Operations Associate Jobs in Victoria, BC (NOW HIRING)

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We're driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

In this position, you'll often be the first person our Members see when they need help. As part of an amazing network of 100 Road Assist team members, you'll share your genuine passion for helping others by providing friendly and professional roadside mechanical assistance or towing services to members of BCAA and affiliated clubs.

We are currently hiring two Temporary Full-Time Associate Fleet Technician in our Victoria, BC region.

Please note that this is a 12-month contract with the possibility for extension and/or permanent conversions, subject to performance and operational needs. The successful candidate must reside within the southern region of Vancouver Island. Applicants who are notlocatedwithin commuting distance of our Victoria Auto Service Centre, or are not looking torelocateto the Southern Vancouver Island region will not be considered.

As a Associate Fleet Technician, you'll be one of the first faces people see when they need help. As part of an outstanding network of 100 Road Assist team members, you'll provide friendly and professional roadside assistance or towing services to members of BCAA and affiliated clubs.

What moves you

• You're the kind of person who pulls over when you see someone needs help. Making a difference in someone's day makes your day too!

• You're a people person who also loves cars and vehicles. In this role, you'll combine your passion for helping others with your knowledge and expertise in mechanical assistance.

• You're a problem solver who loves a challenge. You're organized yet flexible to address whatever change comes your way.

• You're a teammate who loves helping others and giving to your community.

• Doing things right is important to you. You care about everyone's safety.

• You're willing to learn. You'll receive on-the-job training, tailored to your experience.

• You'll have the opportunity to participate in an apprenticeship program where you can attain the same knowledge and skills as Red Seals.

What you'll do

• In this role, you'll be supported through a customized training program, tailored to your experience. From basic assistance like battery boosts and tire changes, to sophisticated mechanical assistance like diagnostics and tow and recoveries, you'll gain crucial skills towards the next step as a Roadside Fleet Technician.

• Respond to our Members when they need minor mechanical assistance, service or towing.

• Assist in all weather conditions, ensuring a positive member experience throughout the assistance process.

• Promote BCAA memberships and general information about affiliate products and services.

• Report any issues and take the initiative to resolve them, seeking support as needed.

• Ensure BCAA vehicles, equipment, and tools are kept clean, orderly, and in good working condition.

• Uphold BCAA service and safety standards.

• Work rotational 24/7 shift work (including weekdays, evenings, weekends & statutory holidays). You will participate in an annual process to select shifts.

• Shifts are posted one month in advance for a one-month period. You will be eligible to participate in a shift pick process annually and pick from a pool of available vary shifts.

What you've done

• Completed your high school diploma or have relatable experience.

• At least 1-2 years of mechanical experience, preferably within automotive.

• You're a good driver with a clean BC Driver License Class 5. You're confident navigating our cities and towns, regardless of the vehicle size, from two-seaters to 5-ton trucks.

• Capable of safely lifting at least 70lbs during Member service, while prioritizing safety throughout the process.

• You're confident using technology (laptops, tablets and smartphones) and have strong English communication skills. A second language is an asset.

Disclaimer

ICBC has moved to an insurance model that is driver based, where crashes will now follow the driver. For more information on this change and how it may affect you, please visit www.icbc.com/change.

The hourly range for this position is $29.03 to $36.29and is determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.

• A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

We're always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.