Advanced proficiency in operational analytics, mathematical modelling, and spreadsheet manipulation, with the ability to translate complex data into actionable business outcomes for non-technical ...
Advanced proficiency in operational analytics, mathematical modelling, and spreadsheet manipulation, with the ability to translate complex data into actionable business outcomes for non-technical ...
Sales Operations Analyst
Toronto, ON · Remote
Develop sales assets, reporting, and operational tools that improve sales productivity and customer ... Analytics & Reporting * Build and maintain dashboards, reports, and analyses that track key sales ...
Sales Operations Analyst
Toronto, ON · Remote
Develop sales assets, reporting, and operational tools that improve sales productivity and customer ... Analytics & Reporting * Build and maintain dashboards, reports, and analyses that track key sales ...
Sr. Revenue Operations Analyst
Toronto, ON · On-site
CA$105K - CA$120K/yr
Maintain a current operational knowledge base covering configurations, workflows, and process changes Reporting & Analytics * Design, build, and maintain reports and dashboards in Salesforce and ...
Quick apply
Sr. Revenue Operations Analyst
Toronto, ON · On-site
CA$105K - CA$120K/yr
Maintain a current operational knowledge base covering configurations, workflows, and process changes Reporting & Analytics * Design, build, and maintain reports and dashboards in Salesforce and ...
Perform data analysis using various mediums i.e. excel, clearview, SAS, etc. * Work on the floor, understand movement of produce, waste, inventory control Why work for us? * Flexible scheduling
Quick apply
Perform data analysis using various mediums i.e. excel, clearview, SAS, etc. * Work on the floor, understand movement of produce, waste, inventory control Why work for us? * Flexible scheduling
Sales Operations Analyst
Toronto, ON · Remote
Develop sales assets, reporting, and operational tools that improve sales productivity and customer ... Analytics & Reporting * Build and maintain dashboards, reports, and analyses that track key sales ...
Sales Operations Analyst
Toronto, ON · Remote
Develop sales assets, reporting, and operational tools that improve sales productivity and customer ... Analytics & Reporting * Build and maintain dashboards, reports, and analyses that track key sales ...
Advanced proficiency in operational analytics, mathematical modelling, and spreadsheet manipulation, with the ability to translate complex data into actionable business outcomes for non-technical ...
Advanced proficiency in operational analytics, mathematical modelling, and spreadsheet manipulation, with the ability to translate complex data into actionable business outcomes for non-technical ...
North American Operations Customer Solution Specialist Job Details | Purolator
Mississauga, ON · On-site
Responsibilities Customer Experience Analysis & Continuous Improvement Analyze operational and customer-specific data to identify opportunities to improve customer experience and operational ...
North American Operations Customer Solution Specialist Job Details | Purolator
Mississauga, ON · On-site
Responsibilities Customer Experience Analysis & Continuous Improvement Analyze operational and customer-specific data to identify opportunities to improve customer experience and operational ...
North American Operations Customer Solution Specialist Job Details | Purolator
Mississauga, ON · On-site
Analyze operational and customer-specific data to identify opportunities to improve customer experience and operational performance. * Investigate service trends, customer concerns, and operational ...
North American Operations Customer Solution Specialist Job Details | Purolator
Mississauga, ON · On-site
Analyze operational and customer-specific data to identify opportunities to improve customer experience and operational performance. * Investigate service trends, customer concerns, and operational ...
Sales Operations Analyst
Waterloo, ON · On-site
CA$74K - CA$100K/yr
Strong analytical skills, business acumen, and a passion for operational excellence will be key to success. What You'll Do * Identify bottlenecks and inefficiencies in the sales process and recommend ...
Sales Operations Analyst
Waterloo, ON · On-site
CA$74K - CA$100K/yr
Strong analytical skills, business acumen, and a passion for operational excellence will be key to success. What You'll Do * Identify bottlenecks and inefficiencies in the sales process and recommend ...
Perform administrative and operational duties during periods of low live activity, including ... Analytical mindset with the ability to reproduce technical issues and communicate findings ...
Perform administrative and operational duties during periods of low live activity, including ... Analytical mindset with the ability to reproduce technical issues and communicate findings ...
Systems Operations Analyst
Toronto, ON · On-site
Perform administrative and operational duties during periods of low live activity, including ... Analytical mindset with the ability to reproduce technical issues and communicate findings ...
