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Operations Control Center Jobs in Georgia (NOW HIRING)

Operations Associates receive continuous training and ongoing support from our onsite Control Center to aid in carrying out a successful client experience. Agents are trained to transport members ...

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Operations Control Center information

What are the key skills and qualifications needed to thrive as an Operations Control Center professional, and why are they important?

To thrive as an Operations Control Center professional, you need strong analytical abilities, attention to detail, and a background in operations management, often supported by relevant degrees or industry experience. Proficiency with monitoring software, incident management systems, and communication platforms is typically required, along with certifications like ITIL or industry-specific credentials. Excellent problem-solving, decision-making, and teamwork skills help you stay effective under pressure and coordinate responses efficiently. These skills are crucial for maintaining operational continuity, minimizing disruptions, and ensuring safety and compliance within critical environments.

What are some common challenges faced by professionals working in an Operations Control Center, and how can they be addressed?

Professionals in an Operations Control Center often encounter challenges such as managing high-pressure situations, coordinating with multiple teams, and responding rapidly to unexpected incidents. Effective communication, staying organized, and leveraging real-time data monitoring tools are key to addressing these challenges. Additionally, ongoing training and clear protocols help ensure that team members can respond efficiently and maintain operational continuity. Building strong relationships with other departments also enhances collaboration and problem-solving.

What is an Operations Control Center?

An Operations Control Center (OCC) is a centralized facility where personnel monitor, manage, and coordinate the core operations of an organization, such as transportation, utilities, or network systems. The OCC is responsible for ensuring smooth, safe, and efficient daily operations by tracking real-time data, responding to incidents, and making critical decisions quickly. Staff in these centers use advanced technology and communication systems to maintain oversight and address issues as they arise. OCCs are common in industries like public transit, airlines, energy, and telecommunications. This role is vital for maintaining service quality and minimizing disruptions.

What is the difference between Operations Control Center vs Network Operations Center?

AspectOperations Control CenterNetwork Operations Center
Primary FocusOverall operational management and coordination across multiple departmentsMonitoring and managing network infrastructure and connectivity
Required CredentialsTypically includes certifications like PMP, ITIL, or relevant industry experienceCertifications such as CCNA, Network+ are common
Work EnvironmentControl rooms, command centers, or operations hubsNetwork operation centers with multiple screens and monitoring tools
Industry UsageUsed across transportation, utilities, manufacturing, and logisticsPrimarily in telecommunications, IT, and internet service providers

While both roles involve monitoring and managing operational activities, the Operations Control Center oversees broader organizational functions, whereas the Network Operations Center focuses specifically on network infrastructure and connectivity. Understanding these distinctions helps in choosing the right career path or job search focus.

What are popular job titles related to Operations Control Center jobs in Georgia? For Operations Control Center jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Operations Control Center jobs in Georgia look for? The top searched job categories for Operations Control Center jobs in Georgia are:
Infographic showing various Operations Control Center job openings in Georgia as of May 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Computer Operator 2 - Data Center / NOC Operations

FutureSoft Consulting Inc

Atlanta, GA • On-site

Full-time

Posted 2 days ago


Job description

Job Summary

FutureSoft is hiring a Computer Operator 2 for an onsite contract opportunity in Atlanta, GA. This role will support data center operations, production control, network monitoring, and critical infrastructure monitoring.

The selected candidate will monitor BPE/TPE transactions, environmental systems, security systems, electrical systems, UPS systems, network systems, production jobs, and printed output. This position is ideal for a local Atlanta candidate with hands-on experience in large data center operations, NOC support, production control, Control-M, TPE/BPE Manager, and distributed server environments running AIX, Linux, and Windows.

Work Schedule

This is a weekend overnight shift role.

Saturday and Sunday: 7:00 PM – 7:00 AM

The selected candidate must also work an additional 16 hours during the week. These additional hours may be picked up on 1st, 2nd, or 3rd shift based on operational needs.

Key Responsibilities

Monitor BPE/TPE transactions and production processing activities.

Monitor environmental, security, electrical, HVAC, generator, and UPS systems.

Check network systems to ensure statewide access and availability.

Monitor LAN/WAN, MPLS, TCP/IP, and SNA network environments.

Support production control activities and automated job scheduling.

Use Control-M and TPE/BPE Manager to monitor and manage scheduled jobs.

Work with vendors to resolve hardware and software issues.

Monitor distributed server environments running AIX, Linux, and Windows.

Ensure printed output is accurate, high quality, and defect-free.

Follow data center security policies and access procedures.

Monitor raised-floor data center environments.

Monitor fire detection and fire suppression systems.

Follow Change Management, Incident/Problem Management, and Asset Management procedures.

Support hardware and software maintenance contract activities.

Assist with Business Continuity and Disaster Recovery procedures.

Maintain logs, reports, tickets, and operational documentation.

Escalate issues according to established procedures.

Required Qualifications

Completion of a two-year certificate or degree from a college, university, or technical school in an IT-related field, or equivalent IT work experience.

2+ years of experience as a Computer Operator in a large data center environment.

2+ years of experience in a Network Operations Center.

2+ years of experience with Production Control.

2+ years of experience with Control-M.

2+ years of experience with TPE/BPE Manager.

2+ years of experience with data center security.

2+ years of experience with HVAC systems in a data center.

2+ years of experience with electrical power systems, including generators and UPS systems.

2+ years of experience with raised-floor data center environments.

2+ years of experience with fire detection and fire suppression systems.

2+ years of experience with Change Management policies, procedures, and software.

2+ years of experience with Incident/Problem Management policies, procedures, and software.

2+ years of experience with Asset Management policies, procedures, and software.

2+ years of experience with networks such as LAN/WAN, MPLS, TCP/IP, and SNA.

2+ years of experience with Microsoft Office.

2+ years of experience with ITIL.

2+ years of experience with automated job schedulers.

2+ years of experience with hardware/software maintenance contracts.

2+ years of experience with Business Continuity and Disaster Recovery.

2+ years of experience with distributed servers running AIX, Linux, and Windows.

Must be able to work onsite in Atlanta, GA.

Must be available for the weekend overnight shift.

Must be able to work an additional 16 hours during the week.

Preferred Qualifications

Experience with State or Federal government environments.

Experience working in a mission-critical data center.

Experience supporting overnight, weekend, or rotating shifts.

Strong documentation and escalation skills.

Strong attention to detail.

Ability to work independently under limited supervision.

Required Skills

Computer Operations, Data Center Operations, NOC, Network Operations Center, Production Control, Control-M, TPE/BPE Manager, BPE/TPE Transactions, AIX, Linux, Windows Servers, LAN/WAN, MPLS, TCP/IP, SNA, ITIL, Incident Management, Problem Management, Change Management, Asset Management, HVAC, UPS, Generators, Electrical Power Systems, Fire Detection, Fire Suppression Systems, Raised Floor Data Center, Business Continuity, Disaster Recovery, Microsoft Office, Automated Job Scheduling, Hardware Maintenance, Software Maintenance, Vendor Coordination.