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Operational Associate Jobs in Toronto, ON (NOW HIRING)

ABL Employment

Loans Operations

Toronto, ON · On-site

CA$50K - CA$55K/yr

... associate to join our team - we have an immediate vacancy. This role is the operational liaison between our clients and our client management team, ensuring exceptional service for our customers.

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Operational Associate information

What is an operational associate?

Operational Associates are professionals who support the day-to-day activities of a business or organization. They help ensure that processes run smoothly by handling administrative tasks, coordinating between departments, and assisting with project management. Their responsibilities may include data entry, process improvement, scheduling, and reporting. Operational Associates play a key role in maintaining efficiency and supporting overall business operations.

What are the key skills and qualifications needed to thrive as an operational associate?

To thrive as an Operational Associate, you need strong organizational abilities, analytical thinking, and a background in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, Microsoft Excel, and workflow management tools is often required. Attention to detail, effective communication, and problem-solving skills help individuals excel in supporting daily operations and cross-functional teams. These skills ensure efficient processes, minimize errors, and contribute to the overall productivity and success of the organization.

What are some common challenges operational associates face when managing multiple priorities, and how are they typically addressed?

Operational Associates often juggle several tasks simultaneously, such as coordinating logistics, monitoring workflows, and handling administrative duties. One common challenge is balancing urgent requests with ongoing projects, which requires strong organizational skills and effective time management. Many companies provide training in prioritization and use project management tools to help Operational Associates stay on track. Regular communication with team members and supervisors also helps ensure that tasks are delegated appropriately and deadlines are met.

What are the most commonly searched types of Operational jobs in Toronto, ON?

The most popular types of Operational jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Operational Associate jobs?

Cities near Toronto, ON with the most Operational Associate job openings:

Operational Associate jobs near you

Associate Manager, Risk and Operations

EQ Bank | Canada's Challenger Bank

Toronto, ON • On-site

Full-time

Re-posted 18 days ago

Job description

Purpose of the Job:
The Associate Manager, Risk and Operations, supports the execution of risk management, operational processes and product-related activities within the Reverse Mortgage team reporting directly to the Senior Manager, Risk and Operations. The role focuses on implementing established procedures, supporting day-to-day operations, and contributing to risk monitoring and continuous improvement initiatives.
 
The Associate Manager works closely with cross-functional partners (Credit Risk, Operational Risk, Legal and Compliance, and Strategy) to ensure adherence to policies, regulatory requirements, and internal standards, while supporting efficient and consistent delivery of business operations. 
Main Responsibilities:

Team and Operational Support:
Support day-to-day team operations, including daily tasks, monthly and quarterly reporting
Support in the development of risk strategy for the reverse mortgage business, including 
forecasting, key insights, recommendations and planning
Drive projects and initiatives with internal stakeholders, often independently, and operate 
within our risk appetite, regulatory guardrails and internal policies
Support all testing, including UAT and BVT support for changes


Risk, Controls and Regulatory support:
Support the implementation and execution of risk and control frameworks within the business 
unit
Identify operational risks, control gaps or weaknesses and process inefficiencies
Participate in root cause analysis and support development of mitigation actions
Maintain documentation of processes, controls, and standard operating procedures.
Support AML, fraud, privacy and regulatory assessments as required
Assist in regulatory change management activities, including testing and documentation

Credit and Portfolio Monitoring:
Assist in monitoring portfolio trends, including exceptions trends, Key Risk Indicators, and 
default
Prepare periodic reports and dashboards to support decision-making
Escalate emerging risks or unusual trends to management
Support regulatory activities such as reporting, re-appraisal process, and portfolio monitorin

Knowledge/Skill Requirements: 
A University degree in Business/Finance preferred
A minimum of five years' experience in a Canadian financial institution.
A minimum of three to five years in a related role pertaining to residential mortgage or reverse 
mortgage origination (underwriting and operational). 
Sound understanding of banking products in Canada
Understanding of the related regulatory requirements (OSFII B20, AML/ATF)
PC skills including Microsoft Outlook, Word, Excel, Power Point, related applications and other 
software applications used within the organization.
Excellent organizational skills and ability to complete responsibilities in a busy and time-sensitive 
environment. 
Strong analytical skills.
Strong verbal and written communication skills.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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