Operational Risk Manager Jobs in Tucson, AZ (NOW HIRING)

The Risk Management Specialist supports the Company's insurance, claims, and risk management programs through a combination of program administration, claims oversight, insurance compliance review, reporting, and risk-related analysis. The position serves as a key resource in the administration of claims and insurance programs, working closely with internal stakeholders, insurance brokers, carriers, and third-party administrators. This role exercises independent judgment in reviewing claims activity, evaluating insurance and risk management information, identifying issues requiring follow-up or escalation, recommending corrective actions, and supporting initiatives that improve risk management effectiveness. The position is responsible for overseeing day-to-day risk management processes while providing recommendations that assist management in reducing risk, controlling costs, and ensuring compliance with company requirements.

What you will do: 

Claims Administration & Oversight 

• Administer and oversee assigned property and other claims programs to support timely reporting, investigation, resolution, and documentation.
• Review claim activity, loss information, and claim documentation to identify issues, trends, potential exposures, and opportunities for claim cost containment.
• Evaluate claim developments, compare potential courses of action, and determine when matters require follow-up, escalation, or additional review by management, brokers, carriers, third-party administrators, or legal counsel based on the significance of the exposure, cost, compliance issue, or operational impact.
• Coordinate with internal stakeholders and external claims partners to facilitate effective claim management and resolution.
• Monitor open claims and independently provide recommendations regarding claim handling concerns, emerging issues, reserve or exposure considerations, and loss reduction opportunities.
• Assist in identifying claim trends and recurring loss drivers and recommend actions that support improved claim outcomes.

Insurance Program Administration 

• Review certificates of insurance, endorsements, policy-related documents, and other insurance records to determine compliance with company requirements and recommend corrective action or escalation when coverage, contractual, or risk-transfer concerns are identified.
• Coordinate insurance documentation, renewals, audits, exposure information gathering, and underwriting submissions.
• Review information submitted in support of insurance renewals and audits for completeness, accuracy, and consistency.
• Serve as a subject-matter resource to internal business partners regarding insurance documentation requirements and risk transfer processes.
• Coordinate with brokers, carriers, vendors, and operational teams to resolve insurance related issues and support effective program administration.

Risk Management Information System (RMIS) Administration & Reporting 

• Administer the Risk Management Information System (RMIS), ensuring risk and claims information is accurate, complete, and current.
• Review system data and reports to identify discrepancies, reporting issues, and opportunities to improve data quality.
• Develop, maintain, and distribute routine and ad hoc reports supporting risk management, claims administration, insurance renewals, and operational decision-making.
• Recommend enhancements to reporting processes, data management practices, and system utilization to improve efficiency and effectiveness.
• Serve as a departmental resource regarding RMIS reporting and information management.

Risk Analysis & Decision Support 

• Analyze claims, loss run, exposure, and insurance-related information to identify trends, emerging issues, and opportunities for operational improvement.
• Prepare reports, summaries, and presentations that support management's understanding of risk exposures and program performance.
• Identify issues requiring management attention, evaluate available options, and provide recommendations for corrective action, process improvements, escalation, or further review.
• Support departmental projects and initiatives through research, analysis, and recommendations that may affect company policies, procedures, operating practices, or risk-control priorities.

Governance, Compliance & Process Improvement 

• Maintain risk management policies, procedures, records, and related documentation.
• Review existing processes and identify opportunities to improve compliance, consistency, operational effectiveness, and data quality.
• Recommend improvements to claims administration, insurance administration, reporting, and risk management workflows, including changes that improve compliance, cost control, operational effectiveness, or risk mitigation.
• Support implementation of risk management initiatives and operational improvements across the organization.

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How you will shine:

• Associate’s degree in risk management, business administration or insurance preferred, or equivalent combination of education and applicable certifications and experience.
• 2–4 years of experience in risk management, insurance operations, claims administration, or a related role.
• Experience with Risk Management Information Systems (RMIS) or similar reporting platforms preferred.
• Working knowledge of commercial insurance, claims processes, and risk management principles.
• Experience reviewing and analyzing claims, insurance documentation, or risk-related information.
• Ability to exercise discretion and independent judgment when evaluating risk-related information, determining appropriate follow-up or escalation, and recommending actions on matters of operational, financial, compliance, or reputational significance.
• Strong analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to effectively manage multiple priorities and work independently within established guidelines.