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Operations Administration Jobs in Calgary, AB (NOW HIRING)

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Operations Administration information

What is operations administration?

Operations Administration refers to the management and coordination of an organization's day-to-day activities to ensure efficient and effective business operations. This role typically involves overseeing administrative processes, streamlining workflows, maintaining records, and supporting various departments. Professionals in operations administration help ensure that businesses run smoothly by implementing policies, managing resources, and facilitating communication between teams. Their work is essential for improving productivity and maintaining organizational standards.

How does an operations administration professional typically interact with other departments within an organization?

Professionals in Operations Administration regularly collaborate with various departments such as finance, human resources, and logistics to ensure smooth business processes. They often bridge communication gaps by coordinating schedules, managing documentation, and facilitating the flow of information between teams. This cross-functional interaction not only helps identify operational inefficiencies but also supports the implementation of process improvements. Building strong working relationships with colleagues across departments is key to success in this role.

What are the key skills and qualifications needed to thrive as an operations administrator, and why are they important?

To thrive as an Operations Administrator, you need strong organizational abilities, attention to detail, and proficiency in business administration, often supported by a relevant degree or experience. Familiarity with office management software like Microsoft Office Suite, ERP systems, and sometimes certifications such as CAP or PMP are commonly required. Excellent communication, problem-solving, and multitasking skills help you effectively coordinate tasks and support cross-functional teams. These competencies are crucial for ensuring seamless business operations, efficiency, and the smooth handling of daily administrative functions.

What is the difference between Operations Administration vs Office Coordinator?

AspectOperations AdministrationOffice Coordinator
Required CredentialsTypically a high school diploma or associate degree; some roles prefer administrative or business certificationsHigh school diploma or equivalent; administrative experience helpful
Work EnvironmentOffice settings, often in corporate or industrial environmentsOffice environments, supporting daily administrative tasks
Employer & Industry UsageUsed across various industries including manufacturing, logistics, and corporate sectorsCommon in corporate, healthcare, and educational institutions
Search & Comparison IntentPeople comparing administrative roles with operational oversightIndividuals seeking administrative support or entry-level office roles

Operations Administration involves managing broader operational processes, including logistics, compliance, and strategic planning, while Office Coordinators focus on daily administrative tasks like scheduling, correspondence, and office support. Both roles are essential in maintaining efficient office functions but differ in scope and responsibilities.

Is operations administration a high paying job?

Operations administration roles can offer competitive salaries, especially with experience, certifications, and in larger organizations. Salaries vary based on industry, location, and level of responsibility, but they generally provide a stable income with opportunities for advancement.

What are 5 careers in operations administration?

Five careers in operations administration include operations manager, supply chain coordinator, office administrator, project coordinator, and facilities manager. These roles involve overseeing daily business functions, managing resources, and improving efficiency, often requiring skills in organization, communication, and use of management software. They are common in various industries such as manufacturing, healthcare, and retail.

What does an operations administrator do?

An operations administrator manages daily business functions, coordinates workflows, and ensures efficient operations within an organization. They handle tasks such as scheduling, record-keeping, and communication between departments, often using tools like spreadsheets and management software. Strong organizational and communication skills are essential for this role.

What cities near Calgary, AB are hiring for Operations Administration jobs?

Cities near Calgary, AB with the most Operations Administration job openings:

Operations Administration jobs near you
Infographic showing various Operations Administration job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Administrative Assistant and Billing Specialist

Ali Velji - Desjardins Insurance Agent

Calgary, AB

Full-time, Contractor

Posted 23 days ago

Job description

Administrative Assistant and Billing Specialist - Desjardins Agent Team Member

Location: Calgary - Royal Oak NW 
Type: Full Time

About the Agency

Ali Velji Insurance Agency, Desjardins Insurance Agent, is committed to helping individuals, families, and businesses protect what matters most. We pride ourselves on delivering exceptional customer service, personalized advice, and reliable insurance solutions. As our agency continues to grow, we are looking for a motivated professional who enjoys helping clients and keeping operations running smoothly.

Position Overview

We are seeking an Administrative Assistant and Billing Specialist to join our team. This role combines billing support, client outreach, and administrative responsibilities. You will work closely with clients to address billing inquiries, verify account information, obtain marketing consents, and ensure our records remain accurate and up to date.

The ideal candidate is organized, comfortable speaking with clients by phone, detail-oriented, and passionate about delivering outstanding customer service.

Key Responsibilities Billing Support
  • Respond to client billing inquiries via phone, email, and in person.
  • Explain billing processes, payment options, and account details.
  • Assist with payment arrangements and resolve billing discrepancies.
  • Follow up on outstanding balances and payment-related concerns.
Client Outreach & Record Verification
  • Contact existing clients to verify and update personal and policy information.
  • Obtain and document marketing and communication consents in accordance with company policies and regulatory requirements.
  • Review client records to ensure accuracy, completeness, and compliance.
  • Identify opportunities to improve client contact information and communication preferences.
Administrative Support
  • Maintain accurate client records and documentation.
  • Assist with data entry, file management, and administrative reporting.
  • Support the agency team with day-to-day office operations.
  • Manage inbound communications and ensure client requests are handled promptly.
Customer Service Excellence
  • Build strong relationships with clients through professional, friendly, and proactive communication.
  • Deliver exceptional service while maintaining confidentiality and professionalism.
  • Help create a positive client experience that reflects our agency's values and commitment to service.
Qualifications
  • Previous experience in customer service, billing, collections, administration, or an office support role is preferred.
  • Strong verbal and written communication skills.
  • Comfortable making outbound client calls and handling sensitive conversations professionally.
  • Exceptional attention to detail and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office (Outlook, Word, Excel) and CRM or database systems.
  • Ability to work independently while contributing positively to a team environment.
  • Experience in the insurance or financial services industry is considered an asset.
What We Offer
  • Competitive compensation.
  • Supportive and collaborative team environment.
  • Opportunities for professional growth and development.
  • Comprehensive training and ongoing support.
  • The opportunity to make a meaningful impact on client experiences every day.
How to Apply

If you are a detail-oriented professional who enjoys helping people, building client relationships, and keeping information accurate and organized, we'd love to hear from you.

Please submit your resume and a brief cover letter outlining why you'd be a great fit for our team.

Ali Velji Insurance and Financial Services Inc. 
Desjardins Insurance Agent
Calgary, AB (Royal Oak)

 

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.