Operations Associate Jobs in Massachusetts (NOW HIRING)

We're quickly growing and super excited for you to join us!
About Topsort
At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones).
In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed.
Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago, São Paulo, and Barcelona. We are a truly global company that was born in the pandemic that's had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals.
Since our founding in 2021, we've gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.
Do you enjoy seeing your work create real-time impact? Do you want to help build the systems behind a company scaling quickly across customers, countries, and teams? Let's do the unimaginable. Let's make ads clean and cool again, with AI and modern technology.
Why Topsort? Why now?
Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The operating systems, internal workflows, strategic projects, and company-building materials you help create today will be a critical part of our foundation as we accelerate toward becoming the market standard, and your work will leave a lasting mark on the company and the industry as a whole.
Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our CEO, co-founders, and founding members to bring on Retail Media 3.0. If you're looking to grow by building something greater than yourself, come scale with us.
What it's like to work at Topsort
Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It's a sports team that's hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace.
We value people who move toward open problems and build useful things without waiting for permission. Topsorters thrive in ambiguity. No endless meetings or bureaucracy. If it can be done today, we're all about getting it done today.
What is this role like
We're looking for a motivated, energetic, and self-directed Strategy & Operations Associate to join our growing team in Boston/Somerville as part of the Operations team, reporting directly to our CEO.
As a Strategy & Operations Associate, you'll have cross-functional visibility into operations, partnerships, special projects, and company-building work across Finance, Go-to-Market, People, Product, and Engineering. You'll work directly with the CEO and team leaders, gaining firsthand insight into how strategic decisions are made in a rapidly growing company.
You'll operate like a special projects builder: someone who can parachute into an ambiguous environment, learn quickly, organize the moving parts, and help turn the fundamentals we've built into a scalable system others can use.
If you're highly driven, curious, analytical, and excited about startups, technology, AI, and company-building, we strongly encourage you to apply. We care more about hunger, ownership, and what you have already shown yourself willing to build than checking every traditional box.
You will:

• Work directly with the CEO and senior leaders on high-priority special projects
• Own day-to-day operational tasks, from dashboards and internal documentation to automation and audit materials, your work is focused on building the tools the company needs to move and grow faster.
• Become a subject matter expert on Topsort, retail media, our product, our customers, and the company's operating rhythm.
• Build systems, turning repeated work into clearer processes, stronger documentation, better internal workflows, and faster execution.
• Use AI tools to create leverage: researching, automating, organizing information, building lightweight workflows, improving internal systems, and helping the team move faster.
• Communicate clearly across different audiences through written updates, presentations, short memos, FAQs, meeting notes, video demos, and internal documentation.
• Get your hands dirty. This role includes high-level strategic exposure and unglamorous execution.
• Thrive in a fast, ambiguous environment where priorities evolve quickly, ownership is high, feedback is direct, and learning never stops.

What We Think You Need to Be Successful
We care more about mindset, potential, ownership, and drive than checking every traditional box.

• Bachelor's degree or equivalent evidence of analytical rigor, technical curiosity, strong writing, research ability, and entrepreneurial execution.
• 0-3 years of experience in operations, consulting, startups, finance, research, analytics, project management, entrepreneurship, student leadership, or another fast-moving environment - but exceptional new graduates are encouraged to apply.
• Builder mindset: you have at least one example of something you initiated, built, organized, automated, or fixed without being asked. It could be a student initiative, side project, internal workflow, research project, tool, dashboard, event, community, or process that others used or benefited from.
• Strong analytical ability: you are comfortable working with data, research, business problems, and ambiguous questions. You can break down messy topics, identify what matters, and communicate your reasoning clearly.
• Self-directed learning: you can pick up unfamiliar topics quickly, go deep, and develop a useful point of view. You are curious about the actual work: the product, customers, industry, operations, and what success looks like.
• AI-native execution: you have used AI tools to build, automate, systemize, research, or improve how work gets done. We are especially interested in specific examples, not generic familiarity.
• High agency and organization: you can manage details, follow up quickly, keep projects moving, and create clarity for others. You are reliable with the small things because the small things are often what make big projects work.
• Strong communication skills: you can write clearly, synthesize information, prepare sharp materials, and communicate with internal and external stakeholders across different levels.
• Ability to thrive under pressure: you are energized by a fast, ambiguous, direct environment where feedback is candid, priorities can shift, and you need to start moving before the full picture is clear.
• Fearless attitude: you are willing to dive into the unknown, research and quickly learn about a new topic, become useful fast, and build momentum without waiting for perfect structure. You iterate and learn from mistakes rather than waiting for the "right way" to go about a task.
• Excited by startup environments, fast growth, and building things from the ground up.
• Availability to work onsite at our Somerville office 4 days/week.

What We Value
At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Problem solvers who dig to uncover root causes and optimal solutions and are never content with the superficial or traditional answer.
• Team first: Prioritizing the mission and team output over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: An innate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Instinctively curious individuals who seek out difficult concepts, master them, and apply them effectively.

Do you sound like the right fit? Let's dive right in!