Operational Technology Manager Jobs in Austin, TX

Submission Due: 12/19/2025
Duration: 06 Months (W2 Only)
Location: Austin, TX 78754(Hybrid Role)(2 Days Onsite)
 
Job Summary
The Technical Manager is responsible for overseeing the planning, deployment, validation, and support of SSA application environments across development, test, training, and production. This role ensures high availability, stability, and scalability of applications by coordinating across multiple IT organizations, leading Agile/DevSecOps initiatives, managing environmental demand, and driving automation and standardization efforts.
The position requires strong technical judgment, leadership, and hands-on experience with Agile methodologies, CI/CD pipelines, environment management, and application monitoring tools.
 
Key Responsibilities
Environment & Release Management

• Oversee deployment and validation of SSA application releases and system enhancements to production.
• Plan, coordinate, and manage environment setup and configuration to ensure timely delivery.
• Manage environment standups, refactoring, and reconfiguration through manual and automated processes (code, database, configuration, security, and platform updates).
• Coordinate software deployments with development teams, DevOps engineers, testers, operations, security teams, business stakeholders, vendors, and consultants.
• Maintain high availability across development, test, training, and production environments.

• Lead and triage troubleshooting sessions involving subject matter experts across application, middleware, database, network, security, and infrastructure teams.
• Oversee troubleshooting of environment issues in development and test environments.
• Drive root cause analysis (RCA) documentation and implement corrective and preventive actions.
• Train junior team members and continuously improve troubleshooting and support processes.
• Provide on-call support during workdays and nights/weekends as required.

• Lead IT sprints and projects focused on improving environment delivery through automation and standardization.
• Provide Scrum Master support for DevSecOps teams using Agile methodologies.
• Participate in backlog grooming, user story development, sprint planning, retrospectives, and prioritization.
• Ensure Agile practices align with SSA goals and Social Services Applications Agile guidelines.
• Identify, manage, and remove sprint impediments while fostering self-organizing teams.

• Maintain and manage the IT DevOps roadmap aligned with SSA goals and objectives.
• Attend IT Governance meetings and update the roadmap to reflect changing priorities.
• Seek senior management approval for roadmap changes and initiatives.
• Support environment demand planning and resource allocation.

• Oversee staff, assign work, and manage team productivity.
• Promote team harmony, resolve conflicts, mentor staff, and support professional development.
• Provide coaching on Agile practices and DevSecOps processes.

• Produce critical and complex reports for management, including:
  • Environment usage and assignment reports
  • CI/CD pipeline status, progress, and effectiveness
  • Risk, issue, and performance metrics
• Present advanced IT technology proposals and implementation strategies to senior leadership.
• Communicate effectively with technical and business stakeholders at all organizational levels.

• Perform other related duties as assigned.

• Environment planning, coordination, and risk management – 25%
• Deployment coordination and environment configuration – 20%
• Troubleshooting leadership, RCA, and process improvement – 20%
• DevOps roadmap and governance participation – 5%
• Scrum Master and Agile support – 10%
• Team leadership and staff management – 5%
• Reporting and executive communication – 10%
• Other duties – 5%

• In-depth knowledge of Agile frameworks (Scrum, Kanban, XP).
• Strong understanding of CI/CD, DevSecOps, ATDD, TDD, continuous testing, automated testing, and estimation.
• Ability to supervise staff, assign work, and manage priorities.
• Strong analytical and problem-solving skills, including use of metrics (velocity, burndown charts).
• Excellent written and verbal communication skills.
• Proven leadership, mentoring, coaching, and conflict-resolution abilities.
• Ability to manage competing demands while maintaining a strategic perspective.
• Strong organizational and planning skills.

• Agile Project Management tools: Jira, Rally, VersionOne, or equivalent
• Monitoring and APM tools: Splunk, Dynatrace (highly preferred)
• CI/CD pipelines and environment automation tools
• Microsoft Project, Visio, and Microsoft Office Suite
• Knowledge of SDLC / PMLC methodologies
• Experience overseeing multi-functional project teams

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field (preferred).
  Equivalent experience may substitute for education.
• 5 years hands-on experience managing large-scale software development projects.
• 5 years hands-on experience with SCRUM/Agile methodologies in enterprise application environments.

• PMI – Agile Certified Practitioner (ACP)
• PMI – Project Management Professional (PMP)

Required Skills :

Basic Qualification :

Additional Skills :

Note: Format details. Candidate Name – Calibri 14/Centre. Layout Margin – Narrow. Paragraph setting – No space/0 spacing between lines. Font – Calibri 11. The resume should not be longer than 4-5 pages. The summary should be in 4 to 5 lines. Resume Format: DOCX- Calibri 11 with name only (you need to explain monthly gaps as well in the resume for all positions) portfolio links (if any) should be mentioned in the resume. Note: Only W2, US citizen, or Green Card. Proof of work authorization is required. 10 years Background Check, Employment Check, Education Check, Drug Test.

Background Check : No

Drug Screen : Yes