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Operational Risk Manager Jobs in Orem, UT (NOW HIRING)

KēSTA I.T.

IT Project Manager

Midvale, UT · Hybrid

$45 - $71/hr

This role will be responsible for managing projects that support trading operations, risk management, regulatory compliance, operational efficiency, and enterprise transformation efforts. The ideal ...

NICE

Manager, Information Security, CX

Sandy, UT · On-site

Manager, Information Security, CX Position Summary The Manager, Security Operations, is responsible ... Communicate operational risk, remediation status, and compliance concerns to leadership and ...

Maximus

Risk, Quality and Performance Analyst

Orem, UT · On-site

... management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans. - Provide support for onboarding, administrative, and compliance ...

New

NICE

Manager, Information Security, CX

Sandy, UT · On-site

... operational risk, remediation status, and compliance concerns to leadership and stakeholders. • Drive continuous improvement initiatives focused on operational maturity, automation, audit readiness ...

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Operational Risk Manager information

See Orem, UT salary details

$40.9K

$104.9K

$206K

How much do operational risk manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for operational risk manager in Orem, UT is $104,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $138,200.00 per year, depending on experience, location, and employer.

What Does an Operational Risk Manager Do?

An operational risk manager works to identify and limit the risk associated with a company’s operations. As an operational risk manager, your responsibilities involve assessing business operations, identifying issues, and creating reports on your findings. You then help develop policies and implement changes to lessen operational risks. Other duties include continually monitoring the business to find potential new threats and ensuring company compliance with laws and regulations.

What are the 4 pillars of operational risk management?

The four pillars of operational risk management are risk identification, risk assessment, risk mitigation, and risk monitoring. An Operational Risk Manager uses these pillars to develop strategies that minimize potential losses from internal processes, people, systems, or external events, often utilizing tools like risk dashboards and frameworks such as Basel II. Mastery of these pillars is essential for effective risk oversight and compliance.

What does an operational risk manager do?

An operational risk manager identifies, assesses, and monitors risks that could disrupt a company's operations, such as process failures, fraud, or system outages. They develop strategies to mitigate these risks, ensure compliance with regulations, and often use risk management tools and data analysis to support decision-making.

Do risk managers make good money?

Operational Risk Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $80,000 to over $130,000, with additional compensation such as bonuses and certifications like FRM or ORM enhancing earning potential.

What are some common challenges faced by Operational Risk Managers in maintaining effective risk controls across different departments?

Operational Risk Managers often encounter challenges in ensuring consistent risk controls due to varying processes, priorities, and risk appetites across departments. Communication gaps and resistance to change can make it difficult to implement standardized procedures. Successfully overcoming these challenges involves building strong cross-functional relationships, conducting regular training, and fostering a risk-aware culture to ensure alignment on risk management practices throughout the organization.

What are the three C's of operational risk management?

The three C's of operational risk management are Culture, Controls, and Communication. These elements help organizations identify, assess, and mitigate risks effectively, which is essential for an Operational Risk Manager to ensure operational resilience and compliance. Developing strong controls and fostering a risk-aware culture are key skills in this role.

What are the key skills and qualifications needed to thrive as an Operational Risk Manager, and why are they important?

To thrive as an Operational Risk Manager, you need a solid understanding of risk assessment, regulatory compliance, and internal controls, typically supported by a degree in finance, business, or a related field. Familiarity with risk management frameworks, GRC (governance, risk, and compliance) systems, and certifications such as FRM or ORM are highly valued. Strong analytical thinking, attention to detail, and effective communication skills set top performers apart in this role. These competencies are crucial for identifying, mitigating, and communicating operational risks, ensuring organizational stability and regulatory adherence.

What is the difference between Operational Risk Manager vs Risk Analyst?

AspectOperational Risk ManagerRisk Analyst
CertificationsCFA, FRM, or similarCFA, FRM, or similar
Work EnvironmentFinancial institutions, banks, insurance companiesFinancial firms, consulting, corporate risk teams
ResponsibilitiesIdentify, assess, and mitigate operational risks; develop risk frameworksAnalyze risk data, support risk assessments, prepare reports

The Operational Risk Manager focuses on managing and mitigating operational risks within organizations, often holding certifications like CFA or FRM. In contrast, Risk Analysts primarily analyze risk data and support risk management processes. Both roles are vital in financial sectors and share similar credentials, but the Operational Risk Manager has a broader responsibility for risk mitigation strategies.

