Operational Assistant Jobs in Lawrence, MA (NOW HIRING)

POSITION SUMMARY

The Assistant Branch Manager partners closely with the Branch Service Officer to drive branch performance, ensure operational excellence, and deliver exceptional customer experience. This role is responsible for supervising daily branch activities, coaching and developing staff, supporting sales and relationship-building efforts, and ensuring compliance with bank policies and regulatory requirements.

The ideal candidate is a proven leader who thrives in a fast-paced environment, enjoys developing employees, excels at building customer relationships, and is committed to operational integrity. The Assistant Branch Manager assumes responsibility for branch operations whenever the Branch Service Officer is unavailable.

ESSENTIAL FUNCTIONS AND RESPONSIBILTIES

Branch Operations & Compliance

• Assist in managing the daily operations of the branch to ensure efficient and effective delivery of service.
• Maintain responsibility for branch security, compliance, internal controls, and operational procedures.
• Support scheduling, workflow management, and delegation of responsibilities to branch staff.
• Oversee cash management activities, including vault maintenance, balancing, cash ordering, negotiable items, outage resolution, fraud prevention, and operational error management.
• Ensure adherence to all bank security procedures and maintain proper functioning of security and safety systems.
• Maintain accurate records and controls supporting branch transactions and operations.
• Assist with internal and external audits, regulatory examinations, and corrective action planning.
• Ensure satisfactory audit performance and operational soundness.
• Resolve operational and customer service issues promptly and professionally.
• Serve as backup for branch staff functions as needed.
• Perform branch opening and closing responsibilities.
• Maintain compliance with all applicable banking regulations, including Bank Secrecy Act (BSA) requirements and annual compliance training.

Customer Service & Business Development

• Serve as a role model for service excellence and relationship banking.
• Maintain expert knowledge of Reading Cooperative Bank products and services.
• Open consumer and business deposit accounts and assist customers with a wide range of banking needs.
• Identify customer needs and recommend appropriate banking solutions.
• Promote and cross-sell products and services that enhance customers' financial relationships with the bank.
• Resolve customer concerns and inquiries with professionalism and urgency.
• Coach team members on customer engagement, referral generation, and sales effectiveness.
• Support branch sales initiatives and contribute to achieving branch performance goals.

Leadership & Team Development

• Assist in leading, motivating, and developing branch staff.
• Provide ongoing coaching, feedback, and support to enhance employee performance.
• Help establish and track branch goals in partnership with the Branch Service Officer.
• Train and mentor employees on policies, procedures, customer service, and operational excellence.
• Assist in the preparation of employee performance reviews.
• Foster a positive, collaborative, and results-oriented team environment.
• Support employees with complex transactions, customer concerns, and problem resolution.
• Demonstrate initiative, sound judgment, and effective decision-making.
• Partner effectively with departments across the bank to support organizational goals.
• Adapt quickly to changing business needs and priorities.

Community Engagement

• Represent Reading Cooperative Bank within the community.
• Participate in local organizations, networking groups, business events, and community activities.
• Develop relationships that enhance the bank's visibility and support business growth opportunities.

REQUIREMENTS (Knowledge, Skills, Abilities and Education and/or Experience)

Knowledge, Skills & Abilities 

• Excellent customer service and interpersonal skills.
• Strong sales and business development abilities.
• Demonstrated leadership, coaching, and team development skills.
• Strong organizational skills and exceptional attention to detail.
• Excellent time management and follow-through.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Strong critical thinking, problem-solving, and decision-making capabilities.
• Ability to work independently while fostering teamwork and collaboration.
• High degree of professionalism, integrity, dependability, and accountability.

Education & Experience

• Bachelor's degree preferred.
• Minimum of 3 years of banking experience required.
• 2+ years of supervisory or leadership experience preferred.
• Familiarity with local markets and communities, strongly preferred.
• Proven success in customer service, relationship building, and sales.
• Bilingual skills (English and Spanish) preferred.

Benefits

We offer a comprehensive and competitive benefits package designed to support the well-being of our employees, including:

• Choice of medical plans
• Dental and vision coverage
• Flexible spending accounts (FSA)
• Disability insurance
• 401(k) retirement plan

Additional benefits include:

• Employee Assistance Program (EAP)
• Generous paid time off
• Interest-free emergency loan program (up to $1,000, subject to program guidelines)
• Tuition assistance (available to full-time and part-time employees)

Compensation 

The posted salary range reflects the base compensation we reasonably and in good faith expect to offer for this position at the time of posting.

Actual compensation may vary based on factors such as education, experience, skills, certifications, internal equity, and geographic location. This position may also be eligible for additional compensation, such as bonuses or incentives, where applicable.

Reading Cooperative Bank is an equal opportunity employer committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind and make all employment decisions without regard to race, color, religion, sex, pregnancy or pregnancy-related conditions, age, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, Massachusetts, or local law.

This policy applies to all aspects of employment, including recruiting, hiring, compensation, promotion, benefits, training, and termination.