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Operational Key Account Manager Jobs in Springfield, IL

Troxell

Personal Lines Account Manager

Springfield, IL · On-site

$20 - $25/hr

About the Role The Account Manager will coordinate the processing of new and renewal personal lines ... Must demonstrate competence in computer and office equipment operations. Experience with MS Office ...

Big I Illinois

Personal Lines Account Manager

Springfield, IL · On-site

$44K - $60K/yr

About the Role The Account Manager will coordinate the processing of new and renewal personal lines ... operations. Experience with MS Office products (Word and Excel) and the Internet are highly ...

NTT America

Sr Client Manager

Springfield, IL · On-site

Develop trusted advisor relationships with key client stakeholders, including executive decision ... address operational, technology, and growth objectives. * Proactively manage account health ...

Connection

Onboarding IAM - Ent

Springfield, IL · On-site +1

$22.28 - $27.85/hr

Responsibilities The Onboarding Inside Account Manager (OBIAM) is more than a sales training role ... key resource for both customers and teammates. * Coordinate activities across Sales, Operations ...

Encore Technologies

Account Executive

Springfield, IL · On-site

Our Enterprise Output Management division is looking to add an Account Executive to the team. Our ... Known for honesty, self-motivation, and hard work, our people are key to our reputation. Join us ...

LRS

Account Executive

Springfield, IL

Our Enterprise Output Management division is looking to add an Account Executive to the team. Our ... Known for honesty, self-motivation, and hard work, our people are key to our reputation. Join us ...

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All JobsOperational Key Account JobsOperational Key Account Manager JobsOperational Key Account Manager Jobs in Springfield, IL

Operational Key Account Manager information

See Springfield, IL salary details

$39.6K

$91.7K

$138.3K

How much do operational key account manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for operational key account manager in Springfield, IL is $91,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,400.00 and $110,000.00 per year, depending on experience, location, and employer.

What is the difference between Operational Key Account Manager vs Customer Success Manager?

AspectOperational Key Account ManagerCustomer Success Manager
Primary FocusManaging key client accounts, sales growth, and account profitabilityEnsuring customer satisfaction, retention, and product adoption
Work EnvironmentSales-driven, client-facing, often in B2B industriesCustomer-centric, support and relationship management roles
Required SkillsSales, negotiation, account management, industry knowledgeCommunication, problem-solving, customer relationship skills
CertificationsOften sales or industry-specific certificationsCustomer service or success certifications (e.g., CCS, CSPO)

The Operational Key Account Manager primarily focuses on managing key client accounts to drive sales and profitability, while the Customer Success Manager emphasizes maintaining customer satisfaction and retention. Both roles require strong relationship skills but differ in their core objectives and daily activities.

How much do operational key account managers get paid?

Operational Key Account Managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses and benefits, especially in roles requiring strong negotiation and relationship management skills.

What is an operational key account manager?

An operational key account manager is responsible for managing and developing relationships with a company's most important clients, ensuring their needs are met and contracts are fulfilled. They coordinate internal teams, analyze account performance, and implement strategies to maximize customer satisfaction and revenue growth. Strong communication, negotiation skills, and familiarity with CRM tools are essential for this role.

What cities near Springfield, IL are hiring for Operational Key Account Manager jobs?

Cities near Springfield, IL with the most Operational Key Account Manager job openings:

Operational Key Account Manager jobs near you
Infographic showing various Operational Key Account Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $91,740 per year, or $44.1 per hour.

Personal Lines Account Manager

Springfield, IL • On-site

Troxell
Insurance Services • 51 - 200 employees
Learn more about Troxellexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

About Us
Top trusted risk advisor and solution provider for personal and business insurance where we work together to create the ultimate experience. We educate, advocate, and protect our people. We safeguard your future. We win by protecting people.
About the Role
The Account Manager will coordinate the processing of new and renewal personal lines business, including the review and assessment of client coverage proposals and packages for adequacy, completeness, and accuracy. Also provides guidance, assistance, and follow-up in all aspects of customer service requests from management, producers, or clients.
What You’ll Be Doing (Essential Responsibilities)
  • Conduct detailed reviews of renewal policies for accuracy in rating, coverage, completeness, and signatures; coordinate electronic input of transactions, orders policy changes and cancellations; and ensure documents are delivered/mailed to apppropriate parties.
  • Prepare marketing information including coverage and costing comparisons, risk and loss analysis, or rating differences from carrier underwriting and marketing information files for use by producers and clients. May sell existing client’s additional or expanded coverage, as well as amended policies, upon request.
  • Prepare quotations for producers and clients and assist producers in answering questions about policy applications and likelihood of acceptance.
  • Maintain extensive contact in person, by phone and mail (electronic/postal), with carriers, producers, clients, and regulatory agencies to facilitate appropriate and comprehensive product customer service.
  • Maintain electronic and/or paper files in an orderly, timely manner. Contribute to a suspense system to ensure follow-up on outstanding or pending business matters.
  • Prepare/request insurance documents including binders, certificates, property schedules, and identification cards.
  • Perform a variety of account management support functions such as handling payment requests and updating information from clients.
  • Perform special projects at management’s request.
You Will Succeed by:
Working Together. Collaborative | Inclusive | Open Communication
Creating WOW. Professional | Consistent | Passionate
Earning Trust. Positive | Empathy | Respect
Embracing Innovation. Proactive | Problem solvers | Openminded
What You’ll Bring to Us
  • High School Graduate or GED required. Advanced training at technical, business, or college level is highly desired.
  • 1+ years of P amp;C insurance experience is strongly preferred
  • Sales background is a plus, but this is not a direct sales role
  • Active Property amp; Casualty License at hire. Must maintain license during employment.
  • Excellent written and verbal communication skills and enjoy working with people in a high-volume customer service environment.
  • Ability to be highly organized, yet flexible in dealing with shifting priorities, fluctuating workloads, and evolving procedures.
  • Ability to read and interpret complex industry documents such as policy limitations, underwriting standards, and procedures/policy manuals, and apply within prescribed routines and practices.
  • Ability to thoroughly analyze product information, and make timely and practical recommendations to managers, producers, and clients.
  • Ability to work independently with limited supervision, while maintaining positive staff relationships within a teamwork environment.
  • Must demonstrate competence in computer and office equipment operations. Experience with MS Office products (Word and Excel) and the Internet are highly desirable.
  • Exceptions to qualifications may be made for candidates with strong backgrounds in similar roles .
What We Need from You
  • Full-time
  • Hours are 8:00 am to 4:30 pm
  • This position is eligible for hybrid work
  • Travel: None
The Fine Print
  • Work is typically performed in a standard office setting with no travel required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • May be required to work more hours than normally expected during a regular workweek.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TROXELL is an Equal Opportunity Employer and offers a competitive salary with a comprehensive benefit package including Medical, Dental, Vision, Flexible Spending, Employer Paid Life Insurance, Short Term and Long Term Disability, 401(k) with Employer match, Paid Time Off, and Continuing Education.

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