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Online Technical Jobs in Decatur, IL (NOW HIRING)

McDonald's

Guest Experience Lead (GEL)

Lincoln, IL · On-site

$15 - $17/hr

Free college through Colorado Technical University Online * 401(k) with company match * Free meal while working * 30% discount at McDonald's nationwide with the app Pay Transparency Statement: * Pay ...

McDonald's

Guest Experience Lead (GEL)

Clinton, IL · On-site

$15 - $17/hr

Free college through Colorado Technical University Online * 401(k) with company match * Free meal while working * 30% discount at McDonald's nationwide with the app Pay Transparency Statement: * Pay ...

McDonald's

Crew Team Member

Clinton, IL · On-site

$15 - $17/hr

Free college through Colorado Technical University Online * 401(k) with company match * Free meal while working * 30% discount at McDonald's nationwide with the app * Opportunities for advancement ...

McDonald's

Crew Team Member

Lincoln, IL · On-site

$15 - $17/hr

Free college through Colorado Technical University Online * 401(k) with company match * Free meal while working * 30% discount at McDonald's nationwide with the app * Opportunities for advancement ...

McDonald's

Maintenance Team Member

Lincoln, IL · On-site

$16 - $18/hr

Free college through Colorado Technical University Online * 401(k) with company match * Free meal while working * 30% discount at McDonald's nationwide with the app Pay Transparency Statement: * Pay ...

McDonald's

Maintenance Team Member

Clinton, IL · On-site

$16 - $18/hr

Free college through Colorado Technical University Online * 401(k) with company match * Free meal while working * 30% discount at McDonald's nationwide with the app Pay Transparency Statement: * Pay ...

McDonald's

Crew Team Member

Monticello, IL · On-site

$15 - $17/hr

Free college through Colorado Technical University Online * 401(k) with company match * Free meal while working * 30% discount at McDonald's nationwide with the app * Opportunities for advancement ...

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Showing results 1-20

All JobsOnline Technical JobsOnline Technical Jobs in Decatur, IL

Online Technical information

See Decatur, IL salary details

$18.4K

$42.9K

$74.2K

How much do online technical jobs pay per year?

As of Jul 21, 2026, the average yearly pay for online technical in Decatur, IL is $42,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $42,700.00 per year, depending on experience, location, and employer.

What is the difference between Online Technical vs Online Technical Support?

AspectOnline TechnicalOnline Technical Support
CredentialsTypically requires technical certifications or degrees in IT, computer science, or related fieldsOften requires similar certifications, with emphasis on customer service skills
Work EnvironmentPrimarily independent, remote work focused on technical tasks and project developmentRemote or on-site, focused on assisting users and troubleshooting issues
Employer & Industry UsageUsed in software development, IT services, and tech companies for technical rolesCommon in tech support centers, help desks, and customer service departments

Online Technical roles focus on developing, managing, or implementing technical solutions, while Online Technical Support roles concentrate on assisting users with technical issues. Both require technical knowledge, but support roles emphasize customer service and troubleshooting skills.

What are Online Technical jobs?

Online technical jobs refer to roles that involve providing technical support, services, or expertise through digital platforms. These jobs can include positions such as technical support representatives, IT help desk specialists, web developers, and software troubleshooters who work remotely. They often require strong problem-solving skills, technical knowledge, and the ability to communicate clearly with clients or users online. Online technical jobs are popular in industries that rely on digital infrastructure and remote work solutions.

How does an Online Technical Specialist typically collaborate with other teams to resolve complex issues?

Online Technical Specialists often work closely with cross-functional teams such as product development, customer support, and quality assurance to troubleshoot and resolve technical issues. This collaboration involves clear communication of technical problems, sharing detailed diagnostics, and sometimes participating in virtual meetings or chat sessions to brainstorm solutions. These specialists may also provide feedback to developers about recurring problems, helping to improve products and services. Successful teamwork and documentation are key to ensuring quick resolution and knowledge sharing across the organization.

What are the key skills and qualifications needed to thrive as an Online Technical Support Specialist, and why are they important?

To thrive as an Online Technical Support Specialist, you need strong troubleshooting skills, technical knowledge of relevant hardware and software, and typically a background in IT or computer science. Familiarity with ticketing systems, remote desktop applications, and certifications like CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving abilities help professionals effectively assist users and handle stressful situations. These skills and qualifications are essential for resolving technical issues efficiently and ensuring user satisfaction.
What are the most commonly searched types of Technical jobs in Decatur, IL? The most popular types of Technical jobs in Decatur, IL are:
What job categories do people searching Online Technical jobs in Decatur, IL look for? The top searched job categories for Online Technical jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Online Technical jobs? Cities near Decatur, IL with the most Online Technical job openings:
Online Technical jobs near you

Technical Support Representative

Metro Communications and Conxxus

Sullivan, IL

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

Position: TAC Analyst
Location: Sullivan, IL (Onsite)
Reports To: TAC Manager
Employment Type: Full-time
Job Summary
The TAC Analyst provides expert technical support and troubleshooting assistance to customers, resolving complex product issues and ensuring optimal customer satisfaction. This role serves as the primary technical liaison between customers and internal teams, delivering solutions for product and service-related inquiries and technical challenges.
Key Responsibilities
  • Respond to technical inquiries via phone, email, tickets and chat, providing timely and accurate solutions to customer problems
  • Maintain high customer satisfaction scores and response time standards
  • Diagnose and resolve complex technical issues with products, systems, or services using systematic problem-solving approaches
  • Utilize diagnostic tools and remote access software to identify and fix technical problems
  • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
  • Contribute to continuous improvement of support processes
  • Identify when issues require escalation to engineering teams or senior specialists
  • Track and manage customer service tickets through completion, ensuring proper follow-up
  • Maintain detailed notes of customer interactions and technical solutions
Education amp; Experience
  • Degree in Computer Science or related technical field, OR equivalent experience
  • 1+ years of experience in technical support, customer service, or related field
  • Strong analytical and problem-solving skills
  • Basic understanding of relevant technologies
  • Excellent written and verbal communication abilities
  • Ability to explain complex technical concepts to non-technical audiences
  • Professional phone and email etiquette
Preferred Qualifications
  • Industry certifications relevant to the company's products/services
  • Experience with remote diagnostic tools and software
  • Previous customer-facing role experience in a technical environment
  • Experience with data analysis and reporting tools
Essential Skills amp; Competencies
  • Technical aptitude and ability to learn new technologies quickly
  • Systematic approach to problem-solving and troubleshooting
  • Customer service orientation with patience and empathy
  • Strong interpersonal skills for cross-functional collaboration
  • Ability to remain calm under pressure and handle difficult situations
  • Ability to work independently and prioritize multiple tasks
Schedule
  • Full-time, in office position, 40 hours per week with overtime opportunities
  • Shift Schedules Available:
    • Wednesday to Saturday: 7pm - 6am, $2 shift differential
    • Saturday to Tuesday: 8am - 7pm, $2 shift differential
    • Monday to Friday:8am - 5pm
Compensation amp; Benefits
  • Pay: $18.00 - $21.00
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance

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