International Operations Associate Jobs in Massachusetts

Description
Position Title: Associate, Supply Chain Operations
Position Classification: Full-Time, Regular, Nonexempt, 40 hours/week
Reports To: Senior Manager, Supply Chain Operations
Location: Boston, MA (Note: This role has specific location requirements represented in the responsibilities and requires on-site presence, M-F from 9am-5pm ET)
Travel: Up to 10% domestic travel
Please note that we do not sponsor U.S. work authorization for this role. Candidates must be able to legally work in the U.S. without visa sponsorship.
Position Overview:
The Supply Chain Operations Associate is a member of the Supply Chain Operations team within the International Operations department. The Associate plays an important role in supply chain optimization and will execute day-to-day operations related to international and domestic shipment planning, order follow up, and vendor relationship management to support care provision across PIH sites. The Associate will work with vendors and domestic warehouses to ensure orders are processed, inbound shipments are captured in logistics management information system (LMIS), and shipping documents are communicated to care delivery sites in a timely manner. This individual must be detail oriented, organized, and proactive, with a service-oriented mindset and strong communication skills.
Responsibilities:
Logistics (40%):

• Physically receive and prepare outgoing shipments from Boston storage location, including palletization and ensuring compliance with all outbound labeling requirements.
• Regularly review inventory in the Boston and Gloucester storage locations and implement industry-standard inventory management practices.
• Create and communicate relevant customs clearance documents to site-based teams; keep teams updated on shipment status
• Adhere to all organizational and donor ordering and shipping procedures; maintain the integrity and transparency of all department records and files
• Work with site and logistics colleagues and vendors to resolve discrepancies in received quantities and ensure inventory is accurate
• Work closely with assigned consolidation warehouses to ensure inventory is accurate and items are shipped out to final destinations in a timely manner and according to level of priority
• Manage relationships with assigned 3PLs/outsourced warehouse vendors and freight forwarders, pursue cost-saving opportunities, monitor performance, and implement process improvements to optimize logistics activities.

Order Follow Up (30%):

• Follow up on order lines that are not yet shipped to ensure shipments plans are in place and timely action taken by vendors and freight forwarders; update expected ship dates in LMIS.
• Coordinate with assigned site point of contacts to resolve any supplier related issues on delayed order lines.
• Review team metrics regularly and address any areas requiring immediate follow-up.
• Provide coverage for other order and shipping related tasks as needed.

Process Optimization (30%):

• Conduct data analysis, prepare reports as needed and contribute to LMIS data quality improvement initiatives.
• Contribute to budget preparation and grant reporting
• Identify and implement process improvements to optimize receiving and outbound shipment workflows, and maximize inventory accuracy
• Act as supply chain point person for assigned sites and/or departments; communicate needs and priorities to colleagues and managers, with particular attention to identifying supply chain risks.

Qualifications:
Required Experience, Education, Licenses or Certifications

• 3-5 years relevant work experience or a combination of work experience and education in procurement, sourcing, logistics, international development, healthcare administration or similar field

Skills
Required:

• Ability to lift up to 50 pounds when receiving inventory, preparing outbound shipments, and palletizing boxes
• Demonstrated success managing large data sets with high attention to detail.
• Experience using logistics management information systems or proven ability to learn new electronic systems quickly.
• Ability to follow established processes and experience implementing process improvements.
• Intermediate Microsoft Excel skills.
• Demonstrated success responding to a high volume of requests with a customer service approach; ability to react to needs based on changing priorities and with a sense of urgency.
• Excellent organization and communication skills.
• Willingness to do important repetitive tasks and data entry and ability to see their connection to larger team and organizational goals.

Preferred:

• Experience with international pharmaceutical and/or medical supply logistics.
• Proficiency in French and/or Haitian Creole.
• Advanced Microsoft Excel skills

Core Values and Competencies

• Demonstrates the organization's core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment
• Accountability - Able to accept responsibility for one's actions, outcomes, and those of their team.
• Achieving results - Able to set realistic goals, put plans into action, monitor progress, evaluate outcomes, and apply lessons learned.
• Adaptability - Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances.
• Teamwork - Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and countries.

Other Requirements

• Physical Requirements: Physical ability to safely lift up to 50 pounds for warehouse duties such as receiving stock, palletizing boxes, and preparing outbound freight.
• Travel Requirements: Up to 10% domestic travel.

This vacancy may be used to fill similar positions.
Organizational Profile
Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world's leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments' efforts to build capacity and strengthen national health systems.
As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.
Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.
Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Any offer of employment is contingent upon the successful completion of applicable background checks.
Our Benefits Are Built for Real Life
We know you do your best work when you're supported.

• Work from anywhere in the U.S. for most roles, with flexibility baked into how we operate
• Comprehensive health coverage (medical, dental, vision, disability, and life insurance) so you can focus on what matters
• A 401(k) with automatic employer contributions to help you invest in your future
• Flexible PTO with no cap, plus generous holidays, summer and winter breaks, and a sabbatical program
• Professional development support and home office reimbursements to help you grow and work comfortably wherever you are

(Some roles may require specific locations or on-site presence. Benefits are subject to plan terms.)
The starting salary range for new hires in this position is between $70,040-$74,160/year and may vary depending on multiple, individualized factors including functional experience and job-related experience. Our Human Resources team will work with you during the hiring process to understand your likely placement within this salary range. In keeping with Partners In Health's commitment to salary transparency and internal parity, salaries at PIH are not negotiable.
Partners In Health will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact: [email protected].