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Operational Director Jobs in Springfield, MA (NOW HIRING)

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Operational Director information

See Springfield, MA salary details

$34.4K

$108.8K

$181.4K

How much do operational director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for operational director in Springfield, MA is $108,828.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,300.00 and $136,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by operational directors when aligning cross-departmental teams?

Operational Directors frequently encounter challenges in ensuring that different departments, such as finance, HR, and production, work toward unified goals. Miscommunication, varying priorities, and siloed workflows can create obstacles. Successful Operational Directors address these issues by fostering open communication channels, implementing regular cross-functional meetings, and utilizing data-driven performance metrics to align teams. Building strong relationships and a culture of collaboration are also key to overcoming these challenges.

What is an operational director?

Operational Directors are senior executives responsible for overseeing the day-to-day operations of an organization or a specific division. They develop and implement policies, manage budgets, streamline processes, and ensure that operational goals align with the company’s strategic objectives. Operational Directors often supervise department heads, monitor performance metrics, and drive efficiency improvements across the business. Their role is crucial in maintaining high productivity and supporting overall business growth.

What are the key skills and qualifications needed to thrive as an operational director, and why are they important?

To thrive as an Operational Director, you need strong leadership, strategic planning, and business management skills, typically supported by a relevant degree and extensive managerial experience. Familiarity with enterprise resource planning (ERP) systems, process optimization tools, and industry-specific certifications such as Six Sigma or PMP is often required. Exceptional communication, problem-solving, and decision-making abilities help drive organizational efficiency and motivate teams. These skills and qualifications are crucial for aligning operations with business objectives, ensuring smooth workflows, and achieving sustainable growth.
What are the most commonly searched types of Operational jobs in Springfield, MA? The most popular types of Operational jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Operational Director jobs? Cities near Springfield, MA with the most Operational Director job openings:
Operational Director jobs near you
Infographic showing various Operational Director job openings in Springfield, MA as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $108,828 per year, or $52.3 per hour.

Director of Laboratory Operations, Hartford Hospital

Hartford HealthCare at Home

Hartford, CT • On-site

Full-time

Re-posted 20 days ago

Job description

Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Hartford Hospital is one of the largest and most respected teaching hospitals in New England. We are a Level 1 Trauma Center that provides cutting-edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most advanced medical simulation training centers in the world. When hospitals cannot provide advanced care, expertise and new treatment options their patients require, they turn to us.
Position Summary:
The Director of Laboratory Services is responsible for the overall operations, leadership and administration of Hartford Hospital's laboratory assuring it is in compliance with Federal (CLIA) and State regulatory requirements and accreditation standards such as Joint Commission and American College of Pathologists. The Director will utilize a quality system approach focusing on providing accurate, reliable and timely test services.
Key Accountabilities:
  • Develops policies and procedures which are customer, patient, client and staff centric; plans and implements services which efficiently utilizes resources within budgetary constraints while supporting the commitment to high quality patient care
  • Leads and directs the development and communication of effective growth strategies and processes, manages changes or shifts in organization from current state to future state in a manner that minimizes resistance and maximizes engagement
  • Collaborates with external workgroups and consults with peers and colleagues to define laboratory standards and translates them into useable applications and/or care patterns. Through negotiation with peers and colleagues develops mutually workable solutions in order to ensure consistency and continuity of functional application across the organization and systems
  • Proactively addresses and provide solutions for physician issues. Collaborates with Pathology and Medical Directors as a dyad partnership to deliver quality laboratory services
  • Reviews and evaluate the laboratory's quality assessment plan, indicators and monitor. Ensures that the physical and environmental conditions of the laboratory are adequate and appropriate for the testing performed, protect the integrity of the specimen and the laboratory personnel while delivering high quality test results in a timely manner
  • Develops a department budget which seeks ways to control or lower cost while achieving overall quality and service goals. Establishes operational standards for cost control and works collaborative with revenue cycle to ensure accurate billing processes
  • Ensures adequate staffing, and all staff competencies are current by means of valid certification or competency reviews. Serves as a role model to staff by continuously demonstrating Hartford HealthCare core values, creating employee ownership for their careers and success, and providing staff with positive and actionable feedback

Qualifications:
  • Bachelor's degree in Medical Technology, Chemical, Physical, or Biological Science is required
  • Six plus years of progressive operations experience in a clinical laboratory environment is required
  • Three plus years of clinical laboratory management experience is required
  • ASCP certification or meeting criteria for certification is required. MT(ASCP) is preferred
  • Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
  • Strong leadership and communication skills, with the ability to build relationships with peers and leadership
  • Demonstrated ability to bring exceptional business acumen and creativity to the management of the lab
  • Demonstrated ability to function as a strong member of highly motivated and integrated leadership and operations teams
  • Demonstrated ability to recruit, develop, and lead a high performing team and build and maintain a positive and energetic culture within an organization
  • Effective verbal and written communications skills; strong presentation skills
  • Excellent analytical skills and ability to manage for results
  • Demonstrated ability to develop short and long term operational and strategic plans
  • Expert level of knowledge of laboratory service operations
  • Knowledge of Sunquest and EPIC is a plus, but not required
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Hartford HealthCare at Home logo

About Hartford HealthCare at Home

Sourced by ZipRecruiter

Hartford HealthCare at Home, based in Wethersfield, Connecticut, US, is a premier provider in the healthcare industry, specifically in home-based care services. Their official website can be accessed at hartfordhealthcareathome.org. They offer a wide range of services including nursing, physical therapy, occupational therapy, speech therapy, social work, and home health aid. The company was established with the mission to enhance the capability of people to achieve optimal health and wellbeing through its home care services. They maintain a patient-centric approach and belief in making a real difference in people's lives. As an integral part of Hartford HealthCare, they share the vision to be “most trusted for personalized coordinated care”.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Wethersfield, CT, US

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