Operational Risk Manager Jobs in Phoenix, AZ (NOW HIRING)

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Line of Business Risk Lead within PNC's Technology Risk organization, you will be based in Pittsburgh, PA, Dallas, TX, Phoenix, AZ, Denver Co, Strongsville, OH or Birmingham, AL.
As a LOB Risk Lead - Technology Risk Quantification, you will serve as the senior risk leader responsible for establishing and overseeing quantitative technology risk management practices within the Line of Business. This role provides strategic leadership for the identification, measurement, monitoring, and reporting of technology risk exposures and supports executive decision-making through data-driven risk insights.
The position partners closely with Technology, Information Security, Operational Risk, Audit, Compliance, Finance, and Enterprise Risk Management teams to develop and mature technology risk quantification capabilities that align with PNC's Enterprise Risk Management Framework and regulatory expectations.
Primary Responsibilities:
Establishes and maintains a comprehensive Technology Risk Quantification program that enables business and technology leaders to understand cyber, operational, infrastructure, and emerging technology risks in financial terms.
Develops methodologies, models, and frameworks to quantify technology risk exposures, including:
Cybersecurity events
System failures and outages
Data loss and disclosure events
Privilege misuse
Fraud and technology-enabled scams
Third-party technology dependencies
AI and emerging technology risks
Oversees development of risk scenarios, loss-event libraries, threat intelligence inputs, and control effectiveness analyses to support risk measurement activities.
Partners with Technology and Information Security teams to identify key risk indicators, control performance metrics, risk concentration measures, and leading indicators that improve risk visibility and decision-making.
Provides credible challenge and independent assessment of technology risk exposures, risk acceptance decisions, and remediation priorities.
Ensures technology risk quantification practices align with:
Enterprise Risk Management Framework
Operational Risk Management Standards
OCC Heightened Standards
Regulatory expectations for model governance and risk measurement
Industry frameworks (NIST, FAIR, CIS, COBIT)
Supports executive management, risk committees, and Board reporting through development of meaningful quantitative risk insights and scenario-based analyses.
Leads cross-functional teams in the execution of technology risk assessments, stress testing, operational resilience analyses, and emerging risk evaluations.
Monitors internal and external risk trends, threat landscape developments, technology modernization initiatives, and regulatory changes to identify emerging risks.
Oversees the development of risk dashboards and risk appetite metrics that enable leaders to monitor technology risk exposure against established thresholds.
Develops and mentors technology risk professionals while building organizational capabilities in quantitative risk analysis and risk-informed decision making.
Risk Quantification Responsibilities:
Technology Loss Modeling:
Develops and enhances technology loss estimation methodologies.
Evaluates loss frequency and severity drivers.
Performs Monte Carlo, scenario-based, and probabilistic analyses where applicable.
Supports capital planning and enterprise risk aggregation activities.
Risk Scenario Development
Leads development of enterprise technology risk scenarios across:
Cybersecurity
Infrastructure availability
Cloud services
Identity and Access Management
Data protection
Artificial Intelligence
Third-Party Technology Risk
Executive Risk Reporting
Produces executive-level insights that translate technical risk into business impacts.
Communicates risk exposure using financial, operational, customer, regulatory, and reputational impact perspectives.
Presents findings to senior leadership and governance forums.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Establishes Line of Business risk management strategy and oversees the execution of the risk management programs. Serves as an advocate for the risk management program.
• Ensures the risk management strategies and programs are established, maintained and enhanced to support the businesses in managing their risks while meeting business and regulatory expectations.
• Oversees the timely and proper execution of the risk management program within and/or across the lines of business. Includes consultation to execute the program components.
• Provides risk expertise while working with the businesses and other risk partners (e.g., Compliance, Credit, Legal, Audit). Monitors changes in internal and external factors and identifies emerging risks.
• Leads and engages cross functional teams and develops internal capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsChange Management, Conflict Management, Control Assessment, Crisis Management, Emerging Risks, Influencing Change, Operations Management, Risk Management Programs, Risk Quantification, Strategic Planning, Technology GovernanceCompetenciesCollaborating, Data Gathering and Reporting, Decision Making and Critical Thinking, Effective Communications, Industry Knowledge, Internal Controls, Operational Risk, Organizational Governance, Process Management, Regulatory Environment - Financial Services, Standard Operating ProceduresWork ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $91,000.00 - $202,800.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 07/21/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.