivering modern Identity Access Credential Management (ICAM) solutions. As a DevOps Engineer on this program, you will have the opportunity to build strong systems and software utilizing cloud capabilities to support a complex program. Based in DevOps framework, you will participate in and/or direct major deliverables throughout all aspects of the software development lifecycle including scope and work estimation, architecture and design, coding and unit testing.

Primary Responsibilities

  • Participate in software programming initiatives to support innovation and enhancement,
  • Solving higher level and larger scope technical problems
  • Design, develop, troubleshoot, and debug automation solutions for development, test and production environments.
  • Ability to take high level requirements from senior engineers and program management and break the work down into smaller tasks for implementation.
  • Makes process, program and automation recommendations to the project or program.
  • Develop, prototype and deploy solutions within Commercial Cloud Solutions leveraging Infrastructure platform services
  • Coordinate closely with team members, Product Owners and Scrum Masters to ensure User Story alignment and implementation to customer use cases
  • Analyze (through proof of concept, performance, and end-to-end testing) and effectively coordinate Infrastructure needs driven by developed software to meet customer mission needs
  • Use industry leading DevOps tools like GitHub, Jenkins, Unix bash scripting
  • Document and perform systems software development, including deployment of build artifacts across different environments
  • Communicate key project data to team members and build team cohesion and effectiveness.
  • Leverage Atlassian tool suite like JIRA and Confluence to track activities and document procedures
  • Apply and identify best practices and standard operating procedures
  • Create innovative solutions to meet the technical needs of customers.

Required Skills;

  • Active TS/SCI with Polygraph
  • Requires a BS degree and 12+ years of prior relevant experience. Additional experience in lieu of degree.
  • Expert in the software development lifecycle, with experience delivering within DevOps toolsets/practices and continuous integration / continuous development
  • Direct experience utilizing software testing performance tools, such as J-Meter
  • Experience with development in Commercial Cloud Platforms (ex, AWS, Oracle Cloud, Google Cloud, Azure)
  • Experience with development leveraging cloud data services (ex: AWS S3, OpenSearch, EFS, etc.)
  • Excellent communication skills (written and verbal)
  • Well versed with using version control systems such as git
  • Well versed with using issue/problem tracking systems
  • Proficient with common Agile practices and environment, service-orientated environments, and development practices
  • Must be able to work independently to develop solutions to technical problems.
  • Interested and eager to learn

Desired Skills

  • Experience in programming with Java, JavaScript
  • Experience with puppet, shell scripting, NESTJS, Swagger, NodeJS, ElasticSearch
  • UX best practices and Human Centered Design.
  • Experience in AWS Data management services
  • Experience with the authentication, identity and access management
  • AWS DevOps and/or SysOps certifications
  • Hands on database experience with MySQL, RDS and Oracle
  • Experience with containerization

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:August 19, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $131,300.00 - $237,350.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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