Columbia, SC · Remote
$14/hr
Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...
Quick apply
Columbia, SC · Remote
$14/hr
Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...
We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information ...
We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information ...
This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Must live in South Carolina Job Duties and Responsibilities What You'll Do: * Field ...
Quick apply
This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Must live in South Carolina Job Duties and Responsibilities What You'll Do: * Field ...
Columbia, SC · On-site
$32K/yr
Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. * Influence customer purchasing decisions by effectively positioning our suite of ...
Quick apply
Columbia, SC · On-site
$32K/yr
Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. * Influence customer purchasing decisions by effectively positioning our suite of ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for Inbound Sales Representatives to support a variety of projects while ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for Inbound Sales Representatives to support a variety of projects while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for Inbound Sales Representatives to support a variety of projects while ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... We are looking for Inbound Sales Representatives to support a variety of projects while ...
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Quick apply
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Columbia, SC · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Columbia, SC · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Columbia, SC · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Columbia, SC · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Must live in South Carolina Job Duties and Responsibilities What You'll Do: * Field ...
Quick apply
This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Must live in South Carolina Job Duties and Responsibilities What You'll Do: * Field ...
Columbia, SC · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
Columbia, SC · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
Sumter, SC · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
Sumter, SC · Remote
$20/hr
Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...
Columbia, SC · On-site
$32K/yr
Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. * Influence customer purchasing decisions by effectively positioning our suite of ...
Quick apply
Columbia, SC · On-site
$32K/yr
Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. * Influence customer purchasing decisions by effectively positioning our suite of ...
Columbia, SC · Remote
$14.25 - $18/hr
Manages high volume of inbound and outbound calls within specified performance metrics, including ... Makes suggestions for improvement in the daily call center operation * Shares in the ownership of ...
Quick apply
Columbia, SC · Remote
$14.25 - $18/hr
Manages high volume of inbound and outbound calls within specified performance metrics, including ... Makes suggestions for improvement in the daily call center operation * Shares in the ownership of ...
Columbia, SC · On-site
Center Operations Manager I This Is What You'll Do: * Responsible for providing feedback for ... Interested? Learn more online and apply now at: octapharmaplasma.com INNER SATISFACTION.
Columbia, SC · On-site
Center Operations Manager I This Is What You'll Do: * Responsible for providing feedback for ... Interested? Learn more online and apply now at: octapharmaplasma.com INNER SATISFACTION.
... include online, phone, Loan Service Center and Member Service Center. · Enters mortgage ... call-center personnel with questions regarding the mortgage process, mortgage products, pending ...
... include online, phone, Loan Service Center and Member Service Center. · Enters mortgage ... call-center personnel with questions regarding the mortgage process, mortgage products, pending ...
$15 - $18/hr
This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced call center or office environment. Key Responsibilities * Handle a high volume of incoming ...
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$15 - $18/hr
This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced call center or office environment. Key Responsibilities * Handle a high volume of incoming ...
... include online, phone, Loan Service Center and Member Service Center. • Enters mortgage ... call-center personnel with questions regarding the mortgage process, mortgage products, pending ...
... include online, phone, Loan Service Center and Member Service Center. • Enters mortgage ... call-center personnel with questions regarding the mortgage process, mortgage products, pending ...
Sumter, SC · On-site
... in a call center setting. It is also their responsibility to assist members to utilize these ... Supports and educates members on the use of Online Banking, Bill Pay, Mobile Banking and other ...
Sumter, SC · On-site
... in a call center setting. It is also their responsibility to assist members to utilize these ... Supports and educates members on the use of Online Banking, Bill Pay, Mobile Banking and other ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Handle inbound and outbound contacts in a courteous, timely, and professional manner. * Utilize ...
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Handle inbound and outbound contacts in a courteous, timely, and professional manner. * Utilize ...
$11.35 - $12.18
4% of jobs
$12.18 - $13.02
9% of jobs
$13.02 - $13.86
11% of jobs
$13.89 is the 25th percentile. Wages below this are outliers.
$13.86 - $14.69
19% of jobs
The median wage is $14.97 / hr.
$14.69 - $15.53
21% of jobs
$16.31 is the 75th percentile. Wages above this are outliers.
$15.53 - $16.37
12% of jobs
$16.37 - $17.20
15% of jobs
$17.20 - $18.04
5% of jobs
$18.04 - $18.88
3% of jobs
$18.88 - $19.71
0% of jobs
$19.71 - $20.55
1% of jobs
$11
$15
$20
To excel in an Online Inbound Call Center role, candidates typically need strong verbal communication, active listening, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is usually required. Exceptional patience, empathy, and multitasking skills help individuals stand out in handling customer inquiries and resolving issues efficiently. These capabilities are crucial for ensuring customer satisfaction, maintaining call quality standards, and supporting high-volume customer service operations.
An Online Inbound Call Center job involves handling incoming customer calls, usually from a remote or virtual location. Agents assist with inquiries, troubleshoot issues, process orders, or provide support based on the company's services. Unlike outbound call centers, inbound agents do not make sales calls but instead focus on responding to customer needs. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential for success in this role. Many online call center positions allow employees to work from home using internet-based phone systems.
An Online Inbound Call Center representative is primarily responsible for answering incoming calls, addressing customer questions or concerns, and providing accurate information or solutions based on company policies. You may also be expected to log interactions in the company’s CRM system, escalate complex issues to supervisors or specialized teams, and follow up with customers as needed. Additionally, maintaining a courteous and professional demeanor, meeting daily performance metrics, and adapting to different customer personalities are key parts of the job. Working in this role often involves collaborating with team members, participating in training sessions, and staying updated on new products or procedures to provide the best service possible.
$14/hr
Full-time
Re-posted 7 days ago
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