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Systems Operations Analyst
Toronto, ON · On-site
Perform administrative and operational duties during periods of low live activity, including ... Analytical mindset with the ability to reproduce technical issues and communicate findings ...
Sr. Sales Operations Manager
Toronto, ON · On-site
Drive adoption of digital tools and analytics to improve partner experience and operational transparency. Cross-Functional Collaboration: Act as the primary interface between commercial teams, supply ...
Sr. Sales Operations Manager
Toronto, ON · On-site
Drive adoption of digital tools and analytics to improve partner experience and operational transparency. Cross-Functional Collaboration: Act as the primary interface between commercial teams, supply ...
Meter Operations Analyst
Toronto, ON · On-site
The Meter Operations Analyst supports the execution and monitoring of meter-related operational ... Review, prioritize, and manage meter-related service tickets and operational work requests.
Meter Operations Analyst
Toronto, ON · On-site
The Meter Operations Analyst supports the execution and monitoring of meter-related operational ... Review, prioritize, and manage meter-related service tickets and operational work requests.
Staples Canada is looking for a Security Operations Analyst who will report to the Sr. Director, Cybersecurity. In this role, you will act as an escalation point for alerts and investigations triaged ...
Staples Canada is looking for a Security Operations Analyst who will report to the Sr. Director, Cybersecurity. In this role, you will act as an escalation point for alerts and investigations triaged ...
The Meter Operations Analyst supports the execution and monitoring of meter-related operational ... Review, prioritize, and manage meter-related service tickets and operational work requests.
The Meter Operations Analyst supports the execution and monitoring of meter-related operational ... Review, prioritize, and manage meter-related service tickets and operational work requests.
Operational Due Diligence Senior Analyst
Toronto, ON · On-site
CA$75K - CA$110K/yr
We currently have an opportunity for an Associate within our Operational Due Diligence (ODD) Team in Chicago, IL, Charlotte, NC or Toronto, Canada. You will work closely with other Associates and ...
Operational Due Diligence Senior Analyst
Toronto, ON · On-site
CA$75K - CA$110K/yr
We currently have an opportunity for an Associate within our Operational Due Diligence (ODD) Team in Chicago, IL, Charlotte, NC or Toronto, Canada. You will work closely with other Associates and ...
Revenue Operations Analyst
Etobicoke, ON · On-site
Facilitate cross-functional projects and initiatives aimed at enhancing overall operational ... Deep expertise in ARR and retention analytics, with a strong understanding of renewals, churn ...
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Revenue Operations Analyst
Etobicoke, ON · On-site
Facilitate cross-functional projects and initiatives aimed at enhancing overall operational ... Deep expertise in ARR and retention analytics, with a strong understanding of renewals, churn ...
... Operations. The ideal candidate combines strong pharmaceutical domain expertise with experience managing analytics products, defining KPIs, translating business requirements into data solutions, and ...
... Operations. The ideal candidate combines strong pharmaceutical domain expertise with experience managing analytics products, defining KPIs, translating business requirements into data solutions, and ...
... operational solutions and actionable insights. You will work closely with Sales, Customer Success ... Reporting, Data Interpretation & Analysis: Leverage existing corporate reporting provided by the ...
... operational solutions and actionable insights. You will work closely with Sales, Customer Success ... Reporting, Data Interpretation & Analysis: Leverage existing corporate reporting provided by the ...
Financial Analyst Operations
Brampton, ON · On-site
You will play a key role in analyzing operational and financial performance, providing timely reporting, and supporting plant leadership in making data-driven decisions. You will work closely with ...
Quick apply
Financial Analyst Operations
Brampton, ON · On-site
You will play a key role in analyzing operational and financial performance, providing timely reporting, and supporting plant leadership in making data-driven decisions. You will work closely with ...
Operational Analytics information
Is operation analyst a good career?
What types of teams or departments do Operational Analytics professionals typically collaborate with?
Operational Analytics professionals frequently work cross-functionally, collaborating with departments such as supply chain, finance, production, IT, and customer service. They often serve as a bridge between data teams and operational leaders, ensuring that insights are effectively implemented to drive process improvements. This collaboration requires clear communication and a practical understanding of various business functions, making the role ideal for those who enjoy teamwork and tangible business impact. These interactions can offer excellent networking opportunities and help build a comprehensive understanding of the organization's operations, supporting both immediate project success and long-term career growth.
