Operations Administration Jobs in Massachusetts (NOW HIRING)

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA).  During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Minimum Knowledge and Experience: 

• BA in Human Resources or a related field, plus a minimum of three years of experience, which can include a combination of relevant training, education, and work experience
• Knowledge of Federal and State regulations and requirements
• Experience in a Unionized environment
• Demonstrates experience maintaining confidential and sensitive information
• Ultimate Software system experience preferred

Skills: 

• Ability to listen and ascertain the needs of employees; ability to find and communicate accurate information concerning process, policies, and procedures; ability to respond tactfully and courteously
• Advanced skills in MS Office package and the ability to learn other software applications
• Demonstrates ability to act independently upon information and make decisions that achieve optimal results
• Possesses excellent verbal and written skills
• Highly organized and be able to work independently with minimal supervision in a fast-paced work environment
• Communicates successfully with a variety of disciplines and levels, both internal and external staff

Key Accountabilities (Essential Job Duties):

• Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance  
• Drives administration of the company's leave of absence programs, including Family Medical Leave Act (FMLA), Small Necessities Leave Act (SNLA), Mass Parental Leave Act (MPLA), Short term, Long term and Railroad disability 
• Manages all COVID-19 tracking and reporting of employees, and communicates with both employees and managers as it relates to COVID-19 
• Ensures all leave requests follow company leave policies and are within compliance under federal and state guidelines; the company bargaining agreements; and with the Americans with Disabilities Act
• Monitors employees leave periods; identifies patterns, issues or concern and coordinates with employees, departments, HR Management, short term disability vendor, Department of Labor, and the Railroad Retirement Board; Consults with Director of Compensation and Benefits to determine if escalation or guidance from internal Legal/Labor-Relations and/or Equal Employment Opportunity departments is required
• Counsels and educates employees and managers on Leave of Absence policies and procedures
• Establishes and maintains relationships with Benefit vendors; partners with vendors on employee issues
• Updates Employee Leave status in the HRIS system and Hastus system
• Generates monthly leave reports, and ad-hoc as required for various departments upon request
• Assists with company-wide wellness program initiatives and communications
• Supports annual benefits open enrollment and assists with benefits communications
• Provides professional, consistent, and responsive support services across the Keolis Commuter Service organization to deliver high quality customer service
• Promotes the use of the process approach and risk-based thinking  
• Ensures processes within their functional areas of the business are controlled and constantly improved
• Completes other duties as assigned

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily.  If requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.  Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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