Operational Manager Jobs in Houston, TX (NOW HIRING)

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Functional Title: Program Manager Job Title: Manager III Agency: Health & Human Services Comm Department: BCP - Program Admin Posting Number: 19271 Closing Date: 08/05/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $5,425.33- $6,200.00 Pay Frequency: MonthlySalary Group: TEXAS-B-24 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 40% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: HOUSTON Job Location Address: 5425 POLK ST Other Locations: MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15
Brief Job Description:
The Health and Human Services Commission, Health and Independence Services, Blind Children's Program (BCP) Program Manager reports to the BCP Operational Manager. The Blind Children's Program supports children with vision impairments and their families in their efforts to receive the greatest benefit from school and other programs to be as independent as possible. Through the program, families receive services and information they need to develop successful futures for their children.
The Program Manager works under limited (or minimal) supervision, with considerable latitude for the use of initiative and independent judgment. This position provides highly advanced (senior level) programmatic support and supervises staff responsible for providing services to eligible children and families. Provides coaching and holds all staff accountable for essential job functions. Coordinates and completes human resources processes. The Program Manager assists in developing program policies, procedures and manual maintenance. The position evaluates budget requests from staff and expenditures for client services; and adjusts caseload budgets to ensure that budgeted funds are expended according to policy for area supervised. Coordinates and evaluates quality assurance activities; prepares reports and correspondence as assigned; represents area and program at community activities. The Program Manager provides guidance to employees in handling complex situations and issues related to the Blind Children's Program and may provide coverage to vacant caseloads. This position requires travel to support staff and business needs across the state. The position supports the Operational Manager in daily operations and all duties as assigned and may act on behalf of the Operational Manager. Performs related work as directed.
Essential Job Functions:

1. Manages direct service delivery of program staff with the authority to discipline, assign work, provide support for professional growth, and evaluate performance. Develops and evaluates budget requests, monitors budget expenditures, and adjusts as necessary. Responds to inquiries regarding program policies and services from staff, children and families. (35%)

1. Coordinates and completes human resources processes, hiring of new staff, approval of leave and collaboration with other HR support programs within HHS. (25%)

1. Maintains compliance, evaluates and creates BCVDDP Program Policy, Procedures and Quality Assurance. Makes recommendations for improvement of program operations based on identifying areas for change. (20%)

1. Coordinates and provides outreach, program and professional development to advance the program mission (15%)

1. Completes other job duties as assigned. (5%)

Knowledge, Skills and Abilities (KSAs):
Working knowledge of local, state, and federal laws related to rehabilitation and special education.
Considerable knowledge of principles of health and human services policy and planning.
Working knowledge of the principles of leadership and interaction with various leadership styles.
Considerable knowledge and experience in project management leadership.
Extensive knowledge in child growth and development.
Extensive knowledge in the psychological, social, pre-vocational issues faced by blind or visually impaired.
Extensive knowledge in counseling techniques as applied to children with disabilities.
Extensive knowledge in resources applicable to children with visual disabilities.
Extensive knowledge in caseload management by objectives.
Extensive knowledge in case documentation.
Knowledge of program management processes and techniques.
Skills in problem solving and conflict resolution.
Skill in managing multiple and competing priorities.
Skill in leadership, communication and public speaking.
Skill in developing, writing and editing program policy and procedures.
Skill in identifying measures or indicators of program and staff performance.
Ability to understand and effectively interpret agency and program rules, policies, and procedures.
Ability to communicate effectively orally and in writing.
Ability to gather, assemble, correlate and analyze facts.
Ability to demonstrate strong organizational skills; prioritize workload. Ability to work independently with minimal supervision, demonstrate strong leadership and interpersonal skills as well as work well with all levels of staff and maintains effective working relationships.
Ability to establish and maintain positive relationships with external partners, individuals and groups with diverse needs and priorities.
Ability to convene and lead groups.
Skill in the use of computer software-Microsoft Outlook, Word, Excel, and Power Point and electronic case documentation system.
Registrations, Licensure Requirements or Certifications:
NA
Initial Screening Criteria:
Initial Criteria

• Bachelor's degree
• 2 years of supervisory or team lead experience
• 3 years of experience providing case management
• 2 years experience working with individuals with disabilities

Preferred Criteria

• Master's Degree
• 5 years of experience providing case management.
• 1 year of experience in program development
• 1 year of experience working with individuals with vision impairments

Additional Information
Applications must be complete and grammar will also be assessed. Interviewee selection is based on applicant demonstrating a clear match to all initial criteria and preference is given to those applicants matching the majority of preferred criteria. Applicants must complete an assessment upon submission of their application. Interview selection will be based upon a combination of a clear match to the criteria and the assessment responses.
SALARY NOTE: The posted salary range reflects the minimum and maximum allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.