We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ... Monitor and optimize KPIs, SLAs, and operational policies for peak performance. * Set and manage ...
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We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ... Monitor and optimize KPIs, SLAs, and operational policies for peak performance. * Set and manage ...
Operations Director
Wichita, KS · On-site
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ... Monitor and optimize KPIs, SLAs, and operational policies for peak performance. * Set and manage ...
Operations Director
Wichita, KS · On-site
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ... Monitor and optimize KPIs, SLAs, and operational policies for peak performance. * Set and manage ...
Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes. * Introduce ... Monitor and optimize KPIs, SLAs, and operational policies for peak performance. * Set and manage ...
Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes. * Introduce ... Monitor and optimize KPIs, SLAs, and operational policies for peak performance. * Set and manage ...
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ... Monitor and optimize KPIs, SLAs, and operational policies for peak performance. * Set and manage ...
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of ... Monitor and optimize KPIs, SLAs, and operational policies for peak performance. * Set and manage ...
Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes. * Introduce ... Monitor and optimize KPIs, SLAs, and operational policies for peak performance. * Set and manage ...
Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes. * Introduce ... Monitor and optimize KPIs, SLAs, and operational policies for peak performance. * Set and manage ...
The Plant Operations Director is responsible for ensuring the retirement community is safe and well-maintained for the residents, employees, visitors and the public. Plant Operations Director is ...
The Plant Operations Director is responsible for ensuring the retirement community is safe and well-maintained for the residents, employees, visitors and the public. Plant Operations Director is ...
The Plant Operations Director is responsible for ensuring the retirement community is safe and well-maintained for the residents, employees, visitors and the public. Plant Operations Director is ...
The Plant Operations Director is responsible for ensuring the retirement community is safe and well-maintained for the residents, employees, visitors and the public. Plant Operations Director is ...
The Plant Operations Director is responsible for ensuring the retirement community is safe and well-maintained for the residents, employees, visitors and the public. Plant Operations Director is ...
The Plant Operations Director is responsible for ensuring the retirement community is safe and well-maintained for the residents, employees, visitors and the public. Plant Operations Director is ...
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
MEP Operations Director
Kansas City, KS · On-site
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
MEP Operations Director
Kansas City, KS · On-site
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
MEP Operations Director
Kansas City, KS · On-site
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
MEP Operations Director
Kansas City, KS · On-site
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
MEP Operations Director
Kansas City, KS · On-site
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
MEP Operations Director
Kansas City, KS · On-site
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
CSA Operations Director
Kansas City, KS · On-site
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
CSA Operations Director
Kansas City, KS · On-site
Reports to and receives strategic project (P&L) guidance from the assigned Vice President of Strategic Operations. * Receives functional and technical guidance from the Director of Project Services.
Operational Director information
See Kansas salary details
$30.3K - $42.1K
4% of jobs
$42.1K - $53.9K
8% of jobs
$53.9K - $65.7K
11% of jobs
$67.6K is the 25th percentile. Wages below this are outliers.
$65.7K - $77.5K
12% of jobs
$77.5K - $89.3K
14% of jobs
The median wage is $90.9K / yr.
$89.3K - $101.1K
12% of jobs
$101.1K - $112.9K
13% of jobs
$115.8K is the 75th percentile. Wages above this are outliers.
$112.9K - $124.7K
9% of jobs
$124.7K - $136.5K
9% of jobs
$136.5K - $148.3K
5% of jobs
$148.3K - $160.1K
3% of jobs
$30.3K
$96K
$160.1K
How much do operational director jobs pay per year?
As of May 30, 2026, the average yearly pay for operational director in Kansas is $96,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $120,800.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Operational Director, and why are they important?
To thrive as an Operational Director, you need strong leadership, strategic planning, and business management skills, typically supported by a relevant degree and extensive managerial experience. Familiarity with enterprise resource planning (ERP) systems, process optimization tools, and industry-specific certifications such as Six Sigma or PMP is often required. Exceptional communication, problem-solving, and decision-making abilities help drive organizational efficiency and motivate teams. These skills and qualifications are crucial for aligning operations with business objectives, ensuring smooth workflows, and achieving sustainable growth.
What are some common challenges faced by Operational Directors when aligning cross-departmental teams?
Operational Directors frequently encounter challenges in ensuring that different departments, such as finance, HR, and production, work toward unified goals. Miscommunication, varying priorities, and siloed workflows can create obstacles. Successful Operational Directors address these issues by fostering open communication channels, implementing regular cross-functional meetings, and utilizing data-driven performance metrics to align teams. Building strong relationships and a culture of collaboration are also key to overcoming these challenges.
What are Operational Directors?
Operational Directors are senior executives responsible for overseeing the day-to-day operations of an organization or a specific division. They develop and implement policies, manage budgets, streamline processes, and ensure that operational goals align with the company’s strategic objectives. Operational Directors often supervise department heads, monitor performance metrics, and drive efficiency improvements across the business. Their role is crucial in maintaining high productivity and supporting overall business growth.
What are the most commonly searched types of Operational jobs in Kansas? The most popular types of Operational jobs in Kansas are:
What cities in Kansas are hiring for Operational Director jobs? Cities in Kansas with the most Operational Director job openings:
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a dynamic Operations Director to lead our Wichita site into its next chapter of success. This is not your typical call center leadership role. If you’ve run a hotel, managed multiple restaurants, overseen a busy construction site, or directed operations in a high-volume service environment, we want to hear from you.
We’re looking for a proven leader who thrives on building high-performing teams, managing complex operations, and delivering exceptional customer experiences no matter the industry.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Lead, mentor, and motivate managers, supervisors, and frontline staff to consistently exceed operational targets.
- Oversee budgets, P&L, and resource allocation to maximize site performance and profitability.
- Champion a culture of accountability, collaboration, and service excellence.
- Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes.
- Introduce and manage process improvements that boost productivity and elevate the customer experience.
- Build and maintain strong relationships with clients, stakeholders, and community partners.
- Manage quality assurance, productivity metrics, and workforce planning.
- Design and execute strategic sales initiatives aligned with company goals.
- Monitor and optimize KPIs, SLAs, and operational policies for peak performance.
- Set and manage sales forecasts and performance objectives.
- Establish best practices to maintain market competitiveness.
- Develop strategies to ensure outstanding customer satisfaction across all interactions.
- Conduct market research and competitor benchmarking to guide operational decisions.
- Prepare performance reports and analyze sales trends to drive continuous improvement.
- Foster a high-performance, engaged, and motivated team environment.
- Oversee payroll accuracy and timely processing.
- Manage building operations, including maintenance and site security.
- Partner with corporate leadership to deliver strategic initiatives.
- Perform additional duties as required.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Proven senior leadership experience in BPO (preferred), or in hospitality, retail, construction, logistics, manufacturing, or other large-scale operational environments.
- Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings.
- Strong commercial and financial acumen, including P&L management.
- Exceptional communication, decision-making, and problem-solving abilities.
- Skilled at navigating change and adapting strategies to drive growth and performance.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US