What jobs pay $500,000 a year in the US?
What is an Operational Analytics job?
An Operational Analytics job focuses on using data to optimize business processes, improve efficiency, and drive decision-making. Professionals in this role analyze real-time and historical data to identify patterns, streamline operations, and enhance performance. They often work with cross-functional teams to implement data-driven strategies, leveraging tools like SQL, business intelligence software, and automation. The goal is to turn raw data into actionable insights that improve operational workflows and business outcomes.
What are the key skills and qualifications needed to thrive in the Operational Analytics position, and why are they important?
To excel in Operational Analytics, you need strong analytical abilities, a background in business operations or supply chain, and often a bachelor's degree in a related field such as business, engineering, or mathematics. Familiarity with data analytics tools like SQL, Excel, Tableau, or Python and certifications in data analytics or Lean Six Sigma are commonly required. Excellent problem-solving, communication, and collaboration skills help you translate data into actionable recommendations for cross-functional teams. These competencies enable you to drive operational improvements and informed decision-making within an organization.
What does an operational analyst do?
How much do operations analysts get paid?

TELUS rating
8.2
Based on 10 frontline employees who took The Breakroom Quiz
18th of 82 rated telecommunications companies
Job description
Our team and what we'll accomplish together
We are THE Tech Company to Watch in the healthcare industry.
As part of the TELUS Health family, the Workforce Management (WFM) team operates as a global Centre of Excellence, providing the analytical engine that optimizes workforce practices across our Payvider and Frontline Care portfolios. Reporting directly to the Payvider Director for Contact Centre Operations, you'll lead a geographically distributed team (primarily in Central America and India) that governs strategic forecasting, capacity modelling, and real-time support optimization for our Canadian Pharmacy, Collaborative Health (EMR), and Health Benefits Management operations.
In this highly visible role, you'll architect the strategic framework that aligns international analyst resources with multi-skill interval scheduling and real-time demands transforming workforce practices from reactive tools into proactive, AI-driven optimization solutions that enable our frontline teams to deliver best-in-class support to healthcare providers across Canada.
What you'll do
- Lead the development, governance, and optimization of national contact centre scheduling functions, forecasting practices, and long-term capacity planning matrices that balance financial performance with employee experience
- Champion the effective optimization and operational advancement of your modern workforce management platform ecosystem, including transitions toward cloud platforms, NICE IEX, and associated predictive analytic tools
- Turn complex interval data, shrinkage tracking, and supply-demand imbalances into clear, executive-level reports and proactive operational recommendations that drive data-driven decision-making across the organization
- Directly lead, mentor, and build capability within your specialized team of workforce analysts, embedding a culture of analytical accountability, process excellence, and strategic agility
- Actively explore and deploy automated software tracking and emerging technologies to move workforce models from traditional frameworks to strategic optimization engines powered by AI and machine learning
- Partner closely with frontline Operations Managers, Strategy & Enablement teams, and People & Culture business partners to provide data-driven workforce insights, mitigate staffing bottlenecks, align global forecasting capabilities with strategic initiatives, and support specialized scheduling needs
What you bring
- Bachelor's degree in Business, Finance, Operations Management, Mathematics, or a related field, or an equivalent combination of education and experience
- Minimum 5 years of progressive leadership experience directly specialized in workforce management, operational capacity planning, or supply chain modelling within a large-scale contact centre environment (200+ seat deployments)
- Expert-level, hands-on administrative and governance knowledge of major enterprise WFM product suites, with specific emphasis on NICE IEX and related forecasting tools
- Advanced proficiency in operational analytics, mathematical modelling, and spreadsheet manipulation, with the ability to translate complex data into actionable business outcomes for non-technical partners
- Proven success guiding analytical teams through technological or procedural transitions, converting legacy/traditional scheduling setups into optimized, centralized programs
- Exceptional communication and interpersonal skills, with the agility to maintain alignment across operations in high-pressure situations or under tight deadlines
Great-to-haves
- Familiarity or hands-on exposure with leveraging Generative AI, machine learning forecasting features, or automated system workflows within a workforce optimization space
- Direct experience managing or planning for a cross-border, onshore/nearshore/offshore footprint, specifically working with remote or vendor teams in Central America and India
- Prior experience in tech-support operations or customer care environments that interface with healthcare professionals, pharmacy management systems, or EMR/claims ecosystems
- Bilingual proficiency in English and French
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.