More about Operational Risk Manager jobs
What are the most commonly searched types of Operational Risk jobs in Orem, UT? The most popular types of Operational Risk jobs in Orem, UT are:
What are popular job titles related to Operational Risk Manager jobs in Orem, UT? For Operational Risk Manager jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Operational Risk Manager jobs in Orem, UT look for? The top searched job categories for Operational Risk Manager jobs in Orem, UT are:
What cities near Orem, UT are hiring for Operational Risk Manager jobs? Cities near Orem, UT with the most Operational Risk Manager job openings:
Operational Risk Manager jobs near you

Payments Operational Manager

Lightspeed DMS

South Jordan, UT • On-site

Full-time

Re-posted 26 days ago

Job description

Company Overview:

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.
Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.
Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.

The Payments Operational Manager is responsible for the operational health, stability, and efficiency of the company's integrated payments offering across powersports, RV, marine, and related industries. This role owns the processes, controls, and oversight that ensure merchants are onboarded efficiently, transactions flow correctly, funds are settled accurately, risk is managed, and performance targets are achieved.

Partnering closely with the Payment Solutions Team and other Lightspeed teams, this role translates payments strategy into day-to-day execution, serving as the cross-functional leader for payments operations across Product, Engineering, Finance, Risk/Compliance, Customer Support, and external partners.

What you'll Do:

  • Own day-to-day payment operations, including transaction monitoring, exception handling, and issue escalation for in-person and card-not-present payments across the platform.
  • Manage and optimize merchant onboarding workflows (KYC/KYB, underwriting, approvals, declines) in a PayFac or PayFac-as-a-Service operating model.
  • Oversee settlement, funding, and reconciliation processes, partnering with Finance and Accounting to ensure timely, accurate payouts to dealers and alignment with financial reporting.
  • Develop, document, and continuously improve standard operating procedures (SOPs), SLAs, and playbooks that support scalable, high-quality payments operations.
  • Monitor operational health at the client, region, and system-wide levels, proactively identifying anomalies, incidents, and trends that impact dealers or end customers.
  • Lead triage, escalation, and resolution of operational issues, coordinating across internal teams and external partners to restore service and communicate clearly with stakeholders.
  • Establish and maintain dashboards and reporting for key operational and commercial metrics, including authorization rates, funding timelines, exception volumes, chargebacks, and SLA adherence.
  • Own the definition, tracking, and reporting of performance criteria for the payments business: margin achievement, revenue, growth, and retention.
  • Prepare and present regular performance updates (weekly/monthly/quarterly) for the executive and senior leadership teams, highlighting trends, risks, and recommended actions.
  • Collaborate with Risk and Compliance to maintain controls for fraud monitoring, disputes, and regulatory requirements (PCI-DSS, KYC/KYB, AML).
  • Partner with cross-functional teams to turn operational and financial insights into product and process improvements that drive margin expansion, adoption, and reduced churn.
  • Support training and enablement for internal teams on payments processes, tools, and best practices.

What you should have:

  • Bachelor's degree in business, finance, operations, or a related field.
  • 4+ years of experience in payments operations, merchant acquiring, PayFac/PayFac-as-a-Service, fintech, or card processing operations.
  • Strong understanding of payment processing flows (authorization, capture, settlement, refunds, chargebacks) for both in-person and online/card-not-present transactions.
  • Familiarity with PCI-DSS, KYC/KYB, AML, and related regulatory and compliance requirements in payments.
  • Demonstrated ability to build, document, and improve operational processes in a scaling or high-growth environment.
  • Strong analytical and reporting skills, with a track record of owning and improving metrics tied to margin, revenue, growth, and retention.
  • Excellent communication and cross-functional collaboration skills, with experience partnering closely with Product, Engineering, Finance, Risk, and Customer Support.

Preferred experience

  • Experience in dealer-centric or high-ticket retail industries such as powersports, RV, marine, or automotive.
  • Hands-on experience with merchant onboarding, underwriting, and/or monitoring in a PayFac or PFaaS environment.
  • Background working with dealer management systems (DMS), SaaS platforms, or embedded payments in B2B or B2B2C contexts.
  • Prior experience helping to stand up or scale a payments program, including defining KPIs, implementing tools, and building small, high-performing teams.

In today's competitive job market, transparency and trust are more important than ever. At Lightspeed, we believe in fostering an open and honest work environment, starting with our job postings. Pay transparency is a key component of this commitment, ensuring that potential candidates have a clear understanding of the compensation they can expect.

Remote
$65,000—$85,000 USD

Inclusion and Diversity at Lightspeed:

At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.

Equal Employment Opportunity Statement:

Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.

Important Note:

Applicants must be authorized to work in the U.S.

Ready to apply?

Take the next step in your career—apply today and join a team where your skills will make an impact!