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Operational Manager Jobs in Madison, WI (NOW HIRING)

Quartz

Manager, Technology Operations

Madison, WI

$116K - $146K/yr

Play a key role in driving operational excellence, modernizing infrastructure, and delivering a ... Manages relationships with vendors and managed service providers. * Operational Excellence and ...

Compeer Financial

Manager Appraisal Operations

Sun Prairie, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position provides leadership and direction for operational support functions, data management and technology-enabled solutions that support appraisal services and related business functions. The ...

Zendesk

Sr. Operations Manager

Madison, WI · On-site

You will work cross-functionally to strengthen operational rigor across Product Development ... Experience using Jira to manage and track work (boards, backlogs, workflows, reporting), with the ...

Zendesk

Sr. Operations Manager

Madison, WI · On-site

You will work cross-functionally to strengthen operational rigor across Product Development ... Experience using Jira to manage and track work (boards, backlogs, workflows, reporting), with the ...

Walgreens

Pharmacy Operations Manager

De Forest, WI

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...

Walgreens

Pharmacy Operations Manager

De Forest, WI

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...

Walgreens

Pharmacy Operations Manager

Madison, WI · On-site

Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. * Manages Community Outreach Portal and ...

Via

Field Operations Manager

Madison, WI · On-site

$65K - $75K/yr

  • Medical

  • Retirement

As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Act as the operational bridge between city partners, drivers, and Via central teams to help bring ...

Via

Field Operations Manager

Madison, WI

$65K - $75K/yr

  • Medical

  • Retirement

As a Field Manager on Via's Operations team, you are the force that keeps our services running ... Act as the operational bridge between city partners, drivers, and Via central teams to help bring ...

MOKA Coffee

MOKA - Operations Manager - Madison, WI

Madison, WI · On-site

$70K - $85K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Operational Management: * Lead the operational performance of 4-8 MOKA locations in the Madison market, depending on experience and ability. * Spend significant time in stores observing operations ...

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All JobsOperational JobsOperational Manager JobsOperational Manager Jobs in Madison, WI

Operational Manager information

See Madison, WI salary details

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$38

How much do operational manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for operational manager in Madison, WI is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operational manager, and why are they important?

To thrive as an Operational Manager, you need strong leadership, organizational, and analytical skills, typically supported by a bachelor's degree in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, project management software, and relevant certifications like PMP or Six Sigma is often required. Exceptional communication, problem-solving, and decision-making abilities help you lead teams and drive process improvements. These competencies are essential to ensure efficient operations, achieve business objectives, and foster a productive work environment.

How does an operational manager typically collaborate with other departments to drive organizational success?

Operational Managers play a key role in cross-departmental collaboration, regularly working with teams such as finance, HR, sales, and logistics to ensure seamless business operations. They often coordinate meetings to align departmental goals, troubleshoot workflow bottlenecks, and implement process improvements. Effective communication and strong project management skills are essential, as Operational Managers must balance diverse priorities and foster a culture of cooperation. This collaboration not only helps achieve company objectives but also supports continuous improvement across the organization.

What is the difference between Operational Manager vs Operations Supervisor?

AspectOperational ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, strategic planning, and overall operational efficiencyManages daily activities of a specific team or department, ensuring tasks are completed
Required CredentialsBachelor's degree in Business, Management, or related field; often requires experience in operationsHigh school diploma or equivalent; some roles prefer associate or bachelor's degree
Work EnvironmentOffice setting, cross-departmental collaborationOn-site, direct supervision of staff
Industry UsageCommon in manufacturing, logistics, retail, and service industriesTypically found in retail stores, warehouses, and hospitality sectors

Operational Managers focus on strategic oversight and managing multiple teams or departments, while Operations Supervisors handle day-to-day team supervision. Both roles are essential for smooth business operations but differ in scope and responsibilities.

What does an operational manager do?

An Operational Manager oversees the daily operations of a business or organization to ensure efficiency and effectiveness. Their responsibilities include managing staff, optimizing processes, implementing policies, and coordinating between different departments. They analyze performance data, solve operational problems, and work to improve productivity and quality. Operational Managers play a key role in achieving organizational goals by ensuring that all resources are used efficiently.

How much should an operational manager be paid?

The average salary for an operational manager varies by industry and experience but typically ranges from $70,000 to $120,000 annually. Factors such as location, company size, and certifications can influence compensation levels.

What cities near Madison, WI are hiring for Operational Manager jobs?

Cities near Madison, WI with the most Operational Manager job openings:

Operational Manager jobs near you
Infographic showing various Operational Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,602 per year, or $22.4 per hour.

Plumbing Operations Manager

Benjamin Franklin Plumbing of West Madison

Verona, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Plumbing Operations Manager
Benjamin Franklin Plumbing of West Madison | Verona, WI
Full-time |  base + performance bonus

WHY JOIN US
Benjamin Franklin Plumbing is a nationally recognized brand built on a simple promise: if we're late, you don't pay. We're a customer service company that happens to do plumbing, backed by the Punctual Plumber Promise, our Service & Repair Guarantee, a 20-year Whole House Re-Piping Guarantee, and an Equipment & Fixture Guarantee that stand behind every job we do.
Our West Madison location is brand new. That means no inherited systems to untangle, no legacy headaches, and a real opportunity for the right person to build how this shop runs from the ground up, working directly with ownership. If you're the kind of person who likes turning a messy day into a tight schedule, who gets satisfaction from a well-run operation instead of the credit for it, and who wants in on a growing business at the ground floor, we want to talk to you.
WHAT YOU'LL DO

- Own day-to-day operations: dispatch and scheduling, technician routing, and keeping the calendar full and efficient
- Manage the ServiceTitan platform for job tracking, invoicing, and reporting; keep data clean so revenue reporting is accurate and on time
- Oversee the inbound call center relationship and monitor call quality, booking rates, and response times
- Manage vendor and supplier relationships (parts, uniforms, fleet maintenance, office) and keep the shop stocked and the vans road-ready
- Track and report core KPIs: revenue, close rate, average ticket, technician utilization, and customer satisfaction/review performance
- Support recruiting, onboarding, and scheduling for field technicians alongside ownership
- Coordinate with our payroll/HR provider on scheduling, PTO tracking, and new-hire paperwork
- Field and resolve customer escalations, making sure every one of our written guarantees is honored
- Build and maintain SOPs for daily operations as the team grows
- Support expense coding and day-to-day financial tracking
- Help execute local marketing and community outreach initiatives alongside ownership
WHAT WE'RE LOOKING FOR

- 3-5+ years of operations or office/business management experience, ideally in home services, trades, or another dispatch-heavy field service business (HVAC, electrical, plumbing, pest control, etc.)
- Experience with a field service management or dispatch platform (ServiceTitan experience a strong plus)
- Strong organizational skills and the ability to juggle scheduling, vendors, people, and paperwork without dropping the ball
- Comfortable in a startup environment: willing to build processes rather than just follow them, and to wear multiple hats while the team is small
- Clear, professional communicator who can defuse an upset customer and keep a technician crew on track
- Valid driver's license with a clean driving record
- Must pass a background check and drug screening
- Bachelor's degree preferred but not required; relevant experience will be weighed equally
COMPENSATION AND BENEFITS

- Base salary: fair-market-pay per year, depending on experience
- Performance bonus tied to revenue and operational KPI targets
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and paid holidays
- Direct mentorship from ownership and a real path to grow with the company as we scale to a second territory and additional crews
READY TO HELP BUILD SOMETHING FROM DAY ONE?

Apply today: https://benjamin-franklin-plumbing-of-west-madison.careerplug.com/jobs
Benjamin Franklin Plumbing of West Madison is an equal opportunity employer.