Operational Readiness Manager Jobs in Baltimore, MD

PROGRAM MANAGER – CORE CONSOLIDATION / FACETS TRANSFORMATION

Location: Baltimore, MD or Washington, DC (DMV Area) Type: Contract to hire Schedule: 40 Hours/Week (EST) Work Model: Hybrid

JOB OVERVIEW

We're building a FACETS transformation team to support a large-scale healthcare payer modernization initiative focused on consolidating multiple legacy claims platforms into FACETS (NASCO FACETS).

As a Program Manager - Core Consolidation, you'll lead a high-visibility enterprise program that brings together business, technology, operations, and vendor teams to successfully migrate claims processing capabilities into a unified FACETS platform. This role is ideal for experienced leaders who thrive in complex transformation environments and have a passion for driving organizational change, operational readiness, and measurable business outcomes.

This is one of several opportunities expected to open as the program expands. Professionals with FACETS experience are encouraged to apply and join our pipeline for upcoming Program, Project, Engineering, Integration, and Data-focused opportunities.

WHAT YOU'LL DO

• Lead end-to-end program governance, including scope, schedule, budget management, risk assessment, dependency tracking, and change control.
• Drive alignment across business and technology teams, including claims operations, configuration, data migration, integrations, testing, and release management functions.
• Facilitate executive and stakeholder communications through weekly status meetings, steering committee reviews, and leadership presentations.
• Coordinate delivery activities across internal teams and external vendor partners to ensure project milestones and commitments are met.
• Develop and execute cutover, transition, and operational readiness plans, including training, communications, business readiness, and hypercare support.
• Monitor program health using key performance indicators, milestone tracking, risk burn-down metrics, and delivery dashboards.
• Identify and mitigate program risks while driving timely issue resolution and decision-making.
• Support enterprise transformation efforts by ensuring successful adoption of new processes and technologies.

REQUIRED QUALIFICATIONS

• Experience managing large-scale programs within a healthcare payer, health insurance, or managed care environment.
• Hands-on FACETS (or NASCO FACETS) experience, with a minimum of 1 year working in claims systems.
• Proven success leading complex, enterprise-wide initiatives involving both technology implementation and business transformation.
• Strong program governance, project management, and stakeholder management experience.
• Excellent communication skills with the ability to present to executive leadership and steering committees.
• Experience managing delivery across Agile, Waterfall, or hybrid project methodologies.
• Experience on building success metrics and monitor delivery progress, milestones, KPI movements, and risk mitigation.
• Ability to coordinate multiple workstreams and drive results in a fast-paced environment.

NICE TO HAVE

• Experience with FACETS or NASCO FACETS implementations, migrations, upgrades, or modernization initiatives.
• PMP and/or SAFe certification.
• Background in claims platform consolidation, core administrative system transformations, or large-scale payer modernization programs.
• Experience overseeing data conversion, system integrations, testing, deployment, and operational readiness activities.
• Knowledge of healthcare claims processing and payer operations.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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