Operations Customer Expert Jobs in Silver Spring, MD

Company Overview

Orbis Operations is a technology company that delivers sovereign intelligence and decision capabilities to the United States Government and its allies. We convert complex information and operational systems into decisive outcomes, giving public institutions and critical enterprises the tools to move faster, see clearer, and act first in an increasingly contested world.

We are not a consulting firm and not a systems integrator. Every Orbis team is built around practitioners who have operated at the mission edge, and every engagement is judged on one thing: whether it produces working capability, not slide decks. Solutions forged from experience — that is how we build, and it is how we hire.

Job Summary

We are seeking an experienced Strategic Operations Advisor, Expert to lead program planning and evaluation activities for a client in the US Intelligence Community. The Strategic Ops Advisor will have the opportunity to demonstrate subject matter expertise, intellectual agility, all source analysis, and research acumen by leading operational efforts to produce key performance insights. Further, the Consultant will lead the implementation of recommendations when they are adopted by the customer. This project features the opportunity to interact with a wide range of key stakeholders, including those at senior levels. The position includes occasional travel overseas in support of client objectives. This is an exciting opportunity for an intellectually curious, energetic, data-savvy consultant to work on a project with real impact, helping our client develop ways to understand and improve performance of activities that support delivery of our customers’ mission.

Key Responsibilities

• Consult with teammates and clients on the development, prioritization, and implementation of process improvement and program evaluation tasks.
• Develop recommendations for changes to policy, processes, communications, and training to enable achievement of vision.
• Develop and implement research designs with practical strategies for measuring performance of organizational units and/or unit activities--to include development of performance measures and design of actionable methods for collecting and analyzing data; implement strategies and refine as needed.
• Perform a variety of research activities to include document reviews, structured interviews, and gap analyses--to include stakeholder identification and logistical coordination for data collection activities and documentation of discussions.
• Analyze both qualitative and quantitative information to provide the customer with comprehensive insights into organizational strengths and challenge areas.
• Socialize results and recommendations with the team at the working-level.
• Prepare visual presentations of data and analysis.
• Prepare reports and presentations for senior leadership based on research plans, activities, findings and recommendations.
• Brief senior level customers on research plans, activities, findings and recommendations.
• TDY travel

Required Qualifications

• Active TS/SCI clearance with Poly
• Must have a Bachelor’s degree and a minimum of 5 years of relevant experience as an analyst, targeting officer, technical Targeter, desk officer, operations officer, or reports officer within the sponsor's organization or other relevant organization(s) in the Intelligence Community
• Minimum of 10 years' experience in a consulting role in the IC or at least 10 years combined experience with the IC and positions relevant to required skills.
• Excellent analytical skills and problem-solving abilities
• Excellent oral presentation and briefing skills
• Knowledge of and experience in the fundamentals of all-source intelligence analysis
• Familiarity with the customer’s report writing standards
• Attention to detail and the ability to effectively follow through and manage status reporting, scheduling, and project communications
• High degree of personal integrity
• Strong interpersonal skills and the ability to work well both independently and as part of a team
• Ability to work in a dynamic environment, juggling concurrent tasks and meeting deadlines

Desired Qualifications

• Relevant targeting, desk officer, or technical or operations skills
• Experience deploying strategic communications
• Experience in SIGINT, GEOINT and Technical Targeting methods
• Proficiency with software and databases used in support of research and analysis for the U.S. Government

Physical Requirements

• Prolonged periods of desk and computer work
• Routine video conference and in-person meetings
• The job is at the customer’s site

Orbis Benefits

Beyond the opportunity to work alongside practitioners who have operated at the mission edge, joining Orbis means real ownership over outcomes that matter — the chance to build technology that gives the United States Government and its allies a genuine decision advantage, not just another dashboard. From competitive retirement matching to a PTO policy that encourages real time off, we're committed to creating an environment where our team can do their best work and still have a life outside of it.

Our comprehensive benefits package is designed to meet the diverse needs of our employees and their families. A full list of benefits is shared with candidates following an initial conversation with our HR team, so you'll have a clear picture of the support and resources available to you as part of the Orbis team.

Orbis Locations

Orbis works in whatever arrangement the mission requires. Depending on the role, that might mean five days a week on a customer site, full-time in one of our offices, a hybrid schedule, or fully remote work — our team is spread across 25 states and four countries to match. We make sure every team member has the tools and access needed to do the work, wherever that work happens.

Travel is common across many Orbis roles, particularly those supporting customer missions in the field.

Orbis is headquartered in McLean, VA, with additional office locations in Taipei, Taiwan, and Canberra, Australia.

Orbis Operations is an Equal Employment Opportunity employer. We are committed to providing a work environment free of discrimination and harassment, and we make employment decisions based on merit, qualifications, and business need. Orbis does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

Orbis complies with all applicable equal opportunity and non-discrimination laws in every jurisdiction in which we operate. Reasonable accommodation is available to applicants and employees with disabilities upon